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Full-time
professional certificate
Private health insurance, Psychological support, Mental health workshops, Stock Option Plan, Meal vouchers, Relocation support
Posted 36d ago
~40 hrs/week
Responsibilities
Lead the real-time surveillance and containment of fraudulent and illicit activities by resolving high-volume transaction alerts. Provide feedback to Product and Data teams to refine detection logic and mentor junior analysts on best practices.
Requirements
Requires 3+ years of experience in transaction monitoring or fraud operations within Fintech or digital banking. Must be proficient in SQL and data tools like Looker or Splunk, with deep knowledge of FATF and EU regulatory frameworks.
Full job description
About us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
What you'll be doing
As our Monitoring & Oversight Analyst, you’ll be the person who leads the surveillance, identification, and containment of real-time fraudulent and illicit activities across our ecosystem. Here's what your day-to-day will look like:
High-Volume Alert Review & Resolution – Managing, analyzing, and resolving transaction monitoring alerts flagged by our systems, ensuring swift and accurate decision-making on complex or ambiguous customer behaviors.
Advanced Escalation Handling – Serving as the primary point of contact for complex alerts escalated by other teams, conducting the necessary deep dives to quickly determine if further investigation or filing is required.
Detection Logic Feedback Loop – Translating insights gained from your daily alert reviews into actionable feedback for Product and Data teams to help tune, refine, and update our transaction monitoring rules.
Process & Workflow Optimization – Identifying bottlenecks in the daily alert handling queue and proposing tactical improvements to streamline workflows, reduce false positives, and increase team efficiency.
Mentorship on the Line – Coaching and onboarding junior analysts by sharing best practices on transaction analysis, pattern recognition, and effective case documentation.
Compliance & Airtight Documentation – Ensuring every resolved alert is backed by clear, concise, and defensible rationale that strictly adheres to regulatory standards and internal guidelines.
Typology Hunting – Owning a strategic monitoring 'Focal Area', actively researching emerging global financial crime trends and swiftly translating them into live, production-ready transaction detection rules.
Who we're looking for
We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
Experience – 3+ years of hands-on experience in transaction monitoring, real-time fraud operations, or KYT surveillance, specifically within hyper-growth Fintechs, fast-paced digital banking networks, or high-volume payment processing environments.
Surveillance Mastery – Subject matter expertise in transaction monitoring principles, payment flows, velocity patterns, and regulatory frameworks (FATF, EU Directives, PSD3/SCA). Professional industry certifications (e.g., CAMS, CFE) are highly valued.
Advanced Data & Systems Literacy – High proficiency in navigating complex data landscapes using internal data analytics tools (such as Looker, Splunk, HEX, or Redshift) and leveraging basic SQL to query and manipulate large transactional datasets.
Rule Engineering Mindset – A strong track record of identifying structural gaps in automated detection models and turning those gaps into concrete, logic-driven monitoring scenarios.
Leadership & Coaching Presence – Demonstrated ability to guide peers, design operational training modules, and elevate the monitoring and analytical competencies of a wider operational team.
Analytical Communication – Exceptional ability to synthesize complex transaction data and chaotic payment behaviors into structured, clear, and actionable insights for both technical and non-technical stakeholders.
Core Values – Extreme attention to detail, resilience under high transaction-alert volumes, and the unwavering ethical judgment needed to manage sensitive risk incidents.
CareAbout: how we support your impact
We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout:
❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops)
💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you're moving countries)
⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply)
🌱 Flexibility (Unlimited PTO, Hybrid working policy, Flexible working hours)
👨👩👧 Family (Enhanced parental leave, Additional leave for child sickness)
We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.
Equal opportunity employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here.
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Satispay is a financial platform built around a simple idea: empowering people through finance by bringing your everyday finances into one place. You can pay, save, and invest from a single app, without the complexity that usually comes with financial services.
We started in 2015 as a payment network, became an Italian unicorn in 2022, and have kept expanding ever since - into corporate welfare, Buy Now Pay Later, and investing, with debit cards in partnership with Mastercard marking our natural evolution toward banking.
Today 6.5 million people and 450,000+ affiliated stores use Satispay: proof of what making financial services accessible to everyone looks like in practice, whether you're paying, getting paid, or managing welfare for a company.
Our goal is straightforward: building the most loved platform in the world for managing your financial life. Behind it is a team of 750+ talented people across Europe, and we're still growing.
If you'd like to be part of it, take a look at our open roles.
Offices: Piazza Fidia, 1, Milan, Lombardy 20159, IT · 53 Bd Royal, 2449 Ville-Haute Luxembourg, Luxembourg, LU · Satispay - Via Monteoliveto, 46, 80134 Napoli NA (Poste Italiane Building), Naples, IT · Satispay - C. de Pallars, 108, 08018 Barcelona, Spain, Barcelona, ES
Mobile PaymentsPaymentsMoney transferFinancial ServicesInvestmentsWelfareBuoni pastoBuoni AcquistoStocksETFs
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