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Port Elizabeth, Eastern Cape, South Africa · Hybrid
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Full-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The role involves handling customer enquiries via telephone, providing excellent service, and negotiating payment plans while maintaining regulatory compliance. Additionally, the executive will resolve customer complaints and promote digital self-service options to improve the customer experience.
Requirements
Candidates must possess a Grade 12 certificate, be South African citizens, and demonstrate strong computer literacy and English language skills. The position requires the ability to handle stressful situations with empathy and professional articulation.
Full job description
· Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
· Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
· Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
· Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services
How many Finance & Accounting jobs are open in Cape Town, South Africa right now?
There are currently 475 open finance & accounting positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Cape Town, South Africa?
Companies currently hiring include Old Mutual South Africa, DigiOutsource, FirstRand Bank India, EXL, Apex Group Ltd, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Cape Town, South Africa?
Yes — 188 of the 475 open finance & accounting positions offer remote or hybrid work (39 remote, 149 hybrid).
How do I apply for Finance & Accounting jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.