Washington, District of Columbia, United States · On-site
$90k–$110k/yr
Senior+
Join Our TeamDevis is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years …
Skills: AV/VTC support, Live event production, Microsoft Teams, Zoom, Webex
Washington, District of Columbia, United States · On-site
Entry level
Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve…
Washington, District of Columbia, United States · On-site
$18/hr–$19/hr
Entry level$2.5B raised
We are hiring immediately for part time CATERING CAPTAIN positions. Location: Gallaudet Plaza - 800 Florida Avenue Northeast, Washington, DC 20002. Note: online applications accepted only. Schedule: Part time; Days and h…
Washington, District of Columbia, United States · On-site
$24/hr–$28/hr
Mid level$1.0B raised
Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before s…
Field Engineer/Systems Specialist - TS/SCI W/ POLY
Washington, District of Columbia, United States · On-site
$53/hr–$71/hr
Mid level
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Servi…
Washington, District of Columbia, United States · On-site
Mid level
RESTAURANT IT SYSTEMS ANALYST WASHINGTON, DC THE BEST PEOPLE IN THE WORLD. THE BEST-ISH BAGELS IN THE WORLD. OUTTA THIS WORLD OPPORTUNITY. DEEPER THAN BAGELS Call Your Mother is the Jew-ish deli where Boca meets Brooklyn…
Washington, District of Columbia, United States · On-site
$28/hr–$30/hr
Entry level
Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve…
Washington, District of Columbia, United States · On-site
$18/hr–$20/hr
Entry level
Our Story At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versat…
Washington, District of Columbia, United States · On-site
$50k–$115k/yr
Senior$26B raised
Wealth Management Associate Wealth Management Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As senior members of t…
Skills: Client Service, Financial Planning, Digital Marketing, Portfolio Management, Leadership
Washington, District of Columbia, United States · On-site
$33k–$85k/yr
Mid level$26B raised
Registered Client Service Associate Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Throug…
Merrill Financial Solutions Advisor (Partially Licensed) – Washington DC Market
Washington, District of Columbia, United States · Hybrid
$36/hr–$40/hr
Mid level$3.6B raised
Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of t…
Washington, District of Columbia, United States · On-site
$28/hr–$30/hr
Entry level
Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve…
Washington, District of Columbia, United States · On-site
$18/hr–$25/hr
Entry level$4.0B raised
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Communication, Attention to detail
Washington, District of Columbia, United States · On-site
Mid level
Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve…
Washington, District of Columbia, United States · On-site
$24/hr–$26/hr
Mid level$327M raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Washington, District of Columbia, United States · On-site
$44k–$61k/yr
Entry level$4.4B raised
Concierge (Part-Time) Position Type: Part time Weekly Scheduled Hours: 17 State: District of Columbia City: Washington Zip Code: 20008 Total Base Pay Range: $43,500.00 - $60,500.00 Overview: Vivmark Residential exists to…
Skills: Customer service, Communication skills, Time management, Organization, Problem solving
Washington, District of Columbia, United States · On-site
$18/hr–$20/hr
Entry level$327M raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Customer service, Communication, Organization, Scheduling, Problem solving
Washington, District of Columbia, United States · On-site
$59k–$75k/yr
Entry level$5.0B raised
This position is located in - WASHINGTON, DC (CHINATOWN) It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, w…
Skills: Sales, Consultative sales, Customer service, Communication, Relationship building
Washington, District of Columbia, United States · On-site
Entry level$10M raised
About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mob…
Skills: Customer service, Valet parking, Bell services, Vehicle operation, Parallel parking
Washington, District of Columbia, United States · On-site
Mid level
Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$90k–$110k/yr
Full-time
professional certificate
Paid professional training
Posted 9d ago
Apply by Dec 2
~40 hrs/week
Responsibilities
Lead the AV/VTC service desk by managing support requests and providing technical oversight for enterprise systems. Operate and support live and hybrid events, including town halls and executive meetings, while ensuring high-quality video conferencing and streaming.
Requirements
Requires ten years of experience supporting enterprise AV/VTC operations at scale across multiple locations. Candidates must possess deep technical knowledge of the full AV stack and proficiency with major video conferencing platforms.
Full job description
Join Our Team
Devis is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.
The Role
This is the senior audiovisual and video teleconferencing seat on the helpdesk team supporting a federal agency. You are the technical authority for AV and VTC across headquarters and the field, and the person the agency relies on when a public hearing or an executive town hall has to go off without incident. You are the senior member of a small AV team: a mid-level specialist works alongside you, a production engineer owns system design and hands-on production, and an event coordinator plans and directs event production. The role combines hands-on senior technical support with enterprise AV/VTC technical oversight, sustainment, lifecycle management, and technical direction. The agency runs Microsoft Teams, Zoom, Webex, Google Meet, and Slack for video conferencing and collaboration, with Cisco and Poly platforms in its conference and AV rooms. Headquarters is in Washington, DC, with 53 field offices nationwide; about 2,100 people rely on these systems.
What You’ll Do
Lead the AV/VTC service desk: intake, tracking, and resolution of support requests from staff at any agency location, escalating outside the team only when a fix needs resources beyond it
Work major live and hybrid events alongside the production engineer: town halls, executive meetings, training sessions, webcasts, and conferences, covering switching, mixing, recording, streaming, and open and closed captioning as the event demands
Run public address setups with multiple microphone and line-level sources, public displays for live, recorded, and VTC video, and computer display feeds
Operate and support Microsoft Teams, Zoom, Webex, and Poly RealPresence sessions, including webinars and breakout rooms, coordinating connections across locations and monitoring quality throughout
Own sustainment and lifecycle management of the installed AV/VTC environment, review system performance and replacement priorities, and provide technical oversight for new designs and integrations performed with the Production Engineer
Perform preventive and corrective maintenance: inspections, firmware updates, codec troubleshooting, and lifecycle planning
Evaluate field office AV and VTC needs remotely and document systems well enough that another technician can support them
What You’ll Need
Ten years supporting enterprise AV and VTC operations at comparable scale (the agency runs about 2,100 users across headquarters and 53 field offices)
Experience supporting AV and VTC across a nationwide, multi-office footprint
A track record as the senior technical resource on live executive or public-facing events
Depth across the full stack: switching, mixing consoles, DSPs, control systems, projection, LED displays, cameras, codecs, AV-over-IP, streaming, and captioning
Working fluency with Cisco and Poly room platforms and the major meeting platforms (Teams, Zoom, Webex, Poly RealPresence)
Nice to Have
AVIXA CTS, CTS-D, or CTS-I certification
Prior support to a federal agency, particularly one with a dispersed field structure
Experience supporting congressional or other high-visibility public hearings
Section 508 accessibility experience, particularly captioning and assistive listening
ITIL v4 Foundations and experience documenting tickets in Zendesk or a comparable platform
Digital signage administration
Location, Schedule, and Logistics
Standard schedule is an eight-hour day scheduled between 7:00 a.m. and 7:00 p.m. Eastern, Monday through Friday, excluding federal holidays. Occasional weekend work may come up with advance government approval.
Live events sometimes land at the edges of the 7:00 a.m. to 7:00 p.m. window, so expect early starts or late wraps around major events.
On-site at agency headquarters in Washington, DC (NoMa area, Metro-accessible). Telework is by exception only and requires government approval.
You will work on a government-furnished laptop. Personal devices cannot connect to the agency network.
At least 40 hours per year of paid professional training in your core skill areas, at no cost to you.
Occasional travel to agency field offices, event sites, and official events held away from headquarters, reimbursed at federal travel rates.
Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.
Related keywords
AV/VTCDevSecOpsAIMachine LearningMicrosoft TeamsZoomWebexGoogle MeetSlackCiscoPolyPoly RealPresenceSwitchingMixing consolesDSPsControl systems
Development InfoStructure, LLC. (Devis) is a leading provider of IT consulting services and solutions to the Federal, State and Local Governments, as well as the international development community.
Devis helps maximize your return on IT investment by:
1) working with the best-adapted programming languages, databases and other solutions for your specific project;
2) actively supporting the open source community; and
3) using and promoting open technology standards.
Devis has extensive experience with world wide software deployments and support.
Our systems operate in more than 80 countries, and in every federal department. Devis-built systems involve the full vertical spectrum of users from data entry clerks to Governement managers to Congress.
Offices: 2101 Wilson Boulevard, Suite 300, Arlington, VA 22201, US
Federal ITSoftware DevelopmentFederal Web PortalsOnline TrainingDatabasesSupport Services (TrainingInfrastructure SupportVMWare ConsultantsOpen StandardsOpen Source
How many Customer Service & Support jobs are open in Washington, DC right now?
There are currently 2,688 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington, DC?
Companies currently hiring include CVS Health, Starbucks, Domino's, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington, DC?
Yes — 479 of the 2688 open customer service & support positions offer remote or hybrid work (243 remote, 236 hybrid).
How do I apply for Customer Service & Support jobs in Washington, DC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.