Jacksonville, Florida, United States · Hybrid
$145k–$246k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description NOTE: 1) This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI…
Skills: Kubernetes, Containerization, Technical Troubleshooting, Linux, Networking Fundamentals
Atlanta, Georgia, United States · On-site
$6k/mo
About Ditto: Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, ai…
Skills: Data Structures, Algorithms, Swift, Kotlin, C++
Atlanta, Georgia, United States · Hybrid
Job Description Take Your Environmental Career to the Next Level Kleinfelder, a Forbes' Top Employer for Engineers in North America, is committed to a people-first culture, technical excellence, and creating opportunitie…
Skills: Air Permitting, Stormwater Permitting, SPCC Plan Development, Waste Management, Air Modeling
Atlanta, Georgia, United States · Remote Solely
$140k–$200k/yr
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…
Skills: Swift, SwiftUI, Multithreading Programming, CI/CD, Fastlane
Atlanta, Georgia, United States · On-site
$50/hr–$100/hr
POTENTIAL INDEPENDENT CONTRACTOR INSTRUCTIONAL ASSIGNMENTS Program: Coding Instructor Opportunities Location: On-site at partner schools; varies by assignment Teaching Mode: In Person Grade Levels: Elementary, Middle, an…
Skills: Coding, Computer Science, Classroom Facilitation, Python, Scratch
Atlanta, Georgia, United States · Remote OK
About JRSS: JRSS is an IT consulting service provider for Government and Fortune 500 clients. As a certified WOSB, SDB, and HUBZone small business, we specialize in Federal Civilian Data, Cloud, and AI/ML enterprise-leve…
Skills: Python, SQL, Azure, Generative AI, LLM
Atlanta, Georgia, United States · On-site
Schulte Hospitality Group is seeking an energetic, experienced, and hands on Maintenance Engineer to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitali…
Skills: HVAC Maintenance, Plumbing, Electrical Work, General Carpentry, Preventative Maintenance
Atlanta, Georgia, United States · On-site
Overview Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Project Executive to lead a single large project tea…
Skills: Project Management, Leadership, Financial Forecasting, Contract Negotiation, Risk Mitigation
Atlanta, Georgia, United States · On-site
Description Journeyman Electrician – Conduit & Electrical Construction Precision Wire & Control (PWC) is seeking a Journeyman Electrician to support ongoing commercial and light industrial projects in the Hartsfield-Jack…
Skills: Conduit Bending, Electrical Installation, NEC Compliance, Blueprint Reading, Circuit Termination
Atlanta, Georgia, United States · On-site
Description |Full-Time| Atlanta, Georgia| |Health| Dental| Vision| 401(k)|PTO| Lead Safety. Influence Strategy. Protect People. At Superior Rigging & Erecting, we make the Tough Look Easy. Since 1952, Superior Rigging & …
Skills: Safety Strategy, Risk Management, OSHA Compliance, Incident Investigation, Root Cause Analysis
Atlanta, Georgia, United States · Hybrid
For over 125 years, ASCO Power Technologies has been pioneering every major product innovation in power transfer technology. Today, as a business of Schneider Electric, ASCO is the world leader in emergency and standby p…
Skills: Account Management, Consultative Selling, Customer Relationship Management, Sales Prospecting, Channel Development
Atlanta, Georgia, United States · On-site
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Cost Management, Quantity Surveying, Estimating, Change Order Negotiation, Cost Planning
Atlanta, Georgia, United States · Hybrid
$134k–$204k/yr
Description Design streets that move people—not just cars. At Toole Design, we’re leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We’re looking for an e…
Skills: Transportation Engineering, Multimodal Planning, Business Development, Practice Leadership, Project Management
Atlanta, Georgia, United States · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: C#, JavaScript, SQL, Python, Google Compute Engine
Atlanta, Georgia, United States · On-site
Job Description David Weekley Homes is looking for dynamic, people-focused leaders who combine a strong sales mindset with a passion for operational excellence to manage your new-home communities as a thriving business. …
Skills: Team Leadership, P&L Management, Residential Construction, Sales Operations, Budget Management
Atlanta, Georgia, United States · On-site
$192k–$279k/yr
Minimum qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 8 years of experience in program management. 5 years of experience in leadership role with/without direct reports. 5 yea…
Skills: Program Management, Leadership, Project Management, Data Center Infrastructure, Cross-functional Team Management
Atlanta, Georgia, United States · Remote OK
Sr. Solutions Manager, whose primary role will be to lead Solutions engagements to ensure the right application of material handling technologies & equipment for our clients. This role contributes to enabling KPI’s succe…
Skills: Material Handling Equipment, Solution Design, Team Leadership, ROI Strategy Development, Data Analysis
Atlanta, Georgia, United States · Remote OK
HPC-Industrial, powered by Clean Harbors, is looking for a Data Center Sales Engineer to join their safety conscious team! The Sales Engineer has direct responsibility for profitable revenue growth throughout the designa…
Skills: Sales, Negotiation, Relationship Building, Communication, Accountability
Atlanta, Georgia, United States · On-site
Company Description Leading The Way (LTW) is a Christian media ministry committed to the proclamation of the whole counsel of God. Uniquely equipped to reach a global audience through its offices in the USA, Canada, Aust…
Skills: Broadcast Engineering, Avid Media Composer, Adobe Creative Cloud, System Administration, Video Editing Troubleshooting
Quinte West, Ontario, Canada · Hybrid
$135k–$145k/yr
About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We…
Skills: Product Management, Merchant Onboarding, Payment Systems, API Design, KYC/AML Compliance
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Diagnose and resolve complex production issues across Kubernetes-based banking platform environments. Engage directly with enterprise customers to investigate technical incidents and improve operational runbooks using AI-driven SRE capabilities.
Requires strong hands-on experience in production troubleshooting, Kubernetes, and Linux networking. Mandatory experience in a customer-facing technical role is required to handle enterprise escalations.
Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group. The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. The role is hands-on and customer-facing, requiring strong investigation skills, clear communication, and the ability to connect application behavior, Kubernetes infrastructure, logs, metrics, and customer impact.
KEY RESPONSIBILITIES
Technical Troubleshooting & Incident Resolution – Investigate and resolve complex technical issues across application, infrastructure, and platform layers. – Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems. – Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources.
Customer-Facing Support – Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues. – Communicate findings clearly to technical and non-technical customer stakeholders during investigations.
Observability & AI-Assisted Operations – Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior. – Work with the platform's AI-driven SRE capabilities — incident insights, auto-remediation, and AI-based root cause analysis — validating findings and acting on them. – Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned.
Platform Support – Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments. – Assist with deployment-related troubleshooting when required; deployment ownership is a plus, not a core requirement.
REQUIRED EXPERIENCE & CAPABILITIES
Technical Expertise – Strong hands-on troubleshooting experience across production or customer-facing technical environments — the single most important capability for this role. – Hands-on experience with Kubernetes and containers. – Ability to read, interpret, and correlate logs, metrics, traces, and alerts. – Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior.
Customer-Facing Experience (Mandatory) – At least one proven customer-facing technical role is required. – Experience working directly with customers during investigations, escalations, or production support scenarios.
Operating Style – Strong ownership mindset and bias toward resolution. – Practical, hands-on problem solver who enjoys investigation and troubleshooting. – AI-native: integrates LLMs and AI tooling into daily investigation and support work.
PREFERRED EXPERIENCE
Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. – Familiarity with cloud or hybrid environments such as AWS, GCP, Azure, or on-prem enterprise deployments. – Exposure to deployment workflows, Helm, Terraform, Flux, ArgoCD, Kafka, or distributed databases.
IDEAL CANDIDATE PROFILE
The ideal candidate is someone who enjoys solving difficult problems, working directly with customers, and bringing structure and clarity to complex technical situations. They are hands-on, calm under pressure, and comfortable moving between logs, metrics, customer context, and engineering discussions to get to root cause. This is not an architecture or platform design role — engineers looking to architect and build systems will find a better fit in our Platform Engineer openings.
IMPACT & SCOPE
Direct impact on customer trust, production reliability, and operational continuity for Tier-1 banking institutions. – High visibility across customer, support, engineering, platform, and product teams.
This role offers the opportunity to support a next-generation banking platform used by some of the world's largest financial institutions. It combines the technical complexity of Kubernetes-based infrastructure, the urgency of production support, and the customer impact of enterprise banking.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
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