Cape Town, Western Cape, South Africa · On-site
Cape Town, South Africa (CBD) Working Pattern: 45 hours per week in the office, on a rotational shift pattern that includes a combination of morning (07:00-16:00) and evening (13:00-22:00) shifts across weekdays and week…
Skills: Payments Processing, Fraud & Risk Awareness, Analytical Skills, Case Management, Attention To Detail
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves monitoring deposit and withdrawal transactions to identify suspicious activity and mitigate financial losses. It also requires managing chargeback cases and handling internal escalations from departments like Customer Support and AML.
Candidates need experience in KYC verification, customer onboarding, and payment processing within highly regulated industries. Strong analytical skills, attention to detail, and the ability to work a rotational shift pattern are essential.
Cape Town, South Africa (CBD)
Working Pattern: 45 hours per week in the office, on a rotational shift pattern that includes a combination of morning (07:00-16:00) and evening (13:00-22:00) shifts across weekdays and weekends (Monday-Sunday)
Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town! As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we’re excited to expand our vibrant team and bring our exceptional services to new heights.
Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.
If you’re ready to embark on an adventure with us, we can’t wait to meet you and see how you can help us shape the future of Virgin Bet!
The Role
The Gaming Finance/KYC role will involve reviewing and monitoring deposit and withdrawal transactions, investigating suspicious payment activities, and handling chargeback cases to mitigate risk and protect revenue losses to the business. Additionally, the role will be responsible for handling internal escalations from other departments, such as Customer Support, Player Protection, Player Engagement and AML. You will also escalate payment-related incidents—such as deposit or withdrawal issues, PSP (Payment Service Provider) disruptions, and in-house functionality concerns—to the Technical team for resolution. The role requires a high level of attention to detail, strong decision-making, and an ability to manage workload effectively and in a timely manner.
Key Responsibilities
Key Skills and Experience
What can we offer?
Virgin Bet, the UK’s fastest growing sportsbook - daily price boosts and a huge range of markets across all major sports
Virgin Bet offers daily price boosts and a huge range of markets across all major sports. From football to horse racing, tennis to boxing, the excitement live sport generates is simply unbeatable — but the UK’s fastest growing sportsbook packs an extra punch. Throw top quality customer service into the mix and you have the perfect line-up to disrupt the sportsbook market and change the game for good.
Offices: 57/63 Line Wall Road, Gibraltar, GX11 1, GI · 25 Golden Square, London, England W1F 9LS, GB
View all jobs at Virgin BetVirgin Bet, the UK’s fastest growing sportsbook - daily price boosts and a huge range of markets across all major sports
Virgin Bet offers daily price boosts and a huge range of markets across all major sports. From football to horse racing, tennis to boxing, the excitement live sport generates is simply unbeatable — but the UK’s fastest growing sportsbook packs an extra punch. Throw top quality customer service into the mix and you have the perfect line-up to disrupt the sportsbook market and change the game for good.
Offices: 57/63 Line Wall Road, Gibraltar, GX11 1, GI · 25 Golden Square, London, England W1F 9LS, GB
View all jobs at Virgin Bet