Manchester, England, United Kingdom · On-site
The Role We are looking for a proactive, data-driven Process Excellence Analyst to join our Merchant Excellence team. Key Responsibilities Continuous Improvement & Data-Driven Identification Merchant Interaction Analysis…
Skills: Process Mapping, Data Analysis, Continuous Improvement, Stakeholder Management, Change Management
Manchester, England, United Kingdom · Hybrid
The Role: The IT division delivers the Technology and Services that enable the Canopius Group to achieve its strategic and business goals. The Technology team is on a journey to provide a flexible and iterative software …
Skills: Power Platform, Dataverse, ALM, CI/CD Pipelines, Governance
Manchester, England, United Kingdom · Hybrid
This is a hands-on, platform-focused position at the centre of our growth plans. You will take ownership of HubSpot as our CRM and marketing platform, manage campaign delivery across channels, and bring strong SEO capabi…
Skills: HubSpot Management, CRM Administration, Campaign Management, SEO, Email Marketing
Manchester, England, United Kingdom · Hybrid
$105k–$114k/yr
Head of Security Architecture Circa £105,000 to £114,000 plus private healthcare, company car or £6,000 car allowance and more great benefits (Work Level 4) Manchester city centre - We’re open to flexible working arrange…
Skills: Security Architecture, Threat Modelling, Design Assurance, Application Security, Identity And Access Management
Manchester, England, United Kingdom · Hybrid
About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace…
Skills: REST APIs, Cloud Integrations, ERP Configuration, Technical Documentation, SaaS Implementation
Manchester, England, United Kingdom · On-site
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone M…
Skills: Data Engineering, Data Governance, Business Intelligence, GCP, BigQuery
Manchester, England, United Kingdom · Hybrid
RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade. Our data capture systems give our customers insight into the online behaviour of opted-in m…
Skills: Linux Administration, Server Operations, Puppet, PHP, Python
Manchester, England, United Kingdom · Hybrid
$35k–$60k/yr
About us You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle …
Skills: SQL, Python, R, A/B Testing, Statistical Inference
Manchester, England, United Kingdom · On-site
Company Description We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers…
Skills: Google BigQuery, SQL, GCP, Cloud Storage, Cloud Functions
Manchester, England, United Kingdom · Remote OK
Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world's top athletes. Driven by a passion to innovate in the areas of …
Skills: Product Lifecycle Management, Data Visualisation, B2B SaaS, API Management, Strategic Partnerships
Manchester, England, United Kingdom · Remote OK
Account Manager Skuuudle helps enterprise customers turn pricing, competitor and market data into better commercial decisions. We work with large retailers, distributors, brands and industrial businesses across multiple …
Skills: Account Management, Customer Retention, B2B Relationship Management, SaaS, Commercial Negotiations
Manchester, England, United Kingdom · On-site
Role summary/purpose of job The Performance Manager plays a key role within the firm’s Global Performance and Reward team, working collaboratively to support the design, development and delivery of performance initiative…
Skills: Performance Management, Stakeholder Management, Data Analysis, Workday, Power BI
Manchester, England, United Kingdom · Remote OK
Strategic Account Director Skuuudle helps enterprise customers turn pricing, competitor and market data into better commercial decisions. We are trusted by large retailers, distributors, brands and industrial businesses …
Skills: Enterprise Account Expansion, B2B SaaS, Strategic Account Planning, Value-Based Negotiation, Stakeholder Management
Birmingham, England, United Kingdom · Hybrid
$25k–$32k/yr
Contract Type: Permanent Hours: Full Time, 35 hours per week Closing Date: 23:59 on Wednesday 29th July 2026 Salary: £25,092.00 to £32,314.00, dependent on your location, skills, knowledge and experience Location: Any of…
Skills: Prospect Research, Due Diligence, Supporter Insight, Data Analysis, CRM Systems
Manchester, England, United Kingdom · Hybrid
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing plat…
Skills: Paid Search Strategy, Google Ads, Bing Ads, People Management, Client Relationship Management
Manchester, England, United Kingdom · Hybrid
Senior Underwriter (PI & D&O) – Direct & Digital Trading Manchester | Hybrid Working | Permanent – Great Salary Generous Annual Bonus + Excellent Benefits Ready to shape the future of underwriting? At Markel, we're trans…
Skills: Professional Indemnity Underwriting, Directors & Officers Underwriting, Portfolio Management, Risk Selection, Digital Transformation
Manchester, England, United Kingdom · Hybrid
Location: Bright Building, Manchester Science Park, flexible office/home-based arrangements with a minimum of 2-3 days office-based or site-based working per week. Hours of work: 37.5 hours per week (part time available)…
Skills: Booking Management, Data Entry, Time Management, Communication Skills, Problem Solving
Manchester, England, United Kingdom · Remote OK
Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a g…
Skills: Enterprise B2B SaaS Sales, Account Management, Channel Partner Acquisition, Financial Services Sales, Contract Negotiation
Manchester, England, United Kingdom · Remote OK
Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world's top athletes. Driven by a passion to innovate in the areas of …
Skills: Product Lifecycle Management, B2B SaaS, Stakeholder Management, Product Roadmap Prioritization, Market Analysis
Manchester, England, United Kingdom · Hybrid
$60k–$75k/yr
Senior Product Manager 📍 Manchester (Hybrid) | 💰 £60,000 - £75,000 Street Group is one of the fastest-growing PropTech companies in the UK. We want to create delightful experiences for everybody involved in buying, sel…
Skills: Product Strategy, B2B SaaS, Stakeholder Management, AI Integration, Product Discovery
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The role focuses on identifying merchant friction points through data analysis and interaction audits to redesign scalable processes. It involves documenting workflows, implementing automation, and managing global stakeholders to improve agent productivity and merchant experience.
Candidates need a proven analytical background in translating interaction data into process redesigns and experience managing global stakeholders. Familiarity with continuous improvement frameworks like Lean, Six Sigma, or Agile is preferred.
We are looking for a proactive, data-driven Process Excellence Analyst to join our Merchant Excellence team.
Merchant Interaction Analysis: Deep-dive into interactions (e.g., chat transcripts, emails, call volumes) to identify trending merchant friction points, repetitive queries, and process gaps.
Proactive Auditing: Go beyond surface-level metrics to analyse touchpoints across the entire merchant lifecycle from onboarding to daily operations
Data-Driven Insights: Synthesize qualitative agent feedback with quantitative interaction data (e.g., Contact Rate per Merchant, Repeat Contact Rate, Sentiment Analysis) to build data-backed business cases for process change.
Process Mapping: Document "as-is" workflows and translate messy, fragmented procedures into clean, standardised blueprints.
End-to-End Redesign: Conceptualise, test, and implement scalable "to-be" processes that improve both the merchant experience and agent productivity.
Automation & Tooling: Partner with Product and Tech teams to eliminate manual work through automation, better routing, or UI/UX improvements in internal tools.
Change Management: Create clear SOPs (Standard Operating Procedures) and documentation to ensure smooth rollouts of new processes.
Jira Ownership: Utilise Jira as the "single source of truth" to log, prioritise, track, and manage the lifecycle of all optimisation projects.
Metrics & Reporting: Establish KPIs to measure the success of implemented solutions (e.g., reduction in Handle Time, increased First Contact Resolution, improved Merchant NPS).
Cross-Functional Collaboration: Act as the connective tissue between Product, Operations, Quality Assurance, and regional leadership across our global markets.
BPO/Outsourcer Alignment: Work closely with external outsourcing partners to ensure new processes are realistically executable on the front lines and consistently adopted.
Analytical Background: Proven ability to translate raw merchant interaction data and metrics into actionable process redesigns.
Global Mindset: Track record of managing stakeholders across different cultures, time zones, and business units (including external BPOs).
Methodology: Familiarity with Continuous Improvement frameworks (Lean, Six Sigma, Agile) is a plus.
Proactive Mindset: You don’t wait to be told what to fix; you enjoy digging into data and talking to agents to find the problems yourself.
Strong Communicator: Ability to translate complex operational problems into simple, actionable solutions.
Influence Without Authority: Adept at rallying global, cross-functional teams around a shared vision or process change.
High Impact: You will have the autonomy to directly shape how our merchants experience our brand and how our agents work every day.
Global Scale: Exposure to diverse markets and a truly international operating model.
Growth Environment: A fast-paced, collaborative team culture that values innovation and data-backed experimentation.
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
We're transforming the way you shop and eat, bringing the neighbourhood to your door.
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 9 markets, including Belgium, France, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
Offices: 1 Cousin Lane, The River Building, London, England EC4R 3TE, GB · 1 bis Avenue de la République, Paris, Île-de-France 75011, FR
There are currently 553 open data & analytics positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include BNY, THG, WPP, bet365, MAG (Airports Group), among others. Browse the listings above to see every active employer.
Yes — 428 of the 553 open data & analytics positions offer remote or hybrid work (44 remote, 384 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
