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Lead the strategy and execution of inventory accuracy, quality performance, and operational compliance across North American Contract Logistics. Oversee regionally dispersed ICQA resources to reduce shrink and improve storage health and process adherence.
Requires 8-10+ years of experience in supply chain or logistics, with at least 5 years in ICQA or operational excellence leadership. A bachelor's degree in a related field and proficiency in WMS platforms and data analysis tools are preferred.
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - VIRTUAL - US Texas
Division: Solutions
Job Posting Title: Senior Manager, Inventory Control and Quality Assurance
Time Type: Full Time
The Senior Manager of Inventory Control & Quality Assurance will lead the strategy, governance, and execution of inventory accuracy, quality performance, and operational compliance across DSV’s North American Contract Logistics, High Tech II vertical.
This role is responsible for driving inventory integrity, storage health, and quality excellence across a multi-site 3PL footprint. The leader will oversee regionally dispersed ICQA resources and influence site operations teams to deliver measurable improvements in accuracy, shrink reduction, and process adherence.
Success in this role requires the ability to drive results through both direct and indirect leadership and influence, embedding standards and accountability across a highly matrixed operations organization.
Key Responsibilities
Leadership & Cross-Functional Influence
Lead a team of regionally distributed ICQA managers, leads, and analysts
Build capability and consistency across sites through training, tools, and governance
Partner closely with:
Site Operations Leaders
Engineering & Continuous Improvement teams
Account Management / Customer teams
Influence without direct authority to ensure adoption of ICQA standards
Inventory Accuracy & Control
Own network-wide inventory accuracy performance, including:
Cycle count execution and compliance
Root cause analysis of discrepancies
Shrink and missing inventory reduction programs
Establish standardized inventory control policies, audit routines, research best practices, and escalation processes
Drive accountability across site operations teams for inventory accuracy KPIs
Implement reporting and dashboards to track:
Inventory accuracy
Adjustments and write-offs
Root cause trends
Storage Capacity & Inventory Health
Define and monitor storage utilization and capacity health metrics across the network
Partner with operations and engineering to:
Monitor and proactively manage storage health (fullness)
Prevent related congestion, operational inefficiencies, and inventory integrity risks
Develop frameworks for inventory health management, including:
Aging inventory
Obsolescence risk
Location accuracy
Quality Assurance & Performance Management
Establish and maintain quality management systems (QMS) aligned to customer and operational requirements
Define and govern quality performance standards, including:
Error rates (picking, shipping, receiving)
Customer complaints and defect tracking
Process adherence and audit compliance
Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites
Implement structured quality audits and corrective/preventive action processes (CAPA)
Continuous Improvement & Standardization
Lead ICQA-driven continuous improvement initiatives across the network
Utilize data to identify systemic issues and prioritize improvements
Deploy Lean / Six Sigma methodologies to improve:
Inventory accuracy
Process reliability
Quality outcomes
Track and report realized improvements and cost avoidance
Continuous Improvement & Standardization
Ensure alignment between ICQA processes and WMS/LMS systems
Drive enhancements to inventory control and quality reporting tools
Partner with IT and analytics teams to improve visibility and automation
Qualifications
Education & Experience
Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)
8–10+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred)
5+ years in inventory control, quality assurance, or operational excellence leadership
Experience managing multi-site distribution networks
Proven track record improving:
Inventory accuracy
Shrink reduction
Operational quality metrics
Ability to lead through influence in a matrixed organization
Strong problem-solving and root cause analysis capability
Executive-level communication and stakeholder management
Process-oriented with a bias for standardization and scalability
Technical & Functional Skills
Understanding of supply chain KPIs and 3PL cost-to-serve models
Strong knowledge of WMS platforms (Manhattan, Blue Yonder, SAP EWM, etc.)
Experience with inventory control methodologies (cycle counting, root cause analysis, audit frameworks)
Familiarity with quality systems and tools (QMS, CAPA, audit frameworks)
Proficiency in Excel and data analysis (pivot tables, large datasets)
Experience with BI tools (Power BI, Tableau, etc.)
Experience with SQL, data modeling, and data visualization best practices (preferred but not required)
Understanding of storage optimization and warehouse layout principles
Travel
Expected 20-40% travel
For this position, the expected base pay range is $113,040.00 – $141,300.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Visit https://www.dsv.com/" target="_blank" rel="noopener noreferrer nofollow">dsv.com and follow us on LinkedIn and Facebook.
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers. Close to 150,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms. DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. Read more at www.dsv.com.
Offices: Hovedgaden 630, Hedehusene, 2640, DK
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