Overview Customer Tech Support Specialist (NEN) JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $57,000 to $61,200 Astrion has a contingent opening for a Customer Te…
Skills: Network Enterprise Tool, IAT Level II, Windows 10/11, Microsoft 365, TCP/IP Networking
Subject Matter Expert for Advanced Communications Technologies and Content Development
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Arlington County, Virginia, United States · On-site
Senior
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Full-time
bachelor degree, professional certificate
Posted 23d ago
Apply by Jul 16
~40 hrs/week
Responsibilities
Provide technical service desk support, workstation troubleshooting, and network administration for Navy end-users within the NEN environment. Responsibilities include managing hardware lifecycles, resolving escalated technical issues, and maintaining DoD cybersecurity compliance.
Requirements
Requires six years of professional experience with NEN programming and IAT Level II certification with a T3 investigation. Candidates must be able to obtain and maintain a Secret security clearance.
Full job description
Overview
Customer Tech Support Specialist (NEN)
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $57,000 to $61,200
Astrionhas a contingent opening for a Customer Tech Support Specialist (NEN) supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD),locatedin Dahlgren, VA.Customer Technical Support Specialist providing technical service desk support, workstation troubleshooting, and network administration for Navy end-users. This role supports the Naval Enterprise Networks (NEN) environment to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors. The specialist resolves escalated technical issues, manages hardware lifecycles, and maintains compliance with Department of Defense (DoD) cybersecurity standards.
REQUIRED QUALIFICATIONS / SKILLS:
Six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering
Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation
Experience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networking
Must be able to receive and maintain a SECRET clearance
PREFERED QUALIFICATIONS / SKILLS:
Bachelor's degree in Information Technology, Computer Science, or a related field.
CompTIA A+, Network+, MS-900, MD-102
RESPONSIBILITIES:
Troubleshooting: Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
Ticket Management: Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.Tech
Refreshes: Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
Account Administration: Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
Compliance: Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates.VIP Support: Provide dedicated, high-touch technical assistance to senior military officers and civilian executives.
Astrion provides integrated technology solutions and services for defense, homeland security, intelligence, and space missions.
With our “always on” approach, relentless pursuit of bold ideas, and unmatched execution, we work alongside our customers—even in the most demanding environments—to deliver results with impact.
From cyber and software to systems engineering and mission support, our team brings the expertise, agility, and drive needed to meet the moment and shape the future.
Offices: Huntsville, Alabama, US · El Segundo , California , US · Hanscom Air Force Base, Massachusetts , US · Colorado Springs , Colorado , US
CyberSpaceSystems EngineeringcUASMission SupportTest and Evaluation IntelDefenseNational Security and Unmanned and Autonomous
How much do Government & Public Sector jobs in Virginia pay?
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