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Entry level$1.5B raised
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Washington, District of Columbia, United States · On-site
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Vuori
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$65k–$75k/yr
Mid level
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Washington, District of Columbia, United States · Remote OK
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Mid level
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
Mid level
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Washington, District of Columbia, United States · On-site
Entry level
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Full-time
high school, associate degree
Posted 7d ago
~40 hrs/week
Responsibilities
The AV Support Technician is responsible for installing, maintaining, and troubleshooting audio-visual equipment across various office and event spaces. They will also provide operational support for video conferencing platforms and assist with company-wide meetings and executive events.
Requirements
Candidates must have at least 2 years of experience supporting AV systems and familiarity with major video conferencing platforms. A high school diploma is required, while an associate degree in a related field is preferred.
Full job description
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments.
(Military Veterans are highly encouraged to apply)
Role Overview:
The AV Support Technician is responsible for installing, maintaining, troubleshooting, and supporting audio-visual (AV) technology across conference rooms, meeting spaces, training facilities, and event locations. This role ensures seamless operation of AV equipment and collaboration platforms to support business meetings, presentations, virtual events, and executive communications.
Key Responsibilities
Provide day-to-day support for audio-visual systems, including projectors, displays, microphones, cameras, speakers, and control systems.
Set up, operate, and monitor AV equipment for meetings, presentations, training sessions, and company events.
Troubleshoot and resolve AV hardware, software, and connectivity issues in a timely manner.
Support video conferencing and collaboration platforms such as Microsoft Teams, Zoom, Cisco Webex, and other conferencing solutions.
Perform routine maintenance, testing, and preventive inspections of AV equipment.
Install, configure, and upgrade AV systems and related hardware.
Coordinate with vendors and service providers for equipment repairs, upgrades, and installations.
Create and maintain documentation, user guides, inventory records, and support procedures.
Provide end-user training and guidance on conference room technology and AV best practices.
Monitor conference room performance and proactively address technical issues.
Assist with planning and executing company-wide meetings, executive events, and hybrid presentations.
Maintain AV equipment inventory and track asset lifecycle management.
Ensure all AV systems comply with company standards, security policies, and operational requirements.
Collaborate with IT teams to support network-connected AV devices and integrated technology solutions.
Required Qualifications
High school diploma or equivalent required; Associate's degree in Information Technology, Electronics, Audio Engineering, or related field preferred.
2+ years of experience supporting audio-visual systems in a corporate, educational, or event environment.
Experience with video conferencing platforms such as Microsoft Teams Rooms, Zoom Rooms, or Cisco Webex.
Knowledge of AV technologies including displays, projectors, microphones, cameras, DSPs, and control systems.
Familiarity with AV manufacturers such as Crestron, Extron, Logitech, Poly, Cisco, Shure, or Biamp.
Strong troubleshooting and problem-solving skills.
Basic understanding of networking concepts, including IP-based AV systems.
Excellent customer service and communication skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Ability to lift and move AV equipment up to 50 pounds and work in conference rooms, event spaces, and office environments.
Preferred Qualifications
CTS (Certified Technology Specialist) certification from AVIXA.
Experience supporting Microsoft Teams Rooms or other unified communications platforms.
Knowledge of AV-over-IP technologies.
Experience with digital signage systems.
Basic knowledge of network infrastructure and cabling standards.
IT support or help desk experience.
Working Conditions
On-site support 5 days a week required during business hours and occasional after-hours events.
May require lifting, carrying, and installing AV equipment.
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
BDR Solutions is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Requirements
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Related keywords
Audio-visualAV SupportCrestronExtronLogitechPolyCiscoShureBiampMicrosoft Teams RoomsZoom RoomsCisco WebexDSPsAV-over-IPDigital signageNetwork infrastructure
SDVOSB, 8(a), HUBZone, and Small Disadvantaged Business (SDB) supporting the U.S. Federal Government.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2016
Headquarters
Leesburg, VIRGINIA
LinkedIn followers
4,247
BDR Solutions delivers IT expertise and solutions that improve American lives through the modernization of government systems for health benefits, social services, and disaster relief. We are a service-disabled veteran-owned, 8(a), HUBZone small business—recognized for reliable and sustainable outcomes scaled to our client’s mission needs.
Offices: 222 Catoctin Cir SE, Suite 223, Leesburg, VIRGINIA 20175, US
How many Customer Service & Support jobs are open in Washington, DC right now?
There are currently 2,688 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington, DC?
Companies currently hiring include CVS Health, Starbucks, Domino's, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington, DC?
Yes — 479 of the 2688 open customer service & support positions offer remote or hybrid work (242 remote, 237 hybrid).
How do I apply for Customer Service & Support jobs in Washington, DC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.