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$130k–$178k/yr
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Chicago, Illinois, United States • Remote OK
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The Director oversees a cross-shore team to manage client onboarding plans, ensuring alignment with operational goals, regulatory standards, and best practices. They partner with internal stakeholders and clients to drive readiness, performance excellence, and post-go-live stabilization.
Candidates must have at least 8 years of healthcare experience with 5+ years in management and a bachelor's degree. Strong project management skills, proficiency in Microsoft Office, and a deep understanding of revenue cycle operations are required.
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
KEY RESPONSIBILITES:
• Client Enablement & Onboarding:
Lead onboarding plans for assigned client accounts, including timelines, milestones, deliverables, and stakeholder communications.
Create, maintain, and continuously improve onboarding playbooks, job aids, training materials, and process documentation to support scalable delivery.
Coordinate internal readiness across Operations, Technology, Training, and Quality to ensure people, process, and technology prerequisites are met prior to go-live.
Facilitate onboarding governance (kickoffs, status reviews, and steering updates), tracking risks, issues, dependencies, and action items through resolution.
Define onboarding success measures and reporting (e.g., schedule adherence, training completion, readiness checklists, defect trends) and provide clear updates to leaders and clients.
Support change management by aligning communications, training, and knowledge transfer plans to promote adoption and a consistent client experience.
Lead post-go-live stabilization activities, including hypercare support, issue triage, and transition to steady-state operations.
Capture lessons learned and partner with Continuous Improvement (CI) to standardize best practices and reduce onboarding cycle time.
• People Leadership:
Provide day-to-day leadership for a cross-shore team, including work allocation, coaching, and removing delivery blockers.
Set clear expectations and goals; conduct regular 1:1s, performance feedback, and annual review inputs in alignment with company processes.
Partner with Talent Acquisition and Resource Management on hiring, onboarding, scheduling, and capacity planning to meet client and business demands.
Develop team capability through targeted training, cross-training, and documented development plans; identify succession and coverage needs.
Promote a culture of accountability, inclusion, and continuous improvement; recognize strong performance and address performance concerns promptly.
• Compliance & Privacy:
Ensure onboarding activities align to applicable privacy and security requirements, including HIPAA and protection of PHI/PII.
Coordinate required access provisioning and role-based access controls with Technology and Operations; validate least-privilege access for tools and systems.
Confirm completion of required compliance training and attestations for team members supporting client onboarding and delivery.
Maintain onboarding documentation and evidence needed for audits and client requirements (e.g., process controls, training records, access approvals).
Escalate and support timely resolution of privacy or security concerns, including suspected incidents, in accordance with established reporting procedures.
Business Unit Support: Partner with Sales, Training, Continuous Improvement (CI), Technology, and Operations to incorporate applicable inputs into onboarding design and optimization. Serve as a point of coordination to align cross-functional deliverables, surface risks early, and ensure a seamless handoff from sales to delivery.
REQUIRED SKILLS:
• Leadership and integrity
• Strong communication skills and executive presence
• Strategic decision-making and critical thinking
• Results-oriented
• Effective relationship building and networking
• People development and coaching
• Mental/physical health sufficient to meet the demands and pressures of the position.
• Ability to read and write in the English language
CORE QUALIFICATIONS:
• Bachelor’s degree required. Master’s degree preferred.
• PMP or PMI certification preferred.
• Proficient in Microsoft Office (Word, PowerPoint, Excel)
• Direct Supervisory Experience
• 8+ years of Healthcare experience with minimum of 5+ years in management.
• Proven leadership experience, with the ability to manage and motivate global teams.
• Strong and broad understanding of Revenue Cycle Operations within a hospital and physician setting.
• Experience in one or more Shared Services programs, such as learning, quality assurance, or onboarding
• Strong communication skills and executive presence
• Strong project management experience and ability to manage multiple workstreams at one time.
• Proficiency in data analysis and reporting tools.
• Limited travel required.
Current permanent US work authorization required
The estimated salary range for this job is $130,000- $178,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Huron is a global professional services firm that collaborates with organizations to solve complex challenges and achieve ambitious goals. We help clients improve performance, accelerate transformation, and unlock new opportunities for growth through deep industry expertise, innovative thinking, and practical execution. By embracing diverse perspectives, encouraging new ideas, and challenging the status quo, we create sustainable results that empower organizations and their people to own the future. Learn more at huronconsultinggroup.com.
Offices: 550 W. Van Buren Street, Chicago, IL 60607, US · 225 Franklin St, Suite 2010, Boston, Massachusetts 02110, US · 265 Franklin St, Suite 402, Boston, Massachusetts 02110, US · 3950 River Ridge Dr NE, Suite A, Cedar Rapids, Iowa 52402, US · 375 N Front St, Suite 125, Columbus, Ohio 43215, US
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