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Senior+$250M raised
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Skills: Process Architecture, Business Analysis, Operational Transformation, Credit Card Operations, Consumer Lending
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Full-time
Posted 29d ago
~40 hrs/week
Responsibilities
Lead process discovery and current-state documentation for large-scale financial operations. Design processes for case management platforms and facilitate workshops with executive stakeholders to drive operational transformation.
Requirements
Requires over 10 years of experience in process architecture or business analysis, with at least five years in financial services. Must have deep domain expertise in credit card back-office operations and a strong understanding of US financial regulations.
Full job description
Company Description
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
Job Description
Essential Experience & Skills
· 10+ years in process architecture, business analysis or operational transformation -with at least five years in financial services
· Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments
· Proven experience leading process discovery and current-state documentation at scale (100+ processes)
· Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management
· Experience designing processes for case management platforms - Pega, Appian, homegrown, or equivalent
· Fluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalent
· Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders
· Strong commercial awareness - able to build and validate Green $ savings cases and ROI models
· Experience with prioritisation frameworks and backlog management in an agile delivery context
· Strong written communication - capable of producing board-ready discovery packs and executive presentations
Desirable
· Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS
· Exposure to bureau interfaces -e-OSCAR, Metro 2 furnishing, ACDV/AUD processing
· Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)
· Six Sigma Green Belt or Black Belt
· Experience sizing and presenting commercial business cases for technology transformation programmes
· Process discovery tools such as Celonis.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Related keywords
Process ArchitectureBusiness AnalysisFinancial ServicesCredit Card ProcessingFraud ManagementDisputesCollectionsFCRAReg EReg ZSCRAFDCPACFPBPegaAppianVisio
syncreon delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. We partner with customers to provide specialized logistics, operational excellence and value-added solutions in: warehouse management services, fulfilment, inbound to manufacturing, export packing, aftermarket services, reverse and repair, and transport management. syncreon specializes in helping customers create unique and inventive 3PL and 4PL operations that adapt as the industry and marketplace evolve. Our solutions are based on the lifecycle phases of planning, sourcing, making, delivering and returning products. As a global company, syncreon strategically locates its facilities in close proximity to our customers, in order to increase efficiencies and optimize supply chains through performance improvement.
Offices: 2851 High Meadow Circle, Suite 250, Auburn Hills, Michigan 48326, US
Inbound to Manufacturing FulfillmentReverse and RepairTransport ManagementExport PackingWarehouse Management Servicesand Aftermarket ServicesLogisticsTransportationSupply Chain Management
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