Customer Service & Support Jobs in Washington, DC (Now Hiring) — 2,681 open — Page 35
Computer World Services Corp. (CWS)
Program Analyst
Washington, District of Columbia, United States · Hybrid
$155k–$165k/yr
Senior+
The contractor will manage and oversee OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, directing staff, resources, and technical operations across engineering and end-user support functions…
Skills: IT Project Management, Infrastructure Engineering, Service Desk Management, Cloud Engineering, SCCM Administration
Washington, District of Columbia, United States · Remote OK
Senior+$2.0B raised
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Customer technical support, Product demonstrations, Training, SIGINT, EW
Overview: Are you passionate about BIM and energized by helping project teams work smarter and faster? Location: Minneapois, MN; Milwaukee, WI; Boston, MA; Washington, DC; San Francisco, CA; or Santa Monica, CA HGA is se…
Skills: Revit, BIM 360, Autodesk Construction Cloud, Dynamo, AutoCAD
Washington, District of Columbia, United States · On-site
$25/hr–$28/hr
Mid level
Who is Beauty Barrage? Beauty Barrage is a full-service strategic sales management team with our Field Team servicing doors across North America. Beauty Barrage works with some of the hottest brands in beauty today and p…
Washington, District of Columbia, United States · On-site
Mid level
Field Manager - Landscape Maintenance Position Description The Field Manager is responsible for managing labor and material in the field to complete assigned contract maintenance and snow removal projects. In addition, f…
Washington, District of Columbia, United States · On-site
$48k–$58k/yr
Mid level
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Sales, Cold Calling, Lead Generation, Prospecting, Networking
Washington, District of Columbia, United States · On-site
$50k–$56k/yr
Mid level
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Customer service, Reception, Concierge services, Communication skills, Multitasking
Washington, District of Columbia, United States · On-site
$17/hr–$24/hr
Entry level
Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative o…
EUC Desktop Support Technician (Tier 2) – Mid Level
Washington, District of Columbia, United States · On-site
$71k–$149k/yr
Senior$1.5B raised
Job Title: EUC Desktop Support Technician (Tier 2) – Mid Level Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Re…
Skills: Desktop support, Windows 10, Windows 11, Microsoft Office 365, Hardware troubleshooting
White & Case LLP
Practice Assistant Senior Team Lead
Washington, District of Columbia, United States · On-site
$98k–$146k/yr
Senior
Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm’s day-to-day operations. Our team manages the infrastructure, systems and services —both globally and locally—relati…
Skills: Legal secretarial, Office operations, Workflow management, Team leadership, Document production
Washington, District of Columbia, United States · On-site
$80k–$85k/yr
Mid level
ARTECHOUSE in Washington DC is looking for an experienced location manager to join our innovative team. Ideal candidate would be a highly organized and self-driven individual with great ability in leading teams, building…
Washington, District of Columbia, United States · On-site
Entry level
About Us Ideally-situated within minutes of Washington, DC's most popular attractions, The Beacon Hotel & Corporate Quarters is an ideal destination for both leisure and business travelers. Winner of the TripAdvisor Cert…
Skills: Customer service, Luggage handling, Valet parking, Communication, Hospitality
Washington, District of Columbia, United States · Hybrid
$94k–$198k/yr
Senior+$1.5B raised
Job Title: Training Specialist - I.T. Job Category: Training Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The …
Skills: Instructional design, Technical training, ITSM, Troubleshooting, Curriculum development
Washington, District of Columbia, United States · On-site
Entry level
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Washington, District of Columbia, United States · On-site
$28/hr
Mid level
Location: Cohen & Cohen Dental Group We are looking for a dynamic, experienced Front Desk to join our fast-growing team. Job Summary: We are looking for an office professional with a friendly attitude and strong organiza…
Washington, District of Columbia, United States · Remote OK
$93k–$141k/yr
Senior
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and resp…
Skills: Underwriting, Risk analysis, Problem-solving, Customer service, Microsoft Office
Washington, District of Columbia, United States · On-site
Entry level
Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food …
Washington, District of Columbia, United States · On-site
Senior
Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Gover…
Skills: Audiovisual support, Video teleconferencing, Microsoft Teams, Zoom, Poly RealPresence
Washington, District of Columbia, United States · On-site
$33/hr–$45/hr
Mid level
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: SCA Job Qualifications: Skills: Customer Service, D…
Skills: Customer Service, Data Entry, Office Administration, Scheduling, Report Preparation
Washington, District of Columbia, United States · On-site
Entry level
Data Entry Clerk I KeenLogic is seeking a Data Entry Clerk I to support the U.S. House of Representatives, Office of the Chief Administrative Officer (CAO), Office of Finance – Office of Payroll and Benefits in Washingto…
Skills: Data Entry, Payroll Processing, Microsoft Office Suite, Research, Validation
Program Analyst
Computer World Services Corp. (CWS)
Washington, District of Columbia, United States • Hybrid
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$155k–$165k/yr
Full-time
professional certificate
Posted 10d ago
~40 hrs/week
Responsibilities
The contractor will manage and oversee the Infrastructure & Cloud Engineering and Service Desk sections, directing staff and technical operations. They will administer IT programs throughout the system development lifecycle while ensuring alignment with operational objectives and reporting to stakeholders.
Requirements
Candidates must have a minimum of 10 years of IT project management experience and hold a PMP certification. Proficiency in Microsoft enterprise systems, hybrid environment administration, and excellent communication skills are required.
Full job description
The contractor will manage and oversee OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, directing staff, resources, and technical operations across engineering and end-user support functions — including Windows, Mac, Cloud, Virtualization, and Storage systems. The contractor will administer and analyze IT programs throughout all phases of business requirements analysis, system design, testing, and implementation, ensuring that program, schedules, risks, and resources are effectively managed to help OFR deliver secure, high quality, highly available information technology solutions that align with operational objectives.
\nKey Tasks & Responsibilities:
Serve as manager for OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, providing day-to-day supervision, direction, and performance management for engineering and support staff.
Allocate staff, schedules, and resources across the ICE and SD teams to ensure coverage for infrastructure engineering, systems administration, and end-user support functions.
Serve as the escalation point for complex technical, staffing, and customer service issues raised by the ICE and SD teams; ensure timely resolution and reporting to Government stakeholders.
Establish and monitor performance metrics (e.g., SLAs, ticket trends, patch compliance) for both the engineering and service desk functions; report status, trends, and risks to leadership.
Administer and coordinate IT program activities across all phases of the system development lifecycle, including requirements analysis, software design, system and integration testing, and implementation.
Analyze and review programs, schedules, staffing, and other resources; identify shortfalls and develop corrective recommendations.
Participate in requirements analysis sessions and review business, system, software, and system integration requirements to ensure alignment with program needs.
Consider alternatives and develop recommendations to support program and project decision-making.
Identify, communicate, track, and resolve programmatic and technical risks and issues to eliminate or mitigate consequences that may impact project success.
Research and analyze resource material, policy guidance, and technical documentation relevant to program execution.
Monitor system and integration tests; review test results and identify and report project issues to Government stakeholders and program leadership.
Develop and maintain program documentation, including project plans, schedules, status reports, and contingency plans, using MS Project, SharePoint, and Visio.
Apply knowledge of Federal IT contingency planning and continuity of operations guidance.
Oversee SCCM administration in a co-managed environment, including patching, package preparation and deployment, and reporting on Windows devices.
Oversee Microsoft 365 administration, including Entra ID, Intune, and Autopilot device management.
Oversee systems administration of Windows systems and servers using PowerShell scripting and automation, and administration of Active Directory/Entra ID in a Hybrid Environment, including Group Policy objects and AD monitoring tools.
Oversee VMware Horizon management and administration, including VDI image creation, deployment of VM templates, and maintenance of Virtual Desktop images.
Oversee desktop/laptop deployment and management, and Windows Server deployment and administration in cloud (AWS) and virtualized (VMware) environments.
Oversee the design and implementation of architecture solutions that address functional and performance requirements across the application, middleware, data, infrastructure, network, and security layers.
Oversee Service Desk operations, including Tier I/II/III triage and escalation, ServiceNow/JIRA ticketing and reporting, and remote and on-site end-user support for all computer systems (PC, Mac, mobile devices, and printers).
Coordinate with systems administration, network, and help desk/service desk teams to gather status on system patching, deployments, and service ticket trends that may affect program schedule, risk, or resource needs.
Support knowledge management and change management activities, including documentation of processes, system diagrams, SOPs, lessons learned, and change requests.
Prepare and present ICE and SDprogram status, risk, and resource reports to Government stakeholders and leadership.
Coordinate program activities at the system interface boundaries with other contractors and Government organizations.
Education & Experience:
A minimum of 10 years of IT project management experience is required.
5 or more years of experience managing or supervising IT engineering and/or service desk teams preferred.
Experience with SCCM administration in a co-managed environment, Microsoft 365 administration, and Active Directory/Entra ID administration in a Hybrid Environment.
Experience with Windows PowerShell scripting and automation; VMware Horizon management and administration a plus.
Experience in a Microsoft computer support environment, including Windows 11 deployment, management, and configuration.
Working knowledge and experience with the Contingency Planning Guide for Federal Information Systems.
Proficiency with MS Project, SharePoint, Visio, and MS Office software.
Working familiarity with enterprise IT systems administration and service management platforms (e.g., ServiceNow, JIRA, SCCM, Microsoft 365 administration) sufficient to interpret technical status, risk, and issue reporting is a plus.
Excellent written and verbal communication skills.
Certifications:
PMI certified (PMP) or equivalent required.
Preference given for certifications in Knowledge Management and Change Management.
Preference given for Microsoft certifications.
Security Clearance:
Public Trust High (Tier 4/BI) Risk Level
Must be a US citizen or Lawful Permanent Resident
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):
The position is hybrid with the expectation of being in the Department of Treasury offices at least 2-3 times a week maximum.
\n
$155,000 - $165,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
\n
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
Related keywords
Program AnalystInfrastructure & Cloud EngineeringService DeskWindowsMacCloudVirtualizationStorageSystem Development LifecycleSLAPatch ComplianceMS ProjectSharePointVisioFederal ITSCCM
Actively staffing Government Cleared IT Professionals
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
1990
Headquarters
Washington, DC
LinkedIn followers
3,434
With over 30 years of hands-on experience, Computer World Services Corp. delivers exceptional enterprise-wide IT solutions and services to Defense and Civilian federal customers both domestically and abroad. Our performance is reflected by the consistently exceptional CPAR ratings we have received throughout the years and across all of our programs.
Our core competencies include:
• IT Operations and Maintenance
• Systems Architecture and Engineering
• Cloud Solution Services
• Agile Software Development
• Call Center Outsourcing
• Cybersecurity
With a team of over 400 staff members, our service and support extends to over 20 distinct Federal customers who are located globally.
CWS is committed to quality management and continual process improvement, as demonstrated by our ISO 9001:2015 certification and CMMI-DEV Level 3 appraisal.
Offices: 100 Indiana Avenue NW, 20001, Washington, DC 20001, US · 6402 Arlington Blvd., Falls Church, Virginia 22042, US · 16 Executive Dr, Fairview Heights, Illinois 62208, US
How many Customer Service & Support jobs are open in Washington, DC right now?
There are currently 2,681 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington, DC?
Companies currently hiring include CVS Health, Starbucks, Domino's, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington, DC?
Yes — 478 of the 2681 open customer service & support positions offer remote or hybrid work (242 remote, 236 hybrid).
How do I apply for Customer Service & Support jobs in Washington, DC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.