Job Overview The Field Technician will provide a high level of customer service in field installation of DCU equipment, DCU Upgrades, and troubleshooting complex issues. The Field Technician will resolve issues supportin…
Skills: Field installation, Troubleshooting, Data collection units, Mechanical aptitude, Technical support
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$60k–$75k/yr
Full-time
high school, associate degree
Competitive benefits package
Posted 25d ago
~40 hrs/week
Responsibilities
The Field Technician is responsible for installing, troubleshooting, and maintaining Data Collection Units (DCU) across New York City. They must ensure compliance with service level agreements and maintain accurate documentation through CRM systems.
Requirements
Candidates must have at least 3 years of field technician or technical support experience and a high school diploma. The role requires the ability to operate heavy machinery, work at heights, and possess a valid driver's license with a clean driving record.
Full job description
Job Overview
The Field Technician will provide a high level of customer service in field installation of DCU equipment, DCU Upgrades, and troubleshooting complex issues. The Field Technician will resolve issues supporting Data Collectors (DCU). The Field Technician is responsible for meeting all contractual service level agreements for the work they are assigned. The Field Technician will provide timely support and resolution to our customers’ support requests. The Field Technician will work directly and communicate with the Field Services Manager and Project Coordinator to adhere to project schedule, hear their concerns and build a strong relationship. Candidates must reside in New York City and Compensation will be based on experience and qualifications and will be discussed during the interview process. The salary range for this role is $60,000 - $75,000 annually and also offers a competitive benefits package.
A Day In The Life
Essential Functions:
Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within the five boroughs of New York City and surrounding areas as directed by Field Services Manager.
Ability to operate and maneuver bucket truck and or towable man lift up to 50ft on streets and roadways within New York City.
Ability to work outside in all-weather elements.
Observe and comply with all local regulatory traffic guidelines and laws for safety.
Safeguard, maintain and document inventory of repair parts and assigned equipment stored locally.
Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics). The technician will, at times, work directly with Aclara Technical Support to resolve communication or backhaul issues.
Troubleshoot / verify equipment installations in the field
Work closely with Field Services, Solution Performance, Technical Support and teams to resolve issues in the field.
Generate Field/DCU procedures for troubleshooting and equipment diagnosis.
Ensure compliance with Service Level Agreements through timely response and resolution.
Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system. This includes creating and uploading field reports upon the completion of job assignment.
Follow all safety guidelines and complete specified safety and product training including Department of Transportation (DOT) Certification, Confined Space Entry, Fall Protection, DOT Vehicle Safety Checks, etc.
Additional Responsibilities:
Produce reports for installation and maintenance issues.
Utilize software applications to record and upload data from the field pertaining to installation, repair, inspection of equipment.
Coordinate and communicate design deficiencies, customer concerns and quality problems to supervisor and relevant departments.
Maintain a high level of expertise through continued training.
Work with Aclara Field Services Manager and Project Coordinator to create an efficient project work plan.
Utilize specialized proprietary software and hardware as provided to accomplish tasks.
What will help you thrive in this role?
Required:
Minimum of a High school diploma or equivalent.
3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience.
Demonstrated technical and mechanical aptitude.
Ability to manage and organize personal and professional schedule.
Ability to meet deadlines and thrive in a constantly changing work environment.
Ability to operate and maintain current smartphone free of mechanical defects.
Ability to handle multiple tasks and work independently while following field procedures.
Intermediate knowledge of Microsoft Office Software Suite.
Solid command of the English language and its proper use.
Advanced written and verbal communication skills.
Outgoing, personable, and enjoy working directly with customers and coworkers.
Self-motivated and able to work effectively alone as well as part of a team.
Ability to communicate detailed technical information to an audience with various levels of technical understanding.
Valid driver’s license that is not under or pending suspension and must meet the required qualifications within the Company’s drivers’ policy, in addition to the below:
Maximum of 1 moving violation in the last three years in combination with one at fault accident.
Maximum of 2 moving violations in the last 3 years with no at fault accidents.
Maximum of 2 at fault accidents in the last 3 years with no moving violations.
Preferred:
2-year technical or Associates degree.
Experience working with electric, water, or gas utilities.
Basic electric or electronic training.
Experience in wireless or RF industry.
2 or more years of customer interfacing experience.
Prior field work experience.
Physical Demand:
Ability to lift up to 75lbs consistently.
Able to work on roof tops and utilize a pulley system to move material to the roof top.
Climb vertical ladders to access roof tops.
Operate bucket trucks or man lifts and install equipment on poles/towers/rooftops.
Work at heights that can exceed 150’ from the ground.
Ability to work in all-weather conditions.
Ability to operate and maintain basic hand and power tools.
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
Related keywords
Field TechnicianDCUData Collection UnitsBucket TruckMan LiftEthernetCellularFiber OpticsCRMDOT CertificationConfined Space EntryFall ProtectionUtility SolutionsGrid ModernizationElectrical InfrastructureTechnical Support
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Shelton, Connecticut
LinkedIn followers
139,241
Total funding
$2.9B
Hubbell Incorporated is a leading manufacturer of utility and electrical solutions that help build more reliable, resilient, and renewable energy infrastructure. The company manufactures high-quality critical infrastructure solutions strategically aligned around clean energy megatrends, with a focus on grid modernization, “Electrification of Everything”, and energy efficiency.
With over 135 years in business and more than 17,000 employees worldwide, Hubbell has the experience and expertise to deliver best-in-class solutions that electrify economies and energize communities.
Offices: 40 Waterview Dr., Shelton, Connecticut 06484, US
Based on 917 listings with disclosed salaries, most energy jobs in New York, NY pay between $75k–$195k per year. Individual offers vary with seniority, company size, and specialization.
How many Energy jobs are open in New York, NY right now?
There are currently 1,089 open energy positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Energy roles in New York, NY?
Companies currently hiring include Con Edison, New York City Housing Authority (NYCHA), WSP, AECOM, Riven Systems, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Energy jobs in New York, NY?
Yes — 422 of the 1089 open energy positions offer remote or hybrid work (64 remote, 358 hybrid).
How do I apply for Energy jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.