Edmonton, Alberta, Canada · On-site
$23/hr–$38/hr
Identifying Information Job Title: Community Resource Specialist Program Area: CRS/211 Job Level: Information and Referral Staff Reports to: Team Lead, Contact Centre Work Schedule: The CMHA- Edmonton Region Contact Cent…
Skills: Interpersonal Communication, Verbal Communication, Written Communication, Telephone Skills, Interviewing
Edmonton, Alberta, Canada · On-site
Amazing Team. Rewarding work! Division: ATCO Gas & Pipelines Location: Edmonton, AB What We Offer Salary starting at $3,879.00 bi-weekly 40 hours per week 3 weeks (15 days) paid vacation 5 additional paid days off Charit…
Skills: Land Negotiation, Relationship Building, Route Planning, Regulatory Compliance, Conflict Resolution
Edmonton, Alberta, Canada · On-site
Amazing Team. Rewarding work! Division: ATCO Gas & Pipelines Location: Edmonton, AB What We Offer Salary starting at $3,879.00 bi-weekly 37.5 hours per week 3 weeks (15 days) paid vacation 5 additional paid days off Char…
Skills: Land Negotiation, Relationship Building, Route Planning, Regulatory Compliance, Legal Document Interpretation
Edmonton, Alberta, Canada · Hybrid
$93k–$160k/yr
Legal Aid Alberta is seeking to fill a Full time, Duty Counsel Lawyer in our Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in del…
Skills: Criminal Law, Youth Criminal Justice Act, Legal Advocacy, Negotiation, Client Interviewing
Edmonton, Alberta, Canada · On-site
$56k–$63k/yr
Catholic Social Services is currently seeking a three months contract full-time 40 hours per week, Settlement Counsellor in EDMONTON to join our Immigration and Settlement Services team. Providing excellent client-center…
Skills: Case Management, Cross-Cultural Communication, Crisis Intervention, Translation, Interpretation
Edmonton, Alberta, Canada · On-site
$60k–$75k/yr
The Edmonton Police Service is seeking a highly organized and competent individual to provide administrative support to the Director i/c Employee & Organizational Wellness Branch, as well as the Police Chaplain, On-call …
Skills: Administrative Support, Financial Tracking, Minute Taking, Calendar Management, Excel
Edmonton, Alberta, Canada · On-site
$59k–$75k/yr
Job Information Job Title: Health and Funeral Benefits Assessor Job Requisition ID: 83336 Ministry: Assisted Living and Social Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week …
Skills: Legislative Interpretation, Eligibility Assessment, Case Management, Conflict Resolution, Research
Edmonton, Alberta, Canada · Hybrid
$110k–$135k/yr
Director of Finance The Royal Alexandra Hospital Foundation (RAHF) is seeking an experienced, strategic, and collaborative finance leader to join our team as Director of Finance. This is an exciting opportunity for a CPA…
Skills: Financial Reporting, Budgeting, Cash Management, Investment Administration, Financial Controls
Edmonton, Alberta, Canada · On-site
Numéro de la demande d’emploi: 200962 Fonction administrative: Opérations d’établissement Ville principale: Edmonton Province: Alberta Type d’emploi: Temporaire - Nouveau Statut d’emploi: Temporaire Exigences linguistiqu…
Skills: Mail Sorting, Package Handling, Loading And Unloading, Documentation, Physical Stamina
Edmonton, Alberta, Canada · On-site
Job Requisition Id: 200962 Business Function: Plant Operations Primary City: Edmonton Province: Alberta Employment Type: Temporary - New Employment Status: Temporary Language Requirement: English Essential Number of Vaca…
Skills: Mail Sorting, Scanning, Sequencing, Batching, Loading
Edmonton, Alberta, Canada · On-site
$80k–$101k/yr
The Parks and Roads Services Branch, within the Branch Integrated Support Services (BISS), is seeking a dynamic Project Coordinator to join our team. This is your opportunity to be a key driver in ensuring our branch inf…
Skills: Project Coordination, Analytical Thinking, Communication, Relationship Management, Technical Proficiency
Edmonton, Alberta, Canada · On-site
Administrative Assistant – Executive Office Location: 11738 Kingsway NW, Edmonton, AB Closing Date: June 24, 2026 Position Status: Full Time (40 hrs per week), Permanent The Otipemisiwak Métis Government is recruiting fo…
Skills: Administrative Support, Clerical Functions, Microsoft Office, Records Management, Meeting Coordination
Edmonton, Alberta, Canada · On-site
$60k–$75k/yr
The Edmonton Police Service is seeking a highly organized and competent individual to provide administrative support to the Director i/c Employee & Organizational Wellness Branch, as well as the Police Chaplain, On-call …
Skills: Administrative Support, Financial Tracking, Minute Taking, Calendar Management, SAP
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Issues Coordinator Job Requisition ID: 83065 Ministry: Education and Childcare Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent…
Skills: Issues Management, Stakeholder Engagement, Executive Communications, Briefing Note Writing, Strategic Advice
Edmonton, Alberta, Canada · Hybrid
$82k–$108k/yr
Job Information Job Title: Systems and Services Strategist - Modernization, IMT and Research Job Requisition ID: 85028 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full Time Hours …
Skills: Information Technology, Business Transformation, Business Analysis, Strategic Planning, Requirements Analysis
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Analyst, System Quality Job Requisition ID: 84618 Ministry: Advanced Education Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent…
Skills: Policy Research, Analytical Skills, Program Evaluation, Stakeholder Collaboration, Briefing Preparation
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: User Experience Designer Job Requisition ID: 84388 Ministry: Executive Council Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent…
Skills: User Experience Design, Qualitative Research, Quantitative Research, High-fidelity Mock-ups, Prototyping
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Logistics Officer, Mission Planning Job Requisition ID: 84834 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/T…
Skills: Logistics Planning, Mission Coordination, Stakeholder Engagement, Project Management, International Relations
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Use of Force Training Coordinator Job Requisition ID: 85039 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Pe…
Skills: Use Of Force Training, Curriculum Development, Systems Thinking, Creative Problem Solving, Adult Learning Principles
Edmonton, Alberta, Canada · On-site
Numéro de la demande d’emploi: 200964 Fonction administrative: Opérations d’établissement Ville principale: Edmonton Province: Alberta Type d’emploi: Temporaire - Nouveau Statut d’emploi: Temporaire Exigences linguistiqu…
Skills: Mail Sorting, Package Handling, Loading And Unloading, Documentation, Physical Stamina
Edmonton, Alberta, Canada • On-site
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The Community Resource Specialist assists individuals via the 211 line through phone, email, and chat to connect them with non-emergency social, health, and government services. Responsibilities include triaging calls, providing resource information, and linking callers with appropriate service providers.
Requires a high school diploma and frontline experience on a distress line or in a client support role. Preferred qualifications include a post-secondary diploma in Social Science and certifications as a Community Resource Specialist or Crisis Worker.
Job Title: Community Resource Specialist
Program Area: CRS/211
Job Level: Information and Referral Staff
Reports to: Team Lead, Contact Centre
Work Schedule: The CMHA- Edmonton Region Contact Centre operates 24 hours per day, 7 days per week. This position is scheduled for 24 hours per week and requires flexibility to work a variety of shifts, including weekdays, weekends, and statutory holidays. Shifts may include daytime, evening, and overnight hours.
Please Note: This position operates within a unionized environment and is part of the CUPE Local 1099 bargaining unit. Employment terms and conditions are governed by the applicable Collective Agreement between CMHA–Edmonton Region and
CUPE Local 1099.
Organization Summary
CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress, including those affected by mental illness or suicide, by providing crisis intervention; safe, long-term, and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.
Job Summary
Reporting to Team Lead, Contact Centre, the Community Resource Specialist will assist individuals contacting the 211 information and referral line through phone calls, emails and/or online chat services. 211 is a 24-hour information and referral line that helps people connect to non-emergency social, health and government services. The position provides information, assistance and liaison to people calling the 211 lines; gathers statistics for reporting; and assists in various ways with the activities of the Information and Referral Program. The Community Resource Specialist provides information directly to those individuals who know what they need and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for.
Job Duties and Responsibilities
Qualifications/Experience
Assets:
Skills/Abilities
Conditions of Employment
CMHA-Edmonton region is a non-profit volunteer agency. It functions as a community centre promoting mental health. It works in partnership with other community agencies to educate about mental health and illness, to advocate for better conditions in the community and to help people build strong supports for community life.
Offices: 10232 106 St NW, Edmonton, Alberta T5J 1H7, CA
View all jobs at CMHA Edmonton (Canadian Mental Health Association - Edmonton)There are currently 261 open government & public sector positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
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