Washington, District of Columbia, United States · On-site
$83k–$149k/yr
The On-Site Call Center Operations Manager provides oversight of all Call Center services, serving as an escalation point for specified cases and staff concerns for MilitaryOneSource. This role: Leads, directs, and manag…
Skills: Call Center Operations, Clinical Supervision, Performance Metrics Analysis, SLA Management, Case Management
Washington, District of Columbia, United States · On-site
Description The Dining Room Wait Staff is responsible for providing courteous, compassionate service to Residents, their families and guests covering all aspects of table-side service, prep and side work, and the cleanli…
Skills: Customer Service, Food Handling, Safety Standards, Time Management, Organization
Washington, District of Columbia, United States · Hybrid
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Luxury Sales, Event Coordination, Client Relationship Management, Lead Qualification, Upselling
Washington, District of Columbia, United States · On-site
$74k–$80k/yr
Description NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Be part…
Skills: Branch Management, Team Leadership, Staff Coaching, Staff Development, Customer Service
Washington, District of Columbia, United States · On-site
WONDERING HOW YOU CAN CONTRIBUTE TO MAKING AN UNFORGETTABLE EXPERIENCE BORN OF HUMANITY WHEN PARTNERING WITH OUR CLIENTS? EXPLORE THIS JOB AND SEE HOW YOU CAN CONTRIBUTE YOUR SKILLS! In this role as Brand Ambassador, you…
Skills: Communication, Teamwork, Organization, Multitasking, Promotional Experience
Washington, District of Columbia, United States · On-site
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian…
Skills: Customer Success Management, SaaS, Risk Mitigation, Customer Retention, Relationship Building
Washington, District of Columbia, United States · On-site
$25/hr–$27/hr
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, e…
Skills: Leasing, Customer Service, Sales, Yardi Voyager, Resident Relations
Washington, District of Columbia, United States · On-site
WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community wh…
Skills: Team Leadership, Operational Management, Staff Training, Guest Experience, Sales Performance
Washington, District of Columbia, United States · On-site
$90k–$100k/yr
Description About Henricksen Henricksen (Oak Brook, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henrickse…
Skills: Space Planning, AutoCAD, Configura CET, CAP Studio, Project Matrix
Washington, District of Columbia, United States · On-site
$60k–$101k/yr
Position Overview About Fetch At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to suppo…
Skills: Sales Prospecting, Customer Service, Relationship Building, Consultative Selling, CRM Data Entry
Washington, District of Columbia, United States · On-site
$68k–$73k/yr
POSITION OBJECTIVE The Guest Experience Manager ensures luxury experiences for our guests by driving excellence in concierge services, care and coordination of needs related to VIPs, providing delightful experiences in t…
Skills: Luxury Hospitality Management, Concierge Services, VIP Guest Relations, Team Leadership, Service Recovery
Washington, District of Columbia, United States · On-site
$65k–$75k/yr
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Team Management, Inventory Management, Supply Chain Ordering, Customer Service, Specialty Coffee Knowledge
Washington, District of Columbia, United States · On-site
$52k–$55k/yr
At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within ou…
Skills: HVAC Repair, Plumbing, Electrical Repair, Appliance Repair, Preventative Maintenance
Washington, District of Columbia, United States · On-site
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, a…
Skills: People Management, Strategic Planning, Budget Preparation, Client Relationship Management, Operational Oversight
Washington, District of Columbia, United States · On-site
$18/hr–$20/hr
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Inventory Management, Visual Merchandising, Customer Service, Shipment Processing, Stockroom Management
Washington, District of Columbia, United States · On-site
$18/hr–$20/hr
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Customer Service, Sales, Product Knowledge, Client Relationship Management, Visual Merchandising
Washington, District of Columbia, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Leasing, Marketing, Resident Relations, Lead Management Software, Fair Housing Compliance
Washington, District of Columbia, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Property Management, Resident Relations, Budget Preparation, Financial Reporting, Staff Leadership
Washington, District of Columbia, United States · Remote OK
$97k–$190k/yr
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applicatio…
Skills: Customer Success Management, Account Strategy, Technical Advisory, Enterprise Account Management, Revenue Realization
Washington, District of Columbia, United States · On-site
At Taher, it's all about the food! Now you can indulge your passion for cooking while capitalizing on your management and leadership ability! We are currently seeking a Chef-Manager to add to our rapidly growing team. Yo…
Skills: Culinary Management, Staff Supervision, Food Production, Catering, Inventory Control
Washington, District of Columbia, United States • On-site
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Provides operational oversight of call center services, managing a team of supervisors to ensure high-quality service delivery and SLA compliance. Serves as the primary escalation point for complex cases and staff concerns while driving continuous service improvement.
Requires a Master's degree in a behavioral health field and a valid independent counseling license with at least five years of post-licensure experience. Must have documented experience in counseling supervision and management within a call center or clinical environment.
The On-Site Call Center Operations Manager provides oversight of all Call Center services, serving as an escalation point for specified cases and staff concerns for MilitaryOneSource.
Leads, directs, and manages a team of Call Center Supervisors while ensuring operational effectiveness across the Call Center
Monitors compliance with referral processes, warm handoffs, electronic case management system reporting requirements, and all applicable security and safeguarding procedures and directives.
Reviews and provides feedback on Call Center Service Level Agreements (SLAs) as well as call and chat performance metrics to ensure adherence to established standards and continuous service improvement.
Provide operational oversight of all Call Center services to ensure effective, compliant, and high-quality service delivery.
Serve as the primary escalation point for at-risk cases, complex situations, and staff concerns.
Lead, direct, and manage a team of Call Center Supervisors and clinical supervisors to ensure policy compliance and achievement of Service Level Agreement (SLA) metrics.
Monitor compliance with referral processes, warm handoffs, electronic case management system documentation requirements, and all applicable security and safeguarding directives.
Review and analyze SLA performance data, call and chat metrics, and quality indicators to ensure adherence to established standards and drive continuous service improvement.
Provide coaching, guidance, and performance oversight to supervisory staff to maintain operational excellence.
Regularly meet with and provide operational updates to the Director and other program leadership as required.
Ensure adherence to contractual, regulatory, and program standards across all call center functions.
Support quality assurance initiatives and implement corrective actions as needed to improve service delivery outcomes.
Perform additional duties as assigned.
Master’s degree from an accredited graduate program in a behavioral health field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.
Minimum of five years of full-time, post-licensure counseling experience.
Documented experience providing counseling supervision, oversight, and management.
Strong customer service skills and demonstrated knowledge of call center operations.
Ability to build strong customer relationships and deliver solutions
Ability to exhibit strong business and financial acumen
Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business
Ability to establish clear responsibilities, processes and accountability measures for your team
Ability to build effective teams and talented team members
Ability to assist employees in meeting both their career and organizational goals
Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team
Ability to consistently achieve results under tough circumstances and manage complex situations
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
Strong leadership, analytical, and communication skills.
U.S. citizenship and fluency in English required.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
Ability to maintain and retain suitability investigation and clearance as required.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.
Certified Employee Assistance Professional (CEAP) credential.
Call center experience.
Telehealth experience.
Employee assistance program (EAP) experience.
People leader management or supervisory experience.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
There are currently 2,178 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
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