Site Reliability Engineer III - Performance Engineer- Service now
San Francisco, California, United States · On-site
$138k–$185k/yr
Senior+$1.6B raised
There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Si…
Skills: Site Reliability Engineering, ServiceNow, Python, Java, Spring Boot
San Francisco, California, United States · On-site
$95k–$130k/yr
Mid level$84M raised
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Skills: SQL, Python, Data Modeling, Data Pipelines, Dimensional Data Modeling
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Skills: Software engineering, Web development, Mobile development, Backend systems, Infrastructure
San Francisco, California, United States · On-site
Entry level
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San Francisco, California, United States · On-site
$152k–$203k/yr
Senior$177M raised
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Skills: Technical program management, Enterprise systems, NetSuite, Workday, Stakeholder management
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San Francisco, California, United States · On-site
$120k–$225k/yr
Senior+$1.3B raised
Job Summary: As a team member in our Alternative Investments practice, the Tax Senior Manager will assist in providing tax compliance & consulting services to BDO’s Venture Capital, Private Equity, Hedge Fund, and Real E…
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San Francisco, California, United States · Remote OK
$146k–$246k/yr
Senior+$930M raised
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Python, SQL, Data engineering, Artificial intelligence, Large language models
San Francisco, California, United States · Remote OK
$119k–$212k/yr
Senior$930M raised
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Site Reliability Engineer III - Performance Engineer- Service now
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$138k–$185k/yr
Full-time
professional certificate
Health care coverage, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching
Posted 3d ago
~40 hrs/week
Responsibilities
The Site Reliability Engineer will own the end-to-end reliability, performance, and scalability of the ServiceNow platform. Responsibilities include incident response, defining SLIs/SLOs, automating operational tasks, and performing deep-stack performance analysis.
Requirements
Candidates must have 10+ years of experience in technical support or software development with strong proficiency in SRE principles and programming languages like Python or Java. A deep understanding of web application stacks, RDBMS performance tuning, and ServiceNow platform architecture is required.
Full job description
There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise Technology, Infrastructure Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities
Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering
Troubleshoots incidents/problems; leads blameless post‑mortems and drives non‑recurrence actions
Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review
Monitors platform and product performance metrics; partners with engineering on remediation
Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades
Automates repetitive operational work to reduce toil
Performs design reviews for platform/tenant implementations; partners with architecture on platform standards
Holistically analyzes ServiceNow instances to identify/remediate resource contention across all layers of the stack; explores platform Java and JavaScript to understand ServiceNow application behavior
Improves throughput via JVM memory allocation and garbage collection tuning; optimizes relational database performance via query refactoring and/or database tuning
Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
Required qualifications, capabilities, and skills
Formal training or certification on site reliability engineering concepts and 3+ years applied experience
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
Strong enterprise platform support experience and practical SRE/observability fundamentals relevant to ServiceNow
10+ years in technical support, software development, performance load testing, or professional services
Expert-level understanding of web application stack components
Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows PowerShell
Experience working with/debugging object-oriented code like Java
Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance tuning; JVM performance tuning (memory/GC) and troubleshooting in complex systems
Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
Preferred qualifications, capabilities, and skills
ServiceNow CSA (or higher)
Prior ServiceNow architecture exposure (training can be provided)
Cloud/SaaS experience
Memory management and dump analysis (Java heap dump analysis preferred)
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Related keywords
Site Reliability EngineeringServiceNowPerformance EngineeringCloud InfrastructureSLOSLIObservabilityAutomationJVMGarbage CollectionRDBMSPythonJavaJavaScriptSQLITSM
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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