Account Associate

Department: Commercial - Sales & Account Management

Employment Type: Permanent - Full Time

Location: Oxford, UK

Description

Key Responsibilities

• You will coordinate workshops, onboarding sessions, and client events, ensuring scheduling, logistics, and preparation are managed effectively.
• You will manage delivery timelines and milestones across accounts, tracking commitments and ensuring actions are completed.
• You will act as a central point of coordination between clients and internal teams, aligning inputs from Research, Product, and Delivery teams.
• You will identify new users within client organisations and coordinate product demos (e.g. EOS) to support onboarding and drive product adoption.
• You will maintain regular contact with client stakeholders related to delivery, onboarding, and usage.
• You will prepare contracts for up- and cross-sell opportunities with our clients
• You will track delivery progress, actions, and account activity, ensuring visibility of key milestones and outcomes.
• You will maintain accurate CRM records to support activity tracking and reporting.
• You will prepare reporting packs and support service reviews.

What we are looking for

• Strong organisational and coordination skills, with the ability to manage multiple stakeholders and timelines.
• High attention to detail and strong follow-through
• Structured and process-driven mindset
• Ability to work cross-functionally across team
• Calm and adaptable in high-pressure and uncertain situations.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Can effectively apply AI to drive value of (prepared) interactions with clients
• Passionate and curious about the energy transition.
• Fluent in English.

• Ideally, customer service or customer success experience
• Ideally, experience with Salesforce or another CRM system
• Previous professional exposure to energy economics, power markets and power network
• Fluency in a major European language beyond English is a plus

What we offer

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs