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Full-time
associate degree
Posted 7d ago
~40 hrs/week
Responsibilities
The specialist will provide primary IT support across six offices, handling the installation, maintenance, and troubleshooting of software and hardware. They will also collaborate with the IT Manager to research solutions and create technical documentation and SOPs.
Requirements
Candidates must have an associate degree in a computer-related field and experience supporting Windows server environments. Strong communication skills and the ability to work independently or collaboratively are required.
Full job description
Description
Occupational Summary: As a Technical Support Specialist, you will serve as one of the primary points of contact for all things IT at Booth & Associates’ six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office. You will also work with the IT Manager to research solutions to IT issues that arise within the company. This position will be in-office.
Position duties include:
· Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.
· Administer and support the latest versions of Windows and engineering software
· Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees
· Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.
· Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
· Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.
· Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)
· Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues.
· Actively update, maintain and monitor all aspects of computer networks
· Organize and file documentation pertaining to warranties and instructional guides for computer hardware
· Create SOPs for both IT team and employee use for actions, processes, etc.
· Assist management in creating training materials pertaining to computer troubleshooting and usage
· Effectively communicate technical concepts to technical and non-technical end-users.
· The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.
Minimum Qualifications:
· Associate degree in Computer Science, Information Technology, Information Security, Networking or any other related field.
· 2 years of applicable experience required
· Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions
· Familiarity with help desk software’s such as EasyVista and Samange is a plus
· Knowledge of remote access desktop programs and how to use them
· Ability to communicate efficiently with employees to learn more about tickets by asking questions and engaging in conversations
· Experience supporting Windows server environments either through work experience, classwork, or home projects.
· Self-starter that can operate independently, but also collaborate with colleagues across multiple offices
Preferred Skills / Nice to Have:
· Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, and EMTP.
· Experience with PowerShell scripting for automation and systems administration.
· Experience administering Microsoft 365 services, including SharePoint, Azure Active Directory, Teams, etc.
· Understanding of cybersecurity best practices, including MFA, endpoint protection, and vulnerability remediation.
· CompTIA A+, Network+, Security+, Microsoft AZ-900, Microsoft SC-900, or other relevant industry certifications.
Related keywords
WindowsAutoCADCivil 3DBentley ProductsBluebeamETAPEMTPPowerShellMicrosoft 365SharePointAzure Active DirectoryTeamsMFAEndpoint ProtectionCompTIA A+Network+
Industry leading engineering firm, dedicated to high-quality service and innovation for the future.
Industry
Utilities
Company size
51-200 employees
Founded
1960
Headquarters
Raleigh, North Carolina
LinkedIn followers
3,574
Consulting Engineers for the Utility Industries - serving Municipalities, Electric Cooperatives, Investor Owned Utilities, Military Installations, Educational and Industrial Campuses.
We are a full service firm offering surveying, permitting, site design, structural foundation and steel designs as well as substation, renewables, transmission and distribution line designs. Booth can also lend support during construction with in-field visits. Please see https://www.booth-assoc.com/ for more information.
Our Staff is composed of recognized professionals in the engineering industry. Each bring a very unique and focused expertise here at Booth to offer clients a broader base of experience and knowledge. As leaders in their respective fields, they are also committed to supporting their staff in achieving personal and professional goals. Booth is a culture of teamwork that fosters growth, rewards initiative and encourages sharing knowledge and experience. We are committed to our employees and helping them develop professional goals through innovative training programs and challenging work.
Our Team Leaders are mentors who pride themselves on being accessible to both clients and employees. Booth leadership thrives on collaboration because we were, and are, dedicated to the premise of quality in every step.
Offices: 2300 Rexwoods Dr, Suite 300, Raleigh, North Carolina 27607, US · 400 Redland Ct, Suite 208, Owings Mills, Maryland 21117, US · 9300 Harris Corners Parkway, Suite 460, Charlotte, NC 28269, US · 237 Old Summerville Rd, Unit H, Summerville, South Carolina 29486, US · 24285 Katy Fwy, Katy, Texas 77494, US
DistributionTransmissionEnvironmental ComplianceRenewablesSubstationSystem PlanningNatural GasCivil Site DesignFinancial and Strategic PlanningGIS/Survey
Based on 6625 listings with disclosed salaries, most engineering jobs in Texas pay between $83k–$203k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Texas right now?
There are currently 28,176 open engineering positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Texas?
Companies currently hiring include Amazon, SpaceX, Applied Materials, Celestica, Primoris Services Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Texas?
Yes — 4918 of the 28176 open engineering positions offer remote or hybrid work (1577 remote, 3341 hybrid).
How do I apply for Engineering jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.