IT Service Desk Specialist - SECRET clearance required
Vienna, Virginia, United States · On-site
Entry level$250K raised
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IT Service Desk Specialist - SECRET clearance required
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, professional certificate
Competitive compensation, Health insurance, Dental insurance, Vision insurance, Retirement plan with company contribution, 401k with company matching
Posted 7h ago
~40 hrs/week
Responsibilities
Provide Tier 1-3 IT service desk support, managing hardware, software, and network peripherals for end users. Responsibilities include troubleshooting Windows desktops, managing computer images, and creating knowledge base documentation.
Requirements
Requires an active Secret clearance, US citizenship, and at least 1 year of relevant IT operations experience. A bachelor's degree or IT certification is required, with certifications like CompTIA A+ or Security+ preferred.
Full job description
About the Company Tesla Laboratories is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cyber Security, Intelligence Analysis, Financial Management, Facilities Engineering Services, and Program Management support to the Intelligence Community (IC), the Department of Defense (DoD), and other federal government customers. We take pride in fostering a culture that values family, professional growth, and long-term career development—setting us apart from other services companies.
Job Description
THIS POSITION REQUIRES ACTIVE SECRET CLEARANCE
Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
Standard computer images including Desktop Image
Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
Provide quality customer service and support for designated equipment
Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
Ensure all time reporting and other required reports are accurate and submitted on time
Ensure on-going maintenance and development of positive customer relationships with end-users
Develop and create documentation on training materials, FAQs and Knowledge Base Articles
Benefits Tesla Laboratories offers a comprehensive benefits package designed to support the well-being and long-term success of our employees, including:
Competitive compensation
Health, dental, and vision insurance
Retirement plan with company contribution
Paid time off and federal holidays
Professional development and training opportunities
Supportive, family-focused company culture
Opportunities for long-term career growth within a growing SDVOSB
Bachelor’s degree or certification in IT related field
1+ years of relevant work experience
Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
Excellent organizational and communications skills
US Citizenship necessary
Active Secret Clearance REQUIRED
Paid vacation
Paid holidays
Company paid STD, LTD, and group life insurance
Medical, dental, and vision insurance
401K with company matching
Related keywords
Secret ClearanceIT Service DeskWindowsMicrosoft OfficeOutlookIMACIvantiRemedyCompTIA A+Network+Security+HDIMCSAMCPMCSEITSM
Tesla Laboratories provides Cyber Security, Intelligence Analysis, Financial Management and Program Management services to the Intelligence Community, the Department of Defense and other federal government customers.
Offices: 2711 Jefferson Davis Hwy, Arlington, VA 22202, US · 1235 S Clark St, Arlington, VA 22202, US
How many Customer Service & Support jobs are open in Vienna, VA right now?
There are currently 165 open customer service & support positions in Vienna, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Vienna, VA?
Companies currently hiring include Great American Restaurants, Domino's, Dollar Tree Stores, Advance Auto Parts, BMW of Bloomfield Hills, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Vienna, VA?
Yes — 10 of the 165 open customer service & support positions offer remote or hybrid work (1 remote, 9 hybrid).
How do I apply for Customer Service & Support jobs in Vienna, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.