Copperbelt Province, Zambia · Hybrid
About the role We’re looking for a driven and hands-on Area Lead to take ownership of agent performance, customer experience, and sales growth within your assigned region. This role plays a critical part in expanding our…
Skills: Sales Growth, Team Leadership, Agent Performance Management, Customer Experience, Market Opportunity Identification
Johannesburg, Gauteng, South Africa · Remote OK
About the role We are looking for a Senior Analytics Engineer to join our Business Intelligence Department and play a central role in designing, building, and maintaining the data models that underpin enterprise reportin…
Skills: SQL, Dimensional Modelling, Snowflake, Matillion, Git
Nairobi, Kenya · Hybrid
About the role This is not your typical internship. You will play a hands-on role in driving brand visibility, executing campaigns, and engaging communities directly. You’ll work closely with the Country Manager and mark…
Skills: Brand Visibility, Campaign Execution, Community Engagement, Social Media Management, Content Creation
Cape Town, Western Cape, South Africa · Remote OK
Role Overview Mukuru is on the lookout for a Senior DevOps Engineer to play a key hands-on role in building, operating, and continuously improving our cloud platforms and delivery pipelines. This role sits within the Tec…
Skills: AWS, Linux Administration, Terraform, Docker, Kubernetes
Cape Town, Western Cape, South Africa · Remote OK
At Mukuru, we’re redefining customer support through data, automation, and intelligent systems. We don’t just respond to customer needs we anticipate them. We’re looking for an AI Data Specialist who is passionate about …
Skills: AI Chatbot Management, Microsoft BI Stack, SQL, Power BI, Machine Learning
Pretoria, Gauteng, South Africa · Hybrid
Mukuru is an Africa-based FinTech transforming how millions of people access financial services. With over 40 million cross-border transactions processed in the last decade, we are one of Africa’s largest remittances-led…
Skills: .Net Core, Microservices, Domain-Driven Design, Hexagonal Architecture, MySQL
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The Area Lead is responsible for driving sales growth and brand presence by managing agent performance and customer experience within the Copperbelt region. This includes recruiting new agents, conducting site audits, and coaching teams to achieve productivity targets.
Candidates must have a Grade 12 certificate and at least one year of experience in a sales or field-based role. A diploma or experience in financial services and a strong understanding of KYC processes are advantageous.
We’re looking for a driven and hands-on Area Lead to take ownership of agent performance, customer experience, and sales growth within your assigned region. This role plays a critical part in expanding our footprint by building high-performing teams, strengthening agent capability, and identifying new market opportunities.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
One of the largest money transfer providers in Africa and a leading next-generation financial services platform.
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
Offices: Kotzee Rd, Cape Town, Western Cape 7925, ZA
One of the largest money transfer providers in Africa and a leading next-generation financial services platform.
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
Offices: Kotzee Rd, Cape Town, Western Cape 7925, ZA
