Primary Location Epping, VIC Job Description Summary An exciting opportunity has arisen for a Customer and Community Liason Officer to join Service Stream team based in Coburg. About the Role Service Stream’s Utilities d…
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Full-time
bachelor degree
Posted 28d ago
Apply by Aug 15
~40 hrs/week
Responsibilities
Lead the customer and community interface for the Yarra Valley Water maintenance services contract to ensure positive customer experiences and community trust. Develop communication strategies and coordinate messaging for operational activities while managing stakeholder issues and regulatory enquiries.
Requirements
Requires a tertiary qualification in Communications, Public Relations, or a related field and over 5 years of experience in a similar engagement role. Must possess a current driver's license and a strong background in stakeholder engagement, ideally within the utilities sector.
Full job description
Primary Location
Epping, VIC
Job Description Summary
An exciting opportunity has arisen for a Customer and Community Liason Officer to join Service Stream team based in Coburg.
About the Role
Service Stream’s Utilities division are currently seeking a Customer and Community Liason Officer to join our growing company. You will be responsible for leading our customer and community interface for the Yarra Valley Water maintenance services contract, ensuring that all interactions, communications and service responses deliver a consistently positive customer experience, strengthen community trust and meet YVW’s customer, regulatory and social‑value expectations. The role provides strategic leadership, operational oversight, and partnership alignment to ensure customer outcomes are embedded across all maintenance services activities.
Nature of position: Permanent, Full Time
Location: Coburg, VIC
Reporting Line: Service Delivery Manager
Key Responsibilities
Develop and deliver communication strategies that keep internal teams, partners and customers informed and engaged.
Create clear, consistent messaging, communication materials, & staff training that supports service delivery and customer experience.
Coordinate customer and community communications for upcoming works and operational activities.
Work closely with operational, customer service and communications teams to ensure an integrated and consistent approach across all touchpoints.
Monitor and improve communication channels and processes to strengthen customer engagement.
Manage and escalate key customer and stakeholder issues in collaboration with internal teams and delivery partners.
Support responses to media, regulatory and ministerial enquiries by providing accurate and timely information.
About You
Tertiary qualification in Communications/ Public Relations or related field
Strong background in stakeholder, community and customer engagement, ideally within water or utilities
5 + years’ experience in a similar communications or engagement role
Confident working with internal and external stakeholders to understand expectations and deliver high‑quality outcomes
Skilled in developing engagement frameworks, managing change and shaping clear, consistent messaging
Collaborative, proactive and able to work with multiple stakeholders to ensure alignment and consistent customer outcomes
Current driver’s license
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
Health & Safety
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Keeping communities connected to essential network services
Industry
Civil Engineering
Company size
1,001-5,000 employees
Headquarters
Docklands, Victoria
LinkedIn followers
50,512
Service Stream plays a vital role, working with our clients in keeping communities connected to essential network services across Australia.
Service Stream is an S&P/ASX 300 listed business providing integrated end-to-end asset life-cycle services to utility and telecommunications asset owners, operators and regulators across Australia.
We specialise in the design, construction, operation and maintenance of assets across these networks. We are technology-agnostic to the various types of networks, delivering a range of services across power, gas, water and renewable energy utilities, roads, rail, ITS, and fixed and wireless telecommunication networks.
ESSENTIAL NETWORK SERVICE SPECIALISTS
Design, construct, operate and maintain:
Telecommunications
- Fixed-Line
- Wireless
Utilities
- Electricity
- Gas
- Water
- Renewable Energy
- Engineering & Construction Services
Transport
- Roads
- Rail
- Industrial Services
ASX300 Company | ASX listed since 2004
5000+ employees underpinning a strong performance capability
Access to a pool of more than 3,000 skilled contractors
Offices: Level 4, 655 Collins Street, Docklands, Victoria 3008, AU
TelecommunicationsUtilitiesWirelessFixed-lineElectricityGasWaterRenewable EnergyNetwork InfrastructureWater and Gas Distribution Networks
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