Cleveland, Ohio, United States · On-site
$1/hr–$2/hr
Job Description What You’ll Do We are seeking a Manager of Data Analytics to enhance our customer insights function within a fast-growing SaaS payroll company. This role will be responsible for transforming data into act…
Skills: SQL, Data Modeling, Power BI, Predictive Modeling, SaaS Metrics
Cleveland, Ohio, United States · On-site
$38k–$63k/yr
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements
Cleveland, Ohio, United States · On-site
The Financial Analyst is a key member of the Credit team and is responsible for the management of the receivables and credit of our major customers. Will have active involvement in the Company’s Total Quality Management …
Skills: Financial Analysis, Accounts Receivable, Credit Management, Treasury Functions, Problem Solving
Cleveland, Ohio, United States · On-site
$65k–$81k/yr
Description Annual Salary:$65,000-$81,000 Annual Bonus Potential 4% ORGANIZATION OVERVIEW As unapologetic promoters of Cleveland, Destination Cleveland’s team works every day to attract visitors, inspire visitors and loc…
Skills: Data Analysis, Business Intelligence, Dashboard Development, Data Visualization, Quantitative Research
Cleveland, Ohio, United States · On-site
Job Title: Digitization Technician Summary: The digitization technician will serve on a 3-year, grant-funded project to establish a digitization lab at the Cleveland Museum of Natural History. In collaboration with the c…
Skills: 2D Imaging, 3D Imaging, Digital Asset Management, Collections Management, Data Entry
Cleveland, Ohio, United States · On-site
$117k–$151k/yr
The Senior Database Engineer role designs and develops robust and reliable database management systems that are secure, reliable, and meet the organization's needs. They will develop technical platforms using modern tool…
Skills: Oracle Database, Oracle E-Business Suite, SQL, PL/SQL, Database Performance Tuning
Cleveland, Ohio, United States · On-site
$91k–$139k/yr
CompanyFederal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing t…
Skills: Economic Research, Econometric Analysis, Statistical Methods, Data Wrangling, Monetary Policy
Cleveland, Ohio, United States · On-site
Job Summary The Analytics Intern will support the enhancement and ongoing support of the Coil Processing Group’s (CPG) sales, operations, and production data. This role works closely with cross-functional team members to…
Skills: Power BI, SAP, Data Analysis, Data Visualization, MS Power Platform
Cleveland, Ohio, United States · Hybrid
$62k–$104k/yr
Overview: A member of the Commercial Credit team that partners with senior team members supporting the duties of underwriting and the on-going monitoring of a portfolio of credit relationships. Responsible for performing…
Skills: Commercial Credit Analysis, Financial Statement Analysis, Underwriting, Risk Rating, Cash Flow Analysis
Cleveland, Ohio, United States · Remote OK
$70k–$90k/yr
Account Executive (Automotive Digital Marketing): Cleveland, OH – C-4 Analytics C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sale…
Skills: Consultative Selling, Cold Calling, Lead Discovery, CRM Management, Digital Marketing Sales
Cleveland, Ohio, United States · Hybrid
$70k–$85k/yr
We are looking for a customer-focused Supply Chain Planner to join our Automotive USCA Supply Chain team at our Cleveland, Ohio facility. This role provides comprehensive training across all supply chain operations, with…
Skills: Supply Planning, Inventory Management, Oracle ERP, Microsoft Excel, MRP
Cleveland, Ohio, United States · Remote OK
$70k–$90k/yr
Account Executive (Automotive Digital Marketing): Cleveland, OH – C-4 Analytics C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sale…
Skills: Consultative Selling, Cold Calling, Lead Discovery, CRM Management, Digital Marketing Sales
Cleveland, Ohio, United States · On-site
$53k–$60k/yr
The Cleveland Orchestra is seeking a Digital Platforms Coordinator to support the day-to-day operation, quality assurance, and continuous improvement of The Cleveland Orchestra's digital platforms, including ClevelandOrc…
Skills: Digital Platform Operations, Quality Assurance Testing, Content Management Systems, Google Analytics, HTML/CSS
Cleveland, Ohio, United States · Remote OK
$64k–$75k/yr
Marketing and Sales Analyst Remote, United States (Boston, NYC, or Cleveland preferred) | Full-Time LiveData Explained LiveData is a healthcare technology company headquartered in Boston, focused on applying real-time to…
Skills: HubSpot CRM, Marketing Automation, Data Analysis, Paid Advertising, Content Creation
Cleveland, Ohio, United States · On-site
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our com…
Skills: Vendor Management, Risk Assessment, Due Diligence, Compliance Monitoring, Contract Administration
Cleveland, Ohio, United States · On-site
Description Are you interested in gaining hands-on experience in healthcare administration, quality improvement, compliance, and operations? Care Alliance Health Center is seeking a motivated Healthcare Administration In…
Skills: Quality Improvement, Compliance, Project Coordination, EPIC EHR, Data Analysis
Cleveland, Ohio, United States · Hybrid
$100k–$130k/yr
Firm: Meaden & Moore is a leading CPA and business consulting firm, recognized for excellence in both the workplace and with our clients. We are a nine-time winner of The Plain Dealer’s Top Workplaces, a seven-time…
Skills: Project Lifecycle Management, Stakeholder Communication, Budget Management, Risk Mitigation, Resource Allocation
Cleveland, Ohio, United States · On-site
At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, pur…
Skills: Microsoft Excel, Microsoft Access, Database Management, Scheduling, Clerical Support
Cleveland, Ohio, United States · Remote OK
$116k–$216k/yr
Location: For Those Who Work At Home, Ohio ABOUT THE JOB (JOB BRIEF) The Quantitative Analytics Manager is primarily responsible for leading the development and validation of predictive and machine-learning models for sp…
Skills: Predictive Modeling, Machine Learning, SQL, Python, R
Cleveland, Ohio, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: HubSpot Administration, Marketing Automation, CRM Optimization, Lead Scoring, Demand Generation
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Lead the customer analytics function to transform data into actionable insights that improve retention and drive upsell revenue. Develop churn prediction models, customer health scores, and executive dashboards to guide business strategy.
Requires 8+ years of experience in data analytics or data science, specifically within SaaS, with advanced SQL and Power BI skills. Must have a proven track record of building predictive models and a deep understanding of SaaS metrics like NRR and LTV.
What You’ll Do
We are seeking a Manager of Data Analytics to enhance our customer insights function within a fast-growing SaaS payroll company. This role will be responsible for transforming data into actionable insights to drive improvement opportunities, improve customer retention, and drive upsell revenue.
The ideal candidate combines strong technical expertise (SQL, data modeling, BI tools) with a deep understanding of SaaS metrics and customer lifecycle dynamics. This leader will build predictive models, define customer health scoring, and partner cross-functionally to drive measurable business impact.
This role sits at the center of our growth strategy. By identifying why customers leave—and enabling the business to act early—you will directly impact retention, expansion, and long-term revenue.
What Success Looks Like (First 6–12 Months)
A clear, trusted definition of churn and retention across the business
Improved early risk detection that leads to a reduction in churn
A production-ready churn prediction model with measurable lift
A standardized customer health score adopted by Customer Success
Executive dashboards that drive decisions, not just reporting
Key Responsibilities
Customer Churn & Retention Analytics
Identify and quantify key drivers of customer churn across segments
Build and maintain churn prediction models using behavioral, transactional, and engagement data
Conduct cohort and churned vs. retained analysis to uncover retention patterns and risk signals
Translate insights into clear, actionable recommendations for Customer Success, Product, and Sales teams
Customer Health & Lifecycle Insights
Design and operationalize a scalable customer health scoring framework
Define leading indicators of customer risk and expansion opportunity
Partner with Customer Experience and Success and Operations teams to embed health scores into daily workflows
Data Integration & Modeling
Integrate and model data across core systems: Salesforce, Genesys, Pendo, Qualtrics and Power BI
Build scalable data models to support self-service analytics and reporting
Ensure data accuracy, consistency, and governance across systems
Reporting & Visualization
Develop executive-level dashboards that track churn, retention, LTV, and customer health
Move beyond descriptive reporting to diagnostic and predictive insights
Standardize KPI definitions across the organization
Cross-Functional Leadership
Partner with Operations, Customer Experience/Success, Product, Sales, and Finance to align on metrics and insights
Influence strategy through data storytelling and business cases
Act as a translator between technical teams and business stakeholders
What Are We Looking for in this Role?
8+ years in data analytics, business intelligence, or data science roles (preferably in SaaS)
Advanced SQL skills (non-negotiable; ability to work with large, complex datasets)
Hands-on experience building predictive models (churn, propensity, or customer scoring)
Strong experience with BI tools, especially Power BI
Experience integrating and analyzing data from systems like Salesforce, Genesys, and Pendo
Deep understanding of SaaS metrics (churn, customer count retention, GRR, NRR, LTV)
Strong analytical thinking and ability to connect data to business outcomes
What are our Desired Skills and Capabilities?
Experience in payroll, HR tech, or SMB-focused SaaS businesses
Experience building customer health scoring frameworks from scratch
Background working closely with Customer Success or CX organizations
Familiarity with Python or R for statistical modeling and machine learning
Experience with experimentation (A/B testing) and causal inference
What we offer
Competitive compensation and performance incentives.
Comprehensive benefits package.
Collaborative, mission-driven culture with high visibility and impact.
#auris
Pay Details:
The base compensation range for this position is $1 - $2. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
As a global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 23 countries. And this is just the beginning.
Offices: 100 Ottawa Ave SW, Grand Rapids, Michigan 49503, US
Based on 98 listings with disclosed salaries, most data & analytics jobs in Cleveland, OH pay between $62k–$140k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 147 open data & analytics positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sherwin-Williams, AmTrust Financial Services, Inc., Dealer Tire, KeyBank, The Centers, among others. Browse the listings above to see every active employer.
Yes — 59 of the 147 open data & analytics positions offer remote or hybrid work (19 remote, 40 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
