Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
$80k–$135k/yr
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Raleigh, North Carolina, United States · Hybrid
The Retailer Licensing & Verification Specialist keeps onboarding running smoothly by reviewing applications, ensuring compliance, and maintaining accurate account records. You’ll support Sales, Marketing, and Acco…
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Raleigh, North Carolina, United States · Remote OK
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
$70k–$80k/yr
Company Description Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities'…
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Phoenix, Arizona, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · Hybrid
At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there…
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
$17/hr–$22/hr
Position Title Branch Banking Client Consultant I Location Valley Stream, NY 11580 Job Summary The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, ide…
Skills: Customer Service, Financial Transactions, Sales Performance, Risk Management, Problem Solving
Raleigh, North Carolina, United States · Hybrid
Job Description **LOCATION & WORK AVAILABILITY** This position is of a Hybrid Work Arrangement requiring; 4-days in office, 1-day remote per week. Based at our corporate headquarters in Raleigh, North Carolina (North Hil…
Skills: Python, SQL, Advanced Excel, Power Query, Generative AI
Chicago, Illinois, United States · Hybrid
$140k–$180k/yr
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Birmingham, Alabama, United States · On-site
$60k–$105k/yr
Baker, Donelson, Bearman, Caldwell & Berkowitz, PC has an opening for a Practice Coordinator. This position may be based at any office location within the Firm's footprint. The Practice Coordinator position exercises dis…
Skills: Project Management, Critical Thinking, Financial Analysis, Operational Strategy, Workflow Optimization
Raleigh, North Carolina, United States · On-site
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
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Raleigh, North Carolina, United States · Remote OK
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Raleigh, North Carolina, United States · On-site
$65k–$80k/yr
The North Carolina League of Municipalities (NCLM) is a member-driven organization with more than 100 years of service to North Carolina cities and towns. NCLM has an opportunity for a Business Analyst to join our Inform…
Skills: Data Validation, Data Reconciliation, SQL, Power BI, Reporting
Raleigh, North Carolina, United States • On-site
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The Associate Member Services Representative provides foundational branch support by processing financial transactions and managing cash operations. They are responsible for delivering exemplary member service through various communication channels and assisting with account maintenance.
Candidates must have a high school diploma or GED, with a bachelor's or associate degree preferred. Strong communication and problem-solving skills are required, along with the ability to complete the Credit Unions Core Module Program within one year.
Purpose
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.
Performance Expectations and Essential Responsibilities
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
• Follow all security and control procedures.
• Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
• Adhere to SECU Check Acceptance Guidelines and Hold procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
• Answer phones and assist members with service requests.
• Operate a drive-through window as needed.
• Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
• Evaluate daily mobile and automated teller machine check deposits.
• Help verify and prepare cash delivery and shipments.
• Interact with other departments to facilitate member request.
• Organize, file and scan documents daily.
• Process foreign and domestic wire transfers.
• Help order and return foreign currency.
• Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
• Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
• Learn CXone and be able to assist MSS as requested.
• Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed.
• Maintain daily and monthly records for various reports – i.e., return items, forgeries.
• Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
• Participate in additional training and continuing education to enhance knowledge of branch operations.
• Regular attendance and punctuality are mandatory.
• Complete additional tasks assigned by management and other administrative duties as needed.
• Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Consistently demonstrates SECU’s Core Values
• Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Must have good problem-solving skills.
• Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.
Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
North Carolina State Employees Credit Union is a financial services company based out of 801 HILLSBOROUGH ST, Raleigh, North Carolina, United States.
Offices: 801 HILLSBOROUGH ST, Raleigh, North Carolina 27603, us
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