Calgary, Alberta, Canada · On-site
Our team and what we'll accomplish together We are THE Tech Company to Watch in the healthcare industry. As part of the TELUS Health family, the Workforce Management (WFM) team operates as a global Centre of Excellence, …
Skills: Workforce Management, Capacity Planning, Strategic Forecasting, NICE IEX, Operational Analytics
Vancouver, British Columbia, Canada · On-site
$55k–$65k/yr
THE ROLE: If you are passionate about creating a great customer experience in a mixed-use residential/commercial project then this role might be a great fit for you! The Building Manager plays a key role in delivering be…
Skills: Customer Service, Property Maintenance, Tenant Relations, Basic Plumbing, Basic Carpentry
Vancouver, British Columbia, Canada · On-site
$18/hr–$29/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Client Relationship Management, Product Knowledge, Visual Merchandising, Customer Service
Vancouver, British Columbia, Canada · Hybrid
$4k–$5k/mo
Staff - Union Job CategoryCUPE 2950 Job ProfileCUPE 2950 Salaried - Student Info Support 3 (Gr5) Job TitleStudent Services Assistant DepartmentAdministrative Support | Department of History Compensation Range$4,314.00 - …
Skills: Student Support, Academic Advising, Course Scheduling, Admissions Processing, Event Planning
Vancouver, British Columbia, Canada · On-site
$19/hr–$21/hr
Shift Leader – Red Robin Robson, BC $19.00–$21.00/hr + $4–$5/hr in tips (avg $23–$26/hr) Leadership Role | Path to Management Ready to step into leadership and run shifts? Red Robin Robson is hiri…
Skills: Leadership, Team Coaching, Problem Solving, Restaurant Operations, Guest Experience Management
Vancouver, British Columbia, Canada · On-site
$21/hr–$23/hr
Host – Red Robin Robson, BC $17.85/hr + $4–$5/hr in tips (avg $21–$23/hr) Flexible Shifts | Growth Opportunities Want a job where you meet people, stay active, and be part of a high-energy team? Red Rob…
Skills: Guest Greeting, Waitlist Management, Table Flow Management, Communication, Organization
Vancouver, British Columbia, Canada · On-site
$18/hr–$22/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Leadership, Mentoring, Merchandising, Operational Standards, Financial Accountability
Vancouver, British Columbia, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning
Vancouver, British Columbia, Canada · On-site
Requisition ID: 265017 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Regional Administrative Specialist, you will be responsible for providing administrative …
Skills: Administrative Support, Financial Services Knowledge, Client Relationship Management, Microsoft Office Suite, CRM
Vancouver, British Columbia, Canada · On-site
$40k–$45k/yr
Job Description What is the opportunity? RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture…
Skills: Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving
Vancouver, British Columbia, Canada · On-site
$53k–$74k/yr
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. …
Skills: Trust Administration, Client Service, Analytical Support, Communication, Relationship Management
Vancouver, British Columbia, Canada · Remote OK
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $0.00 - $0.00 CAD This role is eligible for commission based earnings. TD is committed to provid…
Skills: Business Development, Relationship Management, Sales Strategy, Credit Adjudication, Networking
Calgary, Alberta, Canada · On-site
$80k–$110k/yr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Store Operations, Financial Planning, Leadership Development, Merchandising, Supply Chain Management
Calgary, Alberta, Canada · Remote OK
$90k–$105k/yr
About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so …
Skills: Workforce Management, Capacity Planning, Forecasting, Intraday Management, Scheduling
Vancouver, British Columbia, Canada · Remote Solely
Inside Sales Appointment Setter – Remote Base Salary: $40,560 On-Target Earnings: $66,560+ Uncapped Commission Benefits: Company-paid health, dental, and vision benefits, valued at approximately $3,000 annually Schedule:…
Skills: Appointment Setting, Inside Sales, Cold Calling, Objection Handling, Rapport Building
Vancouver, British Columbia, Canada · On-site
$18/hr–$18/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Customer Service, Inventory Management, Merchandising, Attention To Detail, Collaboration
Vancouver, British Columbia, Canada · Remote OK
$80k–$95k/yr
Job Title: Consultant, Modern Productivity Job Location: Remote: Alberta or British ColumbiaCompany ProfileIX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs.…
Skills: Microsoft 365, SharePoint, OneDrive, Microsoft Teams, Power Platform
Burnaby, British Columbia, Canada · On-site
At TTI, people come for the opportunity and stay for the culture! Job Description: Customer Service Representative Techtronic Industries Inc. | Milwaukee® Full-Time | Permanent | 3A Burbidge St #106, Coquitlam, BC V3K 7B…
Skills: Business Communication, Conflict Resolution, Computer Skills, Attention To Detail, Organization
Vancouver, British Columbia, Canada · Remote OK
$87k–$108k/yr
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected…
Skills: Cardiac Mapping, Electrophysiology, Clinical Support, Technical Troubleshooting, Product Demonstrations
Vancouver, British Columbia, Canada · On-site
$22/hr–$28/hr
Work Location: Vancouver, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to …
Skills: Financial Transaction Processing, Customer Service, Banking Solutions, MS Office, Time Management
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Lead a global workforce management team to optimize forecasting, capacity modelling, and real-time support for healthcare operations. Architect strategic frameworks and deploy AI-driven optimization solutions to improve frontline support delivery.
Requires a Bachelor's degree and at least 5 years of leadership experience in workforce management or capacity planning within large-scale contact centers. Expert-level proficiency in NICE IEX and advanced operational analytics is essential.
We are THE Tech Company to Watch in the healthcare industry.
As part of the TELUS Health family, the Workforce Management (WFM) team operates as a global Centre of Excellence, providing the analytical engine that optimizes workforce practices across our Payvider and Frontline Care portfolios. Reporting directly to the Payvider Director for Contact Centre Operations, you'll lead a geographically distributed team (primarily in Central America and India) that governs strategic forecasting, capacity modelling, and real-time support optimization for our Canadian Pharmacy, Collaborative Health (EMR), and Health Benefits Management operations.
In this highly visible role, you'll architect the strategic framework that aligns international analyst resources with multi-skill interval scheduling and real-time demands transforming workforce practices from reactive tools into proactive, AI-driven optimization solutions that enable our frontline teams to deliver best-in-class support to healthcare providers across Canada.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition. For more information about TELUS, please visit telus.com.
Offices: 555 Robson Street, Vancouver, BC V6B 3K9, CA
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