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WinnCompanies is looking for a Leasing Consultant to join our military team Davis Monthan Air Force Base located in Tucson, AZ.

In this role, you will be reviewing and auditing move-out files, processing resident refunds as appropriate, and ensuring lease-related documentation is complete, accurate, and compliant with company policies and regulatory requirements. This role also audits displacement cases to confirm customer service standards are maintained throughout the process and verifies lease accuracy, including proper documentation of renter’s insurance.

In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license / ID is required in order to access the federal facility.

Responsibilities:

• Audit move-out files to ensure all charges, damages, and security deposit dispositions comply with applicable state regulations and company policies.
• Within required timelines, compare assessed move-out charges to completed Change of Occupancy Maintenance (COM) work to confirm repairs or replacements were completed.
• Review resident ledgers and supporting documentation (e.g., MIMO/BAH reconciliation forms, move-out inspections, and work orders) to validate charges passed through to the resident.
• Verify that actual repair or replacement costs do not exceed amounts charged to the resident by reviewing COM work orders, labor, materials, and vendor invoices in systems such as Yardi and SuiteSpot.
• Confirm all charges are supported by appropriate documentation, including photographic evidence, repair scope descriptions, and work order details; identify and resolve any unsupported or overcharged items.
• Process corrections and issue refunds for overcharges or unsupported items in accordance with required timelines, ensuring residents receive any owed refunds promptly.
• Maintain detailed records of audit findings, documentation, refund actions, and resident communications.
• Respond to resident inquiries by providing supporting documentation (e.g., photos, work orders, invoices) and ensure all communications are documented and shared with appropriate stakeholders.
• Displacement Review and Customer Service Auditing
• Review displacement cases to ensure procedures are followed consistently and in alignment with company standards.
• Audit displacement files to confirm customer service expectations are met and resident communications are timely, clear, and documented.
• Identify gaps in service delivery and escalate concerns or trends to leadership as needed.
• Partner with onsite teams and support departments to improve the resident experience during displacement events.
• Audit lease files for accuracy, completeness, and compliance with company policies and regulatory requirements.
• Verify that lease terms, resident information, addenda, and supporting documentation are accurately reflected in the system of record.
• Ensure renter’s insurance documentation is collected, current, and properly maintained in resident files.
• Identify missing or incomplete lease documentation and follow up with the appropriate team members for resolution.
• Support compliance reporting and provide recommendations for process improvements based on audit findings.
• Track audit results, recurring issues, and compliance trends.
• Prepare reports or summaries for management regarding findings, risks, and corrective actions.
• Recommend process improvements to strengthen file quality, lease compliance, and customer service consistency.
• Assist with training and guidance for team members on documentation standards, audit readiness, and compliance expectations.

 

Requirements:

• High School diploma or GED.
• 1 - 3 years of Required Work Experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.   
• Strong attention to detail and ability to identify discrepancies or missing information.   
• Excellent organizational, analytical, and problem-solving skills. 
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Current enrollment in a U.S. Trusted Traveler Program required.
• In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license / ID is required in order to access the federal facility.

 

Preferred Qualification:

• Associate’s degree in a Business related-field. 
• 2+ years of experience in property management, lease administration, compliance, resident accounting, auditing, or a related field preferred.  
• Experience reviewing lease files, move-out documentation, or resident financial records preferred.  
• Knowledge of renter’s insurance requirements, lease compliance standards, and resident file documentation practices is a plus. 
• Proficiency in Microsoft Office and property management software such as Yardi or similar systems preferred.

 

Our Benefits:

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

 

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

 

 

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

 

 

Internal candidates, please apply here: Internal Careers Hub