Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of …
Skills: Product management, Product development, User research, Data analysis, Stakeholder management
Overview Are you ready to roll up your sleeves and be the heart of your store? Our Sales Associates do more than just run a register — they keep our stores clean, inviting, and running smoothly for every customer who wal…
Overview Do you enjoy preparing and baking cookies, bread, and muffins using proven ingredients? Does working in a professional kitchen excite you? Do you have a passion for delivering an extraordinary customer service e…
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Digital tools
H&R Block
Tax Associate
Wilmington, Delaware, United States · On-site
Entry level
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Digital tools
H&R Block
Tax Associate
Wilmington, Delaware, United States · On-site
Entry level
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Customer service
H&R Block
Tax Associate
Wilmington, Delaware, United States · On-site
Entry level
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Customer service
Domino's
Assistant Manager(04420) - 4528C Kirkwood Highway
Wilmington, Delaware, United States · On-site
Mid level$1.3B raised
Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. C…
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team me…
Skills: Member service, Cash handling, Account maintenance, Communication, Problem-solving
We are hiring immediately for a full time CATERING ATTENDANT position. Location: Tower Hill School - 2813 West 17th Street, Wilmington, DE 19806. Note: online applications accepted only. Schedule: Full time schedule. Day…
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 190 staff serving patients across the state of Delaware and in Pennsylvania with locations in Glen…
Skills: Patient Care, Medical History Taking, Pre-testing, Contact Lens Education, Customer Service
Overview: Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports less experienced account relationship managers with…
Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington Location: 219 S. College Road, Wilmington, North Carolina 28403 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Su…
Skills: Sales, Customer Service, Vehicle Demonstration, Business Development, Customer Satisfaction
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
Unlock Potential 360
Client Account Specialist - Remote
Wilmington, Delaware, United States · Remote Solely
$65k–$110k/yr
Entry level
We are hiring a remote Client Account Specialist to assist clients who have requested information about life and financial protection coverage. We are in a multi-trillion dollar industry because people need our help. Thi…
Job DetailsJob Location: Wilmington, DE 19801Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating …
Skills: Food and Beverage Management, Staff Supervision, Kitchen Equipment Operation, Inventory Management, Customer Service
AAA Club Alliance is hiring for a Member Experience Analyst to join our Special Investigations team! What We Offer: As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, a…
Skills: Investigative report writing, Data analysis, Fraud detection, Critical thinking, Problem solving
Delaware Trust Administrative Officer I (DE TAO I)
Wilmington, Delaware, United States · Hybrid
Entry level$3.6B raised
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Account management, Attention to detail, Client management, Customer focus, Data management
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Full-time
Health care coverage, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching
Posted 1d ago
~40 hrs/week
Responsibilities
The Senior Product Associate will partner with product managers to identify new opportunities through user research and market analysis. They are responsible for writing requirements, tracking product metrics, and managing stakeholder relationships to drive business outcomes.
Requirements
Candidates must have at least 3 years of experience in product management or a relevant domain. Proficiency in the product development life cycle and strong stakeholder management skills are required.
Full job description
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Senior Product Associate- Claim, Disputes & Fraud Operations, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Navigates and delivers results by building alignment across multiple teams, managing competing priorities, and driving product initiatives through matrixed environments
Leverages data analysis tools and techniques to interpret product performance metrics, identify trends, and translate insights into actionable product decisions that drive measurable business outcomes
Manages relationships with a broad set of stakeholders across business, technology, and operations, ensuring clear communication, expectation setting, and buy-in
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Demonstrated ability to operate effectively within complex organizations
Developing stakeholder management skills
Preferred qualifications, capabilities, and skills
Experience in claim, disputes, or fraud space
Experience supporting more than one CCB Operations Function/Line of Business
Additional information
Visa sponsorship is not available for this position
Work schedules will be full-time in office, on a 40-hour per week schedule
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Related keywords
Product managementConsumer & Community BankingProduct development life cycleUser researchJourney mappingMarket analysisProduct roadmapMetrics analysisStakeholder managementFraud operationsDispute operationsData literacyFinancial servicesStrategic planningCross-functional teamsRequirements definition
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development
How many Customer Service & Support jobs are open in Wilmington, DE right now?
There are currently 569 open customer service & support positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wilmington, DE?
Companies currently hiring include Domino's, PM Hotel Group, Albertsons Companies, M&T Bank, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wilmington, DE?
Yes — 82 of the 569 open customer service & support positions offer remote or hybrid work (20 remote, 62 hybrid).
How do I apply for Customer Service & Support jobs in Wilmington, DE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.