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Full-time
professional certificate
Health Benefits, Retirement Saving Options, Paid Leave Program
Posted 48d ago
Apply by Sep 24
~40 hrs/week
Remote in Canada
Responsibilities
Provide virtual nursing care, telephone triage, and mental health crisis intervention to callers using established protocols. Document clinical data accurately and provide timely medical advice to assist patients in making medical decisions.
Requirements
Requires graduation from a recognized School of Nursing and at least 2 years of recent triage or clinical experience in acute care or mental health. Must hold or be able to obtain CRNNL licensure and possess a private home office setup.
Full job description
Virtual Care Registered Nurse
Work from home as a Registered Nurse
We are looking for experienced and dependable Registered Nurses who are dedicated to providing quality nursing care and mental health, addictions and crisis intervention to callers. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today!
Position Overview
This position will service Fonemed's Canadian operations via Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Our Nurses triage patients via telephone using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data.
Our operation runs 24/7/365, therefore you will work within a shift work schedule that will include days, evenings, overnights, split shifts, and holidays and will include a weekend rotation of every second weekend. Our minimum point position is 0.6 FTE (48 hours over a 2-week period), and we have availability for point positions as high as 1.0 FTE (80 hours over a 2-week period). There are no casual opportunities available and we are not able to work around other schedules at this time.
Responsibilities
Provide telephone triage and advice to callers to assist them in making timely medical decisions
Provide mental health support to callers that could include suicide, addictions and crisis intervention
Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
Promptly complete confidential medical records as per company documentation standards
Provide clear and concise information and direction during patient encounters
Qualifications
Graduation from a recognized School of Nursing
Minimum of 2 years of recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, acute care, etc.
Experience providing mental health, addictions and crisis intervention care to patients would be considered a strong asset
Active licensure with the CRNNL or willingness to obtain licensure through CRNNL
Familiarity with windows-based computer systems
Comfortable using technology, including telephone systems, software programs, and computer programs
Shift work including days, evenings, nights, and weekends required
You must have a private room with a closed door in which you will work
Your own computer system, headset, and high-speed internet connection
Why Work With Us
With over 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today
Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.
Fonemed provides virtual health, nurse triage, and software solutions to increase access to quality healthcare for all.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1996
Headquarters
International
LinkedIn followers
11,698
Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we employ approximately 300 individuals.
Fonemed provides healthcare-based services and software solutions to increase our clients’ patients access to quality healthcare while also providing additional cost control to our clients.
Our specialty service has been 24/7 virtual nurse triage. We recently expanded services to include access to nurse practitioners providing additional primary care advice and treatment. Our nurses are located throughout the United States and Canada, and we are exploring growth opportunities in Europe and Asia.
The Fonemed Health Management Platform is a Cloud-based application that provides access and security and comes fully integrated with the Schmitt-Thompson Clinical Content Triage Guidelines. The Platform allows our clients to deliver comprehensive, technology-powered, people-driven customized solutions to meet specific requirements. Through our software, clients have the ability to manage such activities as client registration, online health assessment, nurse triage and nurse practitioner assessment and referrals.
At Fonemed, we empower our clients to strategically expand patient engagement, diversify revenue streams or reduce operating costs through proven technology that has been developed through the foundation of over 26 years of industry experience and more than 10 years of using and enhancing the Platform ourselves.
We are URAC accredited, SOC2 certified, and HIPAA compliant with over 2,500 client groups, representing well over 25 million individuals.
Offices: International, CA · 1 Crosbie Pl, 202, St John’s, Newfoundland and Labrador A1B 3Y8, CA · 3 Lincoln Drive, Suite A, Ventura, CA 93001, US
How many Customer Service & Support jobs are open in Winnipeg, Canada right now?
There are currently 1,157 open customer service & support positions in Winnipeg, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Winnipeg, Canada?
Companies currently hiring include Shoppers Drug Mart, Loblaw Companies Limited, Walmart, Winnipeg Regional Health Authority (WRHA), Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Winnipeg, Canada?
Yes — 100 of the 1157 open customer service & support positions offer remote or hybrid work (56 remote, 44 hybrid).
How do I apply for Customer Service & Support jobs in Winnipeg, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.