Manchester, England, United Kingdom · Hybrid
Location: Bright Building, Manchester Science Park, flexible office/home-based arrangements with a minimum of 2-3 days office-based or site-based working per week. Hours of work: 37.5 hours per week (part time available)…
Skills: Booking Management, Data Entry, Time Management, Communication Skills, Problem Solving
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The Booking Coordinator provides administrative support to the patient contact team by managing the booking system and ensuring accurate appointment scheduling. They are responsible for monitoring system performance, reconciling data, and coordinating participant visits in line with study protocols.
Candidates must have at least 5 GCSEs including English and Maths, strong IT skills, and a full driving licence. Experience in a target-based environment and the ability to handle patient interactions with empathy are essential.
Location: Bright Building, Manchester Science Park, flexible office/home-based arrangements with a minimum of 2-3 days office-based or site-based working per week.
Hours of work: 37.5 hours per week (part time available)
NWEH specialise in delivering clinical trials driven by Electronic Health Record (EHR) data. We are the world leaders in this field. By maintaining close relationships with academia and the NHS whilst working alongside global pharmaceutical companies we create new market standards for the evaluation of healthcare interventions.
Located within Manchester Science Park, NWEH are looking for talented, innovative, and passionate people. This is an excellent opportunity to join a pioneering organisation, helping to redefine how electronic healthcare data is used to benefit patients and facilitate new models of clinical research.
Job purpose:
The Booking Administrator will play a key support role within the patient contact team, providing cover and assistance during peak activity periods and staff absences to help maintain smooth service delivery. The primary focus of the role is to support the team in the day-to-day management of the booking management system, ensuring appointments are scheduled accurately and the system operates efficiently. This will include reviewing and checking bookings for errors or inconsistencies, monitoring reports to identify trends or issues, and taking appropriate action to resolve problems or escalate them when necessary. The post holder will help ensure data integrity, system performance, and effective patient access by maintaining high standards of booking administration and supporting continuous improvement across the service.
Responsibilities:
Person Specification:
Essential:
Desirable:
Benefits:
Bringing treatments to market faster through smarter, safer, true-to-life clinical trials
At NWEH, we develop cutting-edge, technology-driven platforms that harness real-world data to transform clinical trials. Our solutions streamline the entire trial process - from feasibility assessments and optimised trial design to participant recruitment, decentralised trial delivery, real-time safety monitoring and advanced data analytics. By integrating real-world insights with innovative digital tools, we enhance trial efficiency, improve participant experiences and empower sponsors with data-driven decision-making. We help bring treatments to market faster through smarter, safer, and true-to-life™ clinical trials.
Offices: 5 Pencroft Way, Manchester Science Park, Manchester, England M15 6GZ, GB
Bringing treatments to market faster through smarter, safer, true-to-life clinical trials
At NWEH, we develop cutting-edge, technology-driven platforms that harness real-world data to transform clinical trials. Our solutions streamline the entire trial process - from feasibility assessments and optimised trial design to participant recruitment, decentralised trial delivery, real-time safety monitoring and advanced data analytics. By integrating real-world insights with innovative digital tools, we enhance trial efficiency, improve participant experiences and empower sponsors with data-driven decision-making. We help bring treatments to market faster through smarter, safer, and true-to-life™ clinical trials.
Offices: 5 Pencroft Way, Manchester Science Park, Manchester, England M15 6GZ, GB
