New York, New York, United States · Hybrid
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Skills: Product Management, UX Design, Experimentation, Data Analysis, Roadmap Strategy
New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Remote OK
$150k–$180k/yr
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New York, New York, United States · Hybrid
$25/hr–$38/hr
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
$130k–$200k/yr
Who We Are Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with compan…
Skills: Consumer Product Management, Product Strategy, User Experience Design, AI Prototyping, Data Analysis
New York, New York, United States · On-site
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New York, New York, United States · On-site
$145k–$215k/yr
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Skills: Credit Analysis, Risk Assessment, Client Relationship Management, Stakeholder Engagement, Trade Finance
New York, New York, United States · Hybrid
$240k–$280k/yr
About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness so…
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New York, New York, United States · Hybrid
$175k–$225k/yr
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New York, New York, United States · On-site
$26/hr–$32/hr
Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry…
Skills: Medical Billing, Patient Registration, Insurance Verification, Medical Terminology, EMR Systems
New York, New York, United States · On-site
$150k–$285k/yr
As part of Wealth Management Solutions, the U.S. Funds Product Development team is responsible for the design, development, launch, and ongoing management of proprietary mutual funds within the Six Circles Fund complex. …
Skills: Product Development, Mutual Funds, Investment Design, Project Management, Stakeholder Management
New York, New York, United States · Remote OK
$125k–$225k/yr
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition…
Skills: Enterprise Software Sales, Pipeline Generation, Value-Based Selling, Strategic Prospecting, Complex Sales Cycle Management
New York, New York, United States · Hybrid
$220k–$240k/yr
About Us DriveWealth is on a mission to make investing easier. We believe that everyone should have the ability to control their financial future, and that access to financial markets should not be limited by geography, …
Skills: SQL, Python, Databricks, dbt, Data Modeling
New York, New York, United States · Hybrid
$155k–$175k/yr
About Us DriveWealth is on a mission to make investing easier. We believe that everyone should have the ability to control their financial future, and that access to financial markets should not be limited by geography, …
Skills: Java, Backend Engineering, REST Services, Kafka, Postgres
New York, New York, United States · Hybrid
$155k–$175k/yr
About Us DriveWealth is on a mission to make investing easier. We believe that everyone should have the ability to control their financial future, and that access to financial markets should not be limited by geography, …
Skills: Java, Kotlin, Scala, RESTful APIs, Spring Boot
New York, New York, United States · On-site
$65k–$70k/yr
Summary of Role: The Administrative Assistant supports Chip City Cookies across finance and operations while serving as the first point of contact for the office. This role partners directly with the President, and depar…
Skills: Google Suite, Microsoft Excel, Financial Acumen, Calendar Management, Expense Tracking
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Lead the product direction for Customer Operations Engineering by building internal tools, automations, and AI-powered experiences for Support, Risk, and Operations teams. Own the roadmap for the CRM app, IVR, and Zendesk integrations to improve customer and agent experiences.
Requires 5+ years of product management experience focusing on consumer-facing products with strong UX and analytical skills. Experience in fintech, payments, or regulated consumer environments is highly preferred.
Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.
In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.
Imprint is looking for a Product Manager to own the product direction for Customer Operations Engineering, the team building internal tools, automations, and AI-powered experiences that help our Support, Risk, and Operations teams deliver fast, trustworthy service to customers at scale.
This role sits at the intersection of customer experience, agent experience, and internal operations, with an ownership area covering Imprint’s CRM app, IVR (powered by Sierra AI), Zendesk integration, and all user-facing support surfaces. You’ll grow to deeply understand our customers, frontline CS agents, and internal workflows, and look to translate operational pain points into impactful product bets.
Shape how our products meet customer needs: Refine both new and existing experiences for a growing user base with a wide demographic profile, grounded in data, UX research, and deep understanding of partner and customer needs.
Own real outcomes, not slide decks: Your job is to drive measurable customer outcomes, operating in the details rather than abstracting from them.
Build and share fintech domain expertise: Stay on top of industry trends and norms in consumer financial products, and translate them into clear direction for cross-functional partners.
Own and drive a roadmap: Work with partner PMs and engineering/design partners to sequence what gets built, when, and why.
Work across a wide cross-functional surface: Not just engineering and design, but compliance, legal, marketing, and brand partners, ensuring customer experience aligns with a diverse set of business needs.
Leverage AI as a core part of how you work: From prototyping to research to iteration, tools like Claude and Claude Design accelerate how you move from insight to production.
Move fast with real responsibility: This is a growing company where individuals drive impact, not a large org where you wait for alignment.
At the senior level, you may also define roadmap strategy for your product area, represent Product in executive and partner-facing forums, and help shape how the PM team operates.
5+ years of product management experience with a focus on consumer-facing products
Strong holistic consumer product sense: UX, experimentation, design. The details matter.
You’ve shipped products you’re proud of and can point to measurable outcomes you drove
You go deep on customer insight: talking to customers, reading support tickets, digging into behavioral data, and building a point of view grounded in what users actually do
Comfortable with analytics tools and experimentation frameworks (Snowflake, Sigma, Statsig)
Communicate with clarity: you can explain complex tradeoffs to engineering, design, executives, and partners in a way that drives alignment
Comfortable with the pace, ambiguity, and ownership of a growing startup, and willing to operate in the details while making pragmatic tradeoffs
Experience in fintech, payments, credit products, loyalty, rewards, or regulated consumer environments is a plus
We don’t expect every candidate to check every box. If this role excites you and you bring strong fundamentals, we encourage you to apply.
Claude, Claude Design, Figma, Snowflake, Sigma, Statsig. Mobile-first consumer product.
Learn more about how we build at Imprint on our engineering blog: https://tech.imprint.co/
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.
Building the future of payments, rewards, and loyalty
Come and build the easiest and most rewarding way to pay!
Offices: 221 Canal St, New York, NY 10013, US · 500 108th Ave NE, Bellevue, Washington 98004, US
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