Oklahoma City, Oklahoma, United States · Remote OK
$75k–$90k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Customer Service, Financial Acumen, MS Office Suite, Oracle, Services Lifecycle Tool
Kountze, Texas, United States · On-site
Job Title Forester Agency Texas A&M Forest Service Department Region 3B Proposed Minimum Salary $4,500.00 monthly Job Location Kountze, Texas Job Type Staff Job Description The Forester provides administrative assistance…
Skills: Forest Management, Emergency Management, Forest Pest Management, Landowner Assistance, Public Affairs
Austin, Texas, United States · On-site
$4k–$5k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Training Program Planning, Curriculum Development, Competency Evaluation, Database Management, Adult Education
Galveston, Texas, United States · On-site
$5k–$8k/mo
The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, servic…
Skills: Conservatorship Knowledge, Child Development, Family Dynamics, Verbal Communication, Written Communication
Pearland, Texas, United States · On-site
$25/hr–$27/hr
Operations Support Coordinator The Operations Support Coordinator earns a competitive salary of $22.92 - $24.81 per hour based on qualifications. Additionally, the city pays all premiums for our employees' dental, life i…
Skills: System Administration, Customer Support, Process Coordination, Data Management, Software Training
Laredo, Texas, United States · On-site
Job Title Federal College Work Study-Student (Testing) Agency Texas A&M International University Department Testing Center Proposed Minimum Salary $8.00 hourly Job Location Laredo, Texas Job Type Student Worker Job Descr…
Skills: Office Administration, Customer Service, Interpersonal Communication, Problem Solving, Multitasking
Austin, Texas, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security Patrolling, Customer Service, Incident Response, Access Control, Emergency Response
Houston, Texas, United States · On-site
$68k–$142k/yr
Job Title: Engineering Project Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Ty…
Skills: Technical Writing, Technical Editing, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Houston, Texas, United States · On-site
Job Description Under general supervision, performs standard and some advanced secretarial and/or administrative duties, as well as independent project assignments, usually for a manager/senior manager. Position requires…
Skills: Secretarial Duties, Administrative Support, Project Management, Policy Compliance, Office Procedures
New Braunfels, Texas, United States · On-site
Groundwater Treatment Operator This role is responsible for providing excellent customer service by maintaining and operating all of the systems wells, pump stations, tanks, treatment stations, and operating valves inclu…
Skills: Groundwater Treatment, Mechanical Aptitude, Chemical Dosage Calculation, Equipment Calibration, Preventive Maintenance
New Braunfels, Texas, United States · On-site
Job Title Surface Water Treatment Operator | Requisition ID req1155 Type of Employment Regular Full-Time Employee | Job Openings 1 Compensation Range 0.00 - 0.00 | Compensation Type Annual Salary The Texas Water Company …
Skills: Water Treatment Operation, Chemical Handling, Equipment Maintenance, Laboratory Testing, Forklift Operation
Austin, Texas, United States · On-site
About Us Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capa…
Skills: Business Development, Capture Strategy, Stakeholder Management, DoD Acquisition, CRM Pipeline Management
Austin, Texas, United States · On-site
Overview At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by ex…
Skills: Staff Supervision, Case Management, Community Partnership Development, Child Welfare, Foster Care Licensing
Austin, Texas, United States · On-site
About Us Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capa…
Skills: Strategic Planning, Executive Communications, Cross-functional Leadership, Program Management, Operations Leadership
Philadelphia, Pennsylvania, United States · On-site
Job Summary A teacher in the School District of Philadelphia plans and teaches their subject area, following the scope and sequence for all courses; provides instruction to students in a variety of planned courses; provi…
Skills: Lesson Planning, Classroom Management, Differentiated Instruction, Inquiry-Based Learning, Student Assessment
Linden, Texas, United States · Hybrid
$4k–$5k/mo
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage yo…
Skills: Case Management, Public Health Social Work, Family Needs Assessment, Conflict Resolution, Mediation
Temple, Texas, United States · On-site
$21/hr–$23/hr
Ready to Start Your Career with the City of Temple? Summary Irrigation Technician III, under the general supervision of the Parks Foreman, maintains, inspects, and operates City irrigation systems and supports special ev…
Skills: Irrigation System Maintenance, Irrigation Design, Backflow Device Inspection, Project Estimation, Inventory Management
Dallas, Texas, United States · On-site
$5k–$7k/mo
Supervises activities related to the management of the Central Kitchen (Cook Chill) facility including menu planning, food manufacturing and preparation, and sanitation. Ensures compliance with applicable laws, rules, gu…
Skills: Menu Planning, Food Manufacturing, Sanitation Management, Staff Supervision, Regulatory Compliance
Texas, United States · On-site
Status: Part-Time Hourly FLSA Classification: Non-Exempt Summary of the Position: Hourly, Part Time position serving youth and families throughout Jefferson County are available. Applicant must be dependable, committed, …
Skills: Direct Advocacy, Case Management, Community Outreach, Microsoft Office, Communication
San Antonio, Texas, United States · On-site
Description Employment Status: Full-Time / 40 Hours per week FLSA Status: Non-Exempt (Hourly) Schedule/Work Hours: Monday-Friday (8am-5pm) Reports to: Pastor or Supervisor Title Full-Time Benefits should include: • Paid …
Skills: Bookkeeping, Payroll Processing, Accounts Payable, Accounts Receivable, General Ledger
Oklahoma City, Oklahoma, United States • Remote OK
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Manage the Lifecycle Service business for assigned public safety customer contracts to ensure satisfaction and SLA compliance. Responsibilities include forecasting, contract renewals, managing subcontractors, and coordinating service delivery transitions.
Requires a high school diploma with 4+ years of experience or a bachelor's degree with 2+ years of customer support experience. Candidates must reside in Texas or Oklahoma, be able to obtain government background clearance, and travel up to 25%.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
NOTE: This candidate must reside in Texas or Oklahoma. This position will require 25% travel.
The primary responsibility of the Customer Support Manager (CSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the CSM will become involved and find a solution.
Duties and Responsibilities:
The CSM is responsible for the overall success of and relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola. Key responsibilities include:
Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
Work with customers to discuss concerns and drive corrective actions to closure.
Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
Ensure that Customers receive appropriate and timely reporting as required by the Services Contract.
Manage sub-contractors deliverables and adherence to agreed scope and outcomes.
Manage product quality issues as needed (FSB’S)
Engage as needed in the case management process to ensure proper service delivery
Assist partners and vendors as needed with payment and billing issues
Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
Ensure all operational documentations remain up to date and relevant.
Manage third party vendors as needed
Manage contract change management as needed.
Assist Senior CSM’s with management of the MR assigned service contracts
Work with National System Service (NSS) for contract loading, renewals, and service contract change order requests.
Gather and provide Booking Packages to NSS for contract loading
Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
As a part of this process, the Associate CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed.
Work with customer and field teams to create and/or update existing Customer Support Plans (CSP)
Create customer and service provider Statements of Work
Execute contract documents and obtain customer purchase orders
Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes,
Installation Agreements (write-up, obtain PO, and manage)
Lead and manage the coordination of variation and other change request response and implementation of approved changes.
Oversee the change implementation into service delivery operations in coordination with Customer.
Work with customers on up-sell / cross-sell
Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs.
Achieve stated on time contract renewal goal
Achieve stated services growth goal for assigned contracts
Must be able to obtain background clearance as required by government customer
Specific Knowledge/Skills:
5+ years customer service / support experience
Basic financial acumen
Computer skills (I.e. MS Office suite)
Customer Satisfaction mindset
Understanding of Motorola Solutions products and services
Understanding of Oracle / Services Lifecycle tool and Excel.
Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures as well as a strong command of communication skills, both oral and written.
Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.
Target Base Salary Range - $75,000 to $90,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-NJ1
#LI-REMOTE
H.S. Diploma or G.E.D. + 4+ years of related work experience
Bachelors Degree
2+ years customer service and support experience, and/or systems management.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions | Solving for safer
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
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