Customer Service & Support Jobs in Vancouver, Canada (Now Hiring) — 1,803 open — Page 13

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have:

Do you have a passion for driving solutions through developing strong relationships?

 

As an Adobe Solution Specialist, you will play a critical role in enabling SMB and Commercial organizations to get the most out of their Adobe investments. You’ll serve as a trusted advisor to enterprise customers, providing expert guidance on Adobe licensing models, renewals, purchasing options, and long-term digital transformation strategies.

You’ll work cross-functionally with internal sales, technical, and procurement teams, as well as externally with key stakeholders, procurement leaders, and digital strategy executives. As well as manage local vendor partnerships to ensure successful execution of solutions. This is a high-impact role ideal for someone who thrives in a fast-paced, enterprise-focused environment.

 

This role is hybrid with the expectation of working in your local office once a week.

 

What you’ll do:

• Act as the primary Adobe VIP Marketplace solution expert for high-value commercial and smb accounts, guiding customers through custom licensing solutions.
• Deliver exceptional customer experiences through proactive account management, timely support, and white-glove service.
• Manage full sales cycles—including renewals, true-ups, and licensing transitions—while developing customer proposals and pricing comparisons.
• Collaborate cross-functionally with internal teams (sales, legal, finance, pre-sales, customer success) and Adobe representatives to ensure seamless execution.
• Engage in strategic, executive-level conversations across IT, Procurement, Legal, and Marketing to align Adobe solutions with business outcomes.
• Identify and drive upsell, cross-sell, and net-new licensing opportunities within existing and prospective enterprise accounts.
• Support regional sales teams by delivering Adobe-focused training, co-selling strategies, and participating in customer events.
• Represent Softchoice and Adobe as the subject matter expert and contribute to internal enablement efforts through training and content delivery.

 

What you’ll bring to the table:

• Customer-First Mindset: You excel in delivering exceptional experiences to global enterprise clients and are skilled in anticipating and solving customer needs.
• Sales Acumen: You are confident in driving value-based licensing conversations that result in long-term customer success and revenue growth.
• Exceptional Communication & Mediation Skills: Proven ability to deliver clear, compelling presentations in customer-facing settings, with excellent verbal and written communication skills. Confident and poised in executive-level meetings, able to tailor messaging to diverse audiences and build credibility with senior stakeholders across business and technical functions.
• Adobe Licensing Knowledge: Experience with Adobe licensing programs (VIP, ETLA, VIP Marketplace, etc.) is highly desirable.
• Collaboration Skills: You thrive in a team-oriented environment and know how to bring together resources across departments to close complex deals.
• Ability to Navigate Ambiguity: Demonstrate skills in managing complex customer scenarios with limited information or evolving requirements. Able to remain composed, solution-oriented, and consultative when customer needs are unclear or shifting. Proactively asks the right questions, adapts quickly to change, and guides customers toward clarity and confidence in decision-making.
• The ability to be self-managed and motivated.
• 4+ years of relevant industry experience with 3+ years in either sales or marketing capacity.
• Must have work experience in IT industry.
• Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong knowledge of Salesforce Quoting (SFDC).
• Post-Secondary Degree or equivalent, preferred.

 

Ability to travel for vendor events as necessary

 

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $62,000 to $77,000 annually + 20% as target incentives. 
  

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. 

  

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: 

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program 
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance 
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave 
• Additional Perks: Employee Discount Program 

Not sure if you qualify? Think about applying anyway:

 

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

 

Why You’ll Love Working Here:

 

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

 

Inclusion & Equal opportunity employment:

 

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

 

Require accommodation? We are ready to help:

 

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected]. We are committed to working with you to best meet your needs.

 

Our commitment to your experience:

 

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

 

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

 

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

 

Job Requisition ID: 7546 

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