Washington, District of Columbia, United States · On-site
$80k–$95k/yr
Mid level
You've stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solu…
Skills: Help desk support, IT support, Technical troubleshooting, Customer service, Ticketing systems
Washington, District of Columbia, United States · Remote OK
$70k–$150k/yr
Mid level
At Mongoose, we believe every conversation matters. We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping …
Washington, District of Columbia, United States · On-site
$57k–$86k/yr
Mid level$750K raised
Job Family: Documentation / Technical Writing (DOC) Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do Guidehouse is seeking an Program Support Specialist to provide business and ad…
Skills: Administrative support, Program coordination, Customer service, Research, Report preparation
Washington, District of Columbia, United States · Hybrid
$75k–$85k/yr
Mid level
Global Strategy Group (GSG) works at the intersection of business, politics, and causes. Our team is made up of a great group of professionals who come from various backgrounds in strategic communications, research, and …
Skills: Technical support, Troubleshooting, Customer service, Windows 11, Microsoft 365
Washington, District of Columbia, United States · On-site
$66k–$106k/yr
Mid level
Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful ca…
Washington, District of Columbia, United States · On-site
Entry level
Compensation Amount: 18.40 USD Hourly Job Summary: Seasonal Dock Hand – Thompson Boat Center (2026 Season) Managed by Guest Services, Inc. Thompson Boat Center is now hiring energetic and dependable Dock Hands for the 20…
Skills: Customer service, Boating safety, First aid, CPR, Teamwork
Washington, District of Columbia, United States · On-site
$30/hr–$40/hr
Mid level$579M raised
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Electrical maintenance, Plumbing, Steam systems, Gas systems, Fire and safety
Washington, District of Columbia, United States · On-site
$20/hr–$29/hr
Entry level$4.0B raised
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Washington, District of Columbia, United States · On-site
Mid level
We’re growing and looking for an energetic Assistant General Manager to help lead membership growth and club operations. You’ll coach and inspire the membership team, support club departments (front desk, housekeeping, e…
Skills: Sales, Team leadership, Club operations, Staff training, Recruitment
Washington, District of Columbia, United States · On-site
Mid level$4.0B raised
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Job Requisition ID # 26WD100920 Position Overview Autodesk Customer Technical Success is looking for an experienced Sr. Customer Advocate, AECO to identify the systemic customer problems that matter most, shape the case …
Washington, District of Columbia, United States · On-site
$18/hr–$19/hr
Entry level
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Data analysis, Email communication, Attention to detail, Multi-tasking, Time management
Washington, District of Columbia, United States · On-site
$20/hr–$24/hr
Entry level
P.F. Chang's Pay Range (based on experience): $20.00 - $24.00 / hour Benefits we offer for this position: All team members: Competitive pay Flexible scheduling Paid on the job training Opportunities for advancement – we …
Washington, District of Columbia, United States · Hybrid
Entry level
About Latham & Watkins Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business cen…
Skills: Administrative support, Customer service, Interpersonal skills, Communication skills, Microsoft Excel
Washington, District of Columbia, United States · On-site
$20/hr–$30/hr
Entry level$4.0B raised
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Washington, District of Columbia, United States · On-site
$25/hr–$28/hr
Mid level
Transwestern is a vertically integrated commercial real estate firm dedicated to serving investors, partners and clients through expertise in investment, development, brokerage and property management. Our experience spa…
Skills: HVAC, Plumbing, Electrical, Building maintenance, Preventive maintenance
Washington, District of Columbia, United States · On-site
$60k–$95k/yr
Mid level$2.3B raised
Company: Mobile Auto Solutions Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Mobile Auto Solutions, our teams work to provide the elite infrastructure and supportive environment you need t…
Seasonal & Regular Customer Service & Retail Sales Floor Support - L Street Rack
Washington, District of Columbia, United States · On-site
$18/hr–$19/hr
Entry level$969M raised
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Washington, District of Columbia, United States · On-site
$19/hr–$29/hr
Mid level
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A…
Washington, District of Columbia, United States · On-site
$30/hr–$32/hr
Entry level
We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse por…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$80k–$95k/yr
Full-time
bachelor degree
Health care, 401k, Parental leave, Adoption assistance, Financial planning services, Student loan repayment assistance
Posted 4d ago
~40 hrs/week
Responsibilities
The Help Desk/IT Support Lead will manage a team providing technical assistance to end-users while serving as the senior escalation point for complex hardware, software, and network issues. They are responsible for standardizing workflows, analyzing performance metrics, and ensuring continuous support coverage for Federal agency operations.
Requirements
Candidates must have at least 2 years of customer service experience in IT and 1 year of hardware/software troubleshooting experience. A bachelor's degree is preferred, and the role requires US citizenship and the ability to pass a Federal government clearance.
Full job description
You've stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government seeking a Help Desk / IT Support Lead to join our team on a high-profile project at a Federal agency.
This Help Desk/IT Support Lead is responsible for an IT support team providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to delivering high-quality customer service.
US Citizenship and the ability to pass a Federal government clearance check are required for this position.
This position will be onsite in Washington, DC five days a week.
RESPONSIBILITIES:
Lead, mentor, and guide other help desk specialists to maintain high standards of customer service, technical troubleshooting, and ticketing accuracy
Act as the senior escalation point for complex or unresolved Tier 1/2 hardware, software, and network support tickets
Oversee shift and weekend/holiday coverage schedules to ensure seamless, continuous support coverage for Federal client operations
Analyze ticketing data and key performance indicators (KPIs) to identify recurring issues, bottle-necks, and opportunities for service delivery enhancement
Standardize help desk workflows, Knowledge Base articles, and Standard Operating Procedures (SOPs) to streamline resolution times
Serve as a primary technical liaison between the help desk team and Federal stakeholders
Serve as the first point of contact for end-users seeking technical assistance in person, via phone, or email
Diagnose and resolve hardware, software, network, and printer issues
Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripheral equipment
Escalate unresolved issues to appropriate teams or vendors as needed
Document incidents, requests, and resolutions accurately in the ticketing system
Maintain user accounts, password resets, and access rights following standard procedures
Provide basic training and guidance to users on IT tools and best practices
Collaborate with other IT staff to identify and implement process improvements
Provide user support for a suite of collaboration, account management, and agency applications
Help to maintain the structure and content of web applications
Provide weekend and holiday morning check coverage on a rotational basis
Work with users to develop new collaboration areas and recommend areas for client support/process improvement
Recommend areas for client support/process improvement
Troubleshoot application technical issues and submit bug reports and support records management
Write and maintain user and technical documentation and develop training materials and courses
REQUIRED SKILLS:
A minimum of 2 years of customer service experience supporting web applications or information technology activities
A minimum of 1 year of experience troubleshooting hardware and software issues on PCs, web conferencing tools, and mobile devices
Experience using a support desk ticketing system such as Jira Service Management or Remedy and managing a queue of tickets
Excellent grammar and spelling in written communication, and excellent verbal communication
Ability to learn and contribute quickly to project requirements
Ability to explain technical issues in a clear, non-technical manner
Ability to prioritize and organize efforts in a fast-paced environment
Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented personality
Comfortable working with high profile customers in a fast paced environment, ever evolving environment
Basic knowledge of Microsoft Office applications to include a basic understanding of Microsoft Outlook, Word, and Excel
PREFERRED SKILLS:
Leadership experience through management or mentoring more junior team members
Solid understanding of web and technology fundamentals
Experience working with developers and application testing
EDUCATION:
Bachelor's degree in a relevant discipline (Computer Science, Mathematics, Information Technology or related preferred), 4 years of equivalent experience may be considered in lieu of a degree
TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.
Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget. There's more, see for yourself.
TCG is recognized for treating employees well, in fact, in 2025 The Washington Post named TCG as a "Top Workplace" for the eleventh straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. In the Washington Post Top Workplace survey, our CEO was ranked best by TCG employees' votes among all midsize companies.
Try us ...- we'll make you happy.
Salary: $80,000-95,000 commensurate with experience as judged through the interview process.
Related keywords
Help DeskIT SupportFederal GovernmentB CorpJira Service ManagementRemedyHardwareSoftwareNetworkTicketing SystemKPISOPDesktop SupportMobile DevicesMicrosoft OfficeOutlook
Traditional we are not. At TCG, we pride ourselves on being and thinking differently – and we apply this approach to everything we do. As a result, we develop unique solutions that change the way government works.
We bring something new to the table, but we aren’t new to the game. For more than 25 years, TCG has helped federal agencies develop custom-built solutions tailored to meet their exact requirements. We’re smart, fair, honest, and open and we invest in every challenge put before us. We help government improve while saving time and money. In a marketplace crowded with competitors of all sizes, TCG offers a different way to deliver the innovation government needs to propel America forward.
Offices: Washington, DC 20012, US
systems integrationgrants managementgrantee collaborationbudget formulation and executionagile developmentfederal shared servicesdigital governmentand IT advisory servicesInformation TechnologyE-Commerce
How many Customer Service & Support jobs are open in Washington, DC right now?
There are currently 2,688 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington, DC?
Companies currently hiring include CVS Health, Starbucks, Domino's, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington, DC?
Yes — 478 of the 2688 open customer service & support positions offer remote or hybrid work (243 remote, 235 hybrid).
How do I apply for Customer Service & Support jobs in Washington, DC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.