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Oakland, California, United States · Hybrid
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Senior
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$77k–$125k/yr
Full-time
high school
Health Insurance, Life Insurance Plans, Dental Plans, Vision Plans, 401(k) With Company Match, Paid Time Off
Posted 50d ago
~40 hrs/week
Responsibilities
The General Manager oversees the cost-effective delivery of transportation services and ensures full contractual compliance. They act as the primary liaison between MTM Transit, clients, and corporate departments to maintain high customer service standards.
Requirements
Candidates must have a high school diploma and 3-5 years of experience managing a ParaTransit location along with general management experience. A valid driver's license is required, while a CDL Class B and union management experience are preferred.
Full job description
Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What Will Your Job Look Like?
The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position is contingent on award of Tuolumne County Transit contract.
Location: Sonora, CA
What you’ll do:
Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Employee training and development
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
Maintain a “Safety First” attitude with client and personnel
Good understanding or local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Capability of addressing any questions / concerns regarding site transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Monitor performance of direct reports and provide coaching and guidance
Oversight of Federally mandated Drug and Alcohol program
Perform additional duties as assigned or required
What you’ll need:
Experience, Education & Certifications:
High school diploma or G.E.D
3-5 years of experience managing a ParaTransit location, similar size (small)
Experience monitoring the delivery of contractual services
Must possess a valid current driver’s license
Skills:
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Ability to acquire in-depth knowledge of computerized transit routing systems
Data analysis
Exceptional interpretation and problem solving skills
Ability to schedule, organize and prioritize multiple tasks
Understanding of budget and cost analysis
Moderate to advanced computer skills
Ability working with data reporting and analytics
Knowledge of ADA, DOT, FTA regulations
Ability to establish key processes and procedures
Ability to maintain high level of confidentiality
Even better if you have...
Experience managing union staff preferred
CDL Class B preferred
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Min Salary: $76,960/annually
Max Salary: $125,000/annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
#MTMTransit
Related keywords
ParaTransitContract ManagementProject ManagementFTA GuidelinesDOT GuidelinesADADrug And Alcohol ProgramTransit Routing SystemsCDL Class BTransportation IndustryCompliance ProgramsRidership Policies
MTM Transit creates community access while focusing on what matters most: the passenger. Every trip is important.
Industry
Ground Passenger Transportation
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Lake St. Louis, Missouri
LinkedIn followers
3,991
MTM Transit offers viable solutions that help public transit agencies connect their community's transportation options: fixed route, ADA paratransit, shuttle service, student and special needs transportation, quality assurance, and transit technology.
Offices: 16 Hawk Ridge Drive, Lake St. Louis, Missouri 63367, US
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