PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Minnetonka, Minnesota, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Quality Management System, Product Testing, ISO 9001, ISO 13485, 21 CFR 820
Hoffman Estates, Illinois, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Financial Analysis, Pricing Strategy, Microsoft Excel, Contract Analysis, B2B Pricing
Remote OK
$130k–$150k/yr
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Enterprise Sales, C-Suite Relationship Management, Strategic Account Planning, SaaS Sales, Healthcare Technology Sales
Hybrid
$50k–$60k/yr
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Lead Generation, Prospecting, Relationship Building, Account Management, Presentation Skills
Hybrid
$50k–$60k/yr
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Lead Generation, Prospecting, Account Management, Relationship Building, Spanish Fluency
Hybrid
$50k–$60k/yr
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Lead Generation, Prospecting, Relationship Building, Account Management, Presentation Skills
Hudson, Ohio, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Inside Sales, Business Development, Outbound Prospecting, Salesforce, Pipeline Management
Remote OK
$130k–$160k/yr
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Federal Procurement, Consultative Selling, Contract Negotiation, Pipeline Management, CRM Proficiency
Louisville, Kentucky, United States · On-site
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Material Sourcing, Vendor Management, Negotiation, Inventory Forecasting, ERP Systems
Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Lead Generation, Prospecting, Account Management, Relationship Building, Sales Presentations
Charlotte, North Carolina, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Vendor Management, Negotiation, Conflict Resolution, Contract Management, Strategic Sourcing
Remote OK
$130k–$160k/yr
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Government Procurement, Consultative Selling, Enterprise Account Management, Pipeline Management, Contract Negotiation
On-site
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Preventive Maintenance, Corrective Maintenance, Medical Imaging Repair, Troubleshooting, CMMS Documentation
Hoffman Estates, Illinois, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: QA Automation, People Management, Playwright, Selenium, Salesforce Automation
Fort Lauderdale, Florida, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Service Management, Stakeholder Management, Project Coordination, Strategic Planning, Resource Management
Hudson, Ohio, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Customer Service, Verbal Communication, Written Communication, Empathy, Active Listening
Hudson, Ohio, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Customer Service, Verbal Communication, Written Communication, Empathy, Active Listening
Cleveland, Ohio, United States · Hybrid
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service org…
Skills: Field Marketing, Event Planning, Webinar Management, Demand Generation, Budget Management
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PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Location: Onsite multiple locations - Seattle WA
The Service Program Manager is responsible for ensuring exceptional operational and financial performance for key Service accounts (as assigned) in alignment with PartsSource’s mission to Ensure Healthcare Is Always On™. This role leads the deployment of effective processes, technology, and delivery to drive continuous improvement, service excellence, and employee engagement around our Service program. Success requires strong collaboration with internal teams and external partners, performance management against key service metrics, and proven leadership experience in service-based operations. This role is highly customer-facing and serves as a primary point of contact for key healthcare partners—ensuring their needs are understood, expectations are met, and issues are resolved with urgency and professionalism.
What You’ll Do:
As a Service Program Manager, you will collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request.
This includes, but is not limited to:
Benefits & Perks
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
Legal authorization to work in the U.S. is required.
2025 TECHCHOICE WINNER-OUTSTANDING VENDOR OF THE YEAR Parts, Training, Technical Support, Service Support. Since 1985!
RSTI is the largest multi-vendor diagnostic imaging training center in the world. Located just outside of Cleveland (in Solon, Ohio), their training center is devoted to a dynamic hands-on learning environment that when combined with an intensive classroom experience produces students and graduates that immediately make a difference when they return home. Their 75 plus, dedicated training labs (as of Q1-23 and grows weekly) have enough equipment to get each student the individual time they need to learn and retain what they have been taught. More than 15,000+ students have gone through the doors of RSTI, as the company continues to provide state-of-the-art, quality education for hospitals, service providers and in some cases, the OEM's themselves. Additionally RSTI buys and sells imaging equipment, including parts and parts service as a piece of the comprehensive package offered to each student. That web address is www.rsti-exchange.com. Training Prerequisites: Either: electronics background from the military, a technical school diploma, a 2 year degree or a 4 year degree. All educational history must demonstrate a thorough electronics knowledge.
Offices: 30745 Solon Rd., Solon, OH 44139, US
2025 TECHCHOICE WINNER-OUTSTANDING VENDOR OF THE YEAR Parts, Training, Technical Support, Service Support. Since 1985!
RSTI is the largest multi-vendor diagnostic imaging training center in the world. Located just outside of Cleveland (in Solon, Ohio), their training center is devoted to a dynamic hands-on learning environment that when combined with an intensive classroom experience produces students and graduates that immediately make a difference when they return home. Their 75 plus, dedicated training labs (as of Q1-23 and grows weekly) have enough equipment to get each student the individual time they need to learn and retain what they have been taught. More than 15,000+ students have gone through the doors of RSTI, as the company continues to provide state-of-the-art, quality education for hospitals, service providers and in some cases, the OEM's themselves. Additionally RSTI buys and sells imaging equipment, including parts and parts service as a piece of the comprehensive package offered to each student. That web address is www.rsti-exchange.com. Training Prerequisites: Either: electronics background from the military, a technical school diploma, a 2 year degree or a 4 year degree. All educational history must demonstrate a thorough electronics knowledge.
Offices: 30745 Solon Rd., Solon, OH 44139, US
