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Everyday Banking Customer Care Specialist - Full-Time, Perth
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
18-Month Development Program, Remuneration Increases Per Tier, Work From Home Options, Interactive Training Program
Posted 36d ago
Apply by Jul 20
~38 hrs/week
Responsibilities
Provide friendly and efficient service to customers regarding everyday banking enquiries via phone. Aim to resolve all customer issues on the first call by understanding their needs and finding the best solutions.
Requirements
Candidates must be able to commit to a specific full-time roster for 12 months and attend a compulsory 3-week training program. Must have a designated work area and internet connection for remote work.
Full job description
We’re on the lookout for Full Time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers. We're interested in speaking to candidates who want to grow their career with us. At CommBank, we believe in rewarding your development and performance.
Key Aspects of The Role
Location: Perth, 300 Murray Street Bankwest Place
Shifts will be Full Time 38 hours per week working:
Monday: 11:30 am – 8:00 pm, Tuesday to Thursday: 11:45 am – 8:00 pm, Friday: 11:30 am – 8:00 pmor
Monday: 11:30 am – 8:00 pm, Tuesday to Thursday: 11:45 am – 8:00 pm, Sunday: 11:30 am – 8:00 pmor
Tuesday: 11:30 am – 8:00 pm, Wednesday to Friday: 11:45 am – 8:00 pm, Saturday: 11:30 am – 8:00 pm
Please note you must be able to accommodate shift changes within 2 hours of your shifts start and finish times & you must be able to commit to this roster for 12 months.
Training:
Training will run for 3 weeks, Monday - Friday 9:00am - 5:00pm
Training is a compulsory component and will be a mix of in person and virtual for the first 3 weeks. Please ensure you can attend all training sessions before applying.
Following the initial 3 weeks, you’ll continue to learn on your regular roster, to ensure you’re set up for success.
Training start date estimated x4 weeks after your offer to join us.
Please ensure you can commit to all the key requirements of the role before applying.
Do Work That Matters
We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.
See Yourself in Our Team
Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.
You’re empathetic and resilient. By walking in our customer’s shoes, you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.
We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one.
Your Development
In addition to training, we offer an 18-month development program to upskill and develop your Customer Care capabilities. Our 4-tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach. We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!
Work From Home With Us
These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.
Our interactive “Hub” days will help you stay connected and engaged as a team, occur once every fortnight in our Perth office. You must attend these fortnightly hub days to connect and outside of this you can work from home.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
Connect with us, we'd like to hear from you:
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twitter.com/commbank
youtube.com/commbank
youtube.com/commbankbusiness
instagram.com/commbank
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https://www.commbank.com.au/support/social-networks.html
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How many Finance & Accounting jobs are open in Perth, Australia right now?
There are currently 227 open finance & accounting positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Perth, Australia?
Companies currently hiring include Deloitte, Capricorn, Commonwealth Bank, BDO in Australia, DCOH, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Perth, Australia?
Yes — 132 of the 227 open finance & accounting positions offer remote or hybrid work (1 remote, 131 hybrid).
How do I apply for Finance & Accounting jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.