Hybrid opportunity with flexibility to work from home! Does require Minnesota residency. Summary:The PhotoCake Call Center Representative provides outstanding support and customer service on DecoPac PhotoCake products an…
Skills: Customer Service, Technical Troubleshooting, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At P…
At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At P…
SkillBridge Fellowship- Production Supervisor- Austin, MN
Austin, Minnesota, United States · On-site
Mid level
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Skills: Back Of House Operations, Staff Management, Inventory Management, Food Safety, Sanitation Compliance
Benefits: 401(k) Bonus based on performance Dental insurance Free food & snacks Health insurance At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll …
Skills: Back of House Operations, Staff Management, Inventory Management, Food Safety, Budgeting
Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Free food & snacks Health insurance Paid time off Vision insurance At Perkins Restaurant & Bakery our employees are part of the Perkins exte…
Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Free food & snacks Health insurance Paid time off Vision insurance At Perkins Restaurant & Bakery our employees are part of the Perkins exte…
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barista - Store# 02705, MALL OF AMERICA - FIRST LEVEL
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$16/hr–$18/hr
Entry level$2.6B raised
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shift supervisor - Store# 49954, APPLE VALLEY - CEDAR AND 147TH
Apple Valley, Minnesota, United States · On-site
$20/hr–$22/hr
Entry level$2.6B raised
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Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
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Full-time
high school
Comprehensive Benefit Package
Posted 52d ago
~40 hrs/week
Responsibilities
Provide technical support and customer service for PhotoCake products via phone, email, and internet. Responsibilities include diagnosing software/hardware issues, guiding users through solutions, and managing customer accounts.
Requirements
Requires a high school diploma or GED and at least 3 years of experience in phone or helpdesk support. Candidates must be proficient in Microsoft Office and experienced in troubleshooting Android and iOS devices.
Full job description
Hybrid opportunity with flexibility to work from home! Does require Minnesota residency.
Summary:
The PhotoCake Call Center Representative provides outstanding support and customer service on DecoPac PhotoCake products and solutions to bakeries. This involves performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, resolving username and password problems and assisting with navigating websites and applications. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Responsibility:
Provide support via phone, email and internet as required 40+ hours per week.
Able to work a shift pattern, Monday to Friday, 10:15am-7:00pm (day off during week to be determined) and Saturday 7am-2pm.
Verify and log customer information in the p8 as per defined standards.
Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
Determine and test scenarios to reproduce user errors.
Receive and process product requests.
Escalate calls to high level or team leads for resolution if needed.
Comply to established goals for performance.
Exhibit and maintain high standards of customer service.
Become familiar with how product can help our customers succeed.
Process System installation and training, and provide phone installation and training.
Set-up new customer accounts.
Assist with product and component testing as directed.
Stay current with system information, changes and updates as communicated.
Work collaboratively as a part of a team to solve complex technical issues.
Report any food safety concerns to Supervisor for resolution, including a food package that is open to the food for any reason.
Other duties as assigned
Qualifications:
High school diploma, GED, or equivalent, with a minimum of 3 years providing phone, helpdesk support or customer service.
Knowledge and experience of customer service practices.
Strong knowledge of software applications including spreadsheet (Microsoft Excel), word processing (Microsoft Word), presentations (Microsoft PowerPoint) and e-mail (Microsoft Outlook)
Experience troubleshooting and testing devices and applications based on Android, iOS, and other operating systems.
Experience supporting “inkjet” based printing products a plus.
IBM System (AS/400) experience is a plus.
Understanding of PCs including, major browsers (IE, FF, Safari, Chrome) and other web-based applications.
Experience using CRM (Customer Relationship Management) software or similar.
Bilingual Spanish is highly preferred.
Key Competencies:
Must be able to type at least 30 wpm.
Must be able to function well in a team environment.
Ability to learn and retain new information and concepts quickly and diagnose and solve problems.
Multi-tasking capabilities with meticulous attention to detail.
Exemplary attendance and punctuality.
Strong interpersonal skills with the ability to relate to customers, peers, and management.
Ability to exhibit poise, composure and confidence when confronting stressful or high-pressure situations.
Effective verbal and written communication skills.
Attention to detail.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to fingers, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Mental Demands consist of frequently interpret data, make decisions, organize, problem solve, and time management.
All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.
DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.
Company Overview:
DecoPac is the world's largest supplier of cake decorations to professional cake decorators and bakeries in the world. Headquarters are in Anoka, Minnesota a suburb of Minneapolis.
Quite simply, we bring you the newest and the best premium-quality products that lead the industry; unique products with market-tested customer appeal. We also offer distinctive, innovative products that are specifically designed to boost your bakery’s sales and profitability.
We are especially proud of our quality and safety. Our super-sharp graphic images, bright colors and premium ingredients; all are backed by our 100% quality guarantee. And all of our products undergo extensive safety testing, so you can be sure you’re getting only the best for your customers.
Our 100% Quality Guarantee:
DecoPac unconditionally guarantees the quality of every product we sell. If any product fails to perform as demonstrated or expected, simply return it for replacement or a full refund.
Full-Line Supplier:
DecoPac offers you everything necessary for cake decorating, from the hottest licensed characters to icing tips, from PhotoCake® consumables to wedding cake supplies. We are your ONE-STOP SHOP. We understand your business and can help anticipate your cake decorating needs, making your job easier and leaving you more time to make and sell cakes!
Let's make memories together!
Offices: 3500 Thurston Avenue, Anoka, MN 55303, US
How much do Food & Beverage jobs in Minnesota pay?
Based on 710 listings with disclosed salaries, most food & beverage jobs in Minnesota pay between $54k–$111k per year. Individual offers vary with seniority, company size, and specialization.
How many Food & Beverage jobs are open in Minnesota right now?
There are currently 6,588 open food & beverage positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Bagel Brands, Circle K, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Food & Beverage jobs in Minnesota?
Yes — 113 of the 6588 open food & beverage positions offer remote or hybrid work (40 remote, 73 hybrid).
How do I apply for Food & Beverage jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.