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The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties…
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Washington, District of Columbia, United States • On-site
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Perform maintenance, repair, and inspection of water distribution and sewer collection systems. Operate heavy machinery and vehicles to resolve system problems and handle customer complaints.
Requires a high school diploma, a Class B CDL with air brakes and tanker endorsement, and two years of relevant experience. Must be physically capable of lifting up to 90 pounds and working in hazardous environments.
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.
| General |
| Job Title: | Utility Services Worker II CDL | Job Code: | S0212 |
| Supervises Directly: | No | ||
| New or Revised: | Revised | Regular or At-Will: | Regular |
| Date Last Revised: | 1/9/2026 | Exempt or Non-Exempt: | Non-Exempt |
| Compensation Approval Signature: | Union/ Non-Union: | Union | |
Division: Department: | Operations
Varies | Salary Schedule: | Regular Wage Service (RW) |
| Cost Center Code: | Varies | Grade: | RW08 |
| Essential Position: | Yes | Reports To: | Varies |
| EEO Code: | Skilled Craft Workers | Work Format | In-Person |
| Who We Are & What We Do: |
At DC Water, we provide more than 700,000 District of Columbia residents and 21.3 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.6 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.
| Role Description: |
The Utility Services Worker II CDL serves as a crewmember during inspection and investigation of system problems and performs various tasks to support the operations of the water distribution and sewer collection systems. Major activities include performing repair, flushing water distribution systems, replacement and lining of mains and service lines, laterals, taps, fire hydrants, valves, catch basins, etc.
| Essential Duties & Responsibilities: |
Performs various manual tasks to support the general maintenance and repair activities of the water distribution and sewer collection systems. Assignments can vary from day-to-day and may include investigating customer complaints, repairing and maintaining mains, service lines, laterals, taps, fire hydrants and valves, meters, flushing hydrants and water mains, and cleaning catch basins, etc.
Assists in inspecting customers' plumbing for illegal connections, cross-connections, tampered-with meters, or seals, etc.
Assists in conducting inspections and investigations of the water and sewer systems in response to issues such as water leaks, sewer problems, service backups, service breaks, meter malfunctions, billing issues and other customer complaints.
Inspects water meters for potential issues and takes appropriate action as needed or instructed, flushes fire hydrants and water lines, and makes water and sewer taps for new services.
Assists with inspection of work performed on the distribution system by outside contractors.
Performs emergency and scheduled work which may include assisting in shutting off mains, cleaning catch basins, raising and lowering manholes, bringing cleanouts and other assets to grade, constructing, and installing manholes and cleanouts.
Distributes and serves appropriate notifications to customers, including service interruptions, water shut offs, no parking signs, and other verbal and written communications, as applicable.
Connects and disconnects water and sewer services, backfills all excavated areas, and assists in moving and positioning equipment at work sites.
Operates a variety of vehicles, equipment, and power tools, including trailers, dump trucks, jet vacs, combination sewer cleaners, compressors, and tractors with a front-end loader. Additionally, operates other attachments such as pile drivers, backfill tampers, catch basin cleaners, paving breakers, jackhammers, and other equipment related to the maintenance, repair and construction of water and sewer systems.
Assists in preventive maintenance on equipment, facilities, and stations as directed, and check stations, sewer lift stations which involves reading instrumentation and responding to various situations that may arise.
Participates in sample collection of samples and performance of field level water quality analysis in water distribution and sewer collections systems.
Assists in the setup, operation, and maintenance of a variety of safety-related equipment according to the DC Water’s safety procedures and SOP.
Complies with applicable safety rules and regulations relating to confined space, traffic control, excavation work, etc. and directs the installation of traffic control excavation and confined space safety devices.
Utilizes various equipment to determine the location of underground structures and leaks.
Assists in meter reading duties, meter testing, office operations, and general distribution.
Assists in preparing daily work reports recording field data and accurate description of work.
Cleans and flushes sewer lines, televises sewer mains using closed circuit TV camera system.
Cleans and restores work sites after jobs are completed to ensure that worksites are left in a safe, clean condition.
Performs other related duties and projects assigned at the direction of the immediate supervisor.
Supervisory Responsibilities: N/A
Key Working Relationships: Interacts with co-workers in the department and throughout DC Water, business and property owners, and the general public.
| Skills & Qualifications: |
The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.
Required Skills & Qualifications
| Required Experience: |
| Two (2) years of progressive experience related to work involved with repairing and maintaining water distribution, and/or sewer collection systems. |
| Minimum Education Requirements: |
| High School diploma or General Educational Development (GED) certificate. |
| Required Skills: |
| Use of a wide range of tools and equipment of the trade, including backhoes, dump trucks, and compressors. |
| Water Services Maintenance. |
| Ability to Crosstrain. |
| Ability to determine appropriate methods, equipment, materials, and techniques required for performing work assignments. |
| Ability to perform tasks in a safe manner. |
| Ability to communicate clearly both orally and in writing. |
| Ability to understand and follow oral and written instructions. |
| Required License & Certifications: |
| Must possess and maintain current a valid Motor Vehicle Operator’s License, Commercial Driver’s License – Class B with air brakes, Tanker’s N Endorsement. |
| Required Languages: |
| English |
| Physical Requirements: |
| The position involves considerable physical exertion, such as regular climbing of ladders, lifting of heavy object (up to 90 pounds) on highly frequent basis and/or assuming awkward positions for long periods of time. |
| There are routine risks of exposures to significant levels of heat, cold, moisture, and air pollution. |
| The position may involve periodic risks of exposure to raw sewage, chemical substances, and physical trauma of minor nature such as cuts, bruises, and minor burns. |
| Appropriate personal protective equipment (PPE) will be provided to ensure the safety of the employees. This may include, but is not limited to gloves, safety glasses, shoes, earplugs or muffs, hard hats, respirators, or coveralls, vests, and full body suits. |
| Must be able to work shift work, holidays, and weekends. |
| Must be placed on call during hours and schedule identified by the Authority and required to work overtime during emergencies. |
Preferred Skills & Qualifications
| Preferred Experience: |
| Ability to read and interpret engineering plans, maps (including GIS), designs, and drawings. |
| Preferred Education Requirements: |
| Associate's degree in water technology, Utility Operations, or other related fields. |
| Preferred Skills: |
| Asset Inspection & Repair |
| Safety Compliance |
| Emergency Response Execution |
*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential responsibilities.
| Your Experience at DC Water: |
At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing
The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected].
Providing water and sewer services in the nation's capital.
DC Water is an industry leader because of the caliber of our employees. We are thinkers and leaders. We are innovators and problem-solvers. Every day we're helping to solve the environmental challenges of the nation's capital. We take pride in our work. Join us.
Offices: 1385 Canal St SE, Washington, District of Columbia 20003, US · 810 First Street, NE, Washington, DC, 20002, US · 301 Bryant Street, NW, Washington, DC, 20001, US · 125 O Street, SE, Washington, DC, 20003, US
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