Customer Service & Support Jobs in Warrington, United Kingdom (Now Hiring) — 45 open — Page 3

Skills and Knowledge:

• You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time

• You understand who the core customer is that shops within your local market

• You’re passionate about fashion and clothes, and you stay up to date with the latest trends
• Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same
• You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
• You’ll have a keen eye for detail in maintaining great store standards
• Previous experience in retail is desirable but not essential

Key Relationships:

• Store Manager
• Deputy/Sales Manager
• Supervisor
• Wider Store team
• Local New Look store

Roles and Responsibilities:

Your Voice Rep:

• The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work

• As well as being a representative in store, you’ll support the communication and delivery of key engagement initiatives and messages in store.

• You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum

• You’ll have the confidence to challenge store management to influence change based on the feedback of your team

• You’ll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team

Key Holder (Operational or Delivery):

• As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management

• In some circumstances you will be a keyholder to

•  access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management.

• In both circumstances, you’ll ensure all our H&S and security procedures are adhered to, and you’ll be responsible for the team, service levels and stock in the absence of a member of management.

Department Specialist:

• You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development

• Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting

• You’re the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance

Visual Merchandising Specialist:

• You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair

• You’ll execute window and mannequin styling to a high standard and in line with guidance. You will regularly support floor moves in line with trade activity i.e. sale or promo launch

• You’ll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting