Vancouver, British Columbia, Canada · Hybrid
$94k–$129k/yr
We are hiring an Intermediate/Senior Customer Success Manager to join our team at Spare! As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit…
Skills: Customer success, SaaS, B2B, B2G, Account management
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The Customer Success Manager will build trusted relationships with government and transit partners to drive platform adoption, value realization, and long-term growth. They will also manage account health, identify expansion opportunities, and implement remediation strategies for at-risk accounts.
Candidates must have at least 5 years of experience in Customer Success within a SaaS environment, ideally managing complex B2B or B2G accounts. The role requires the ability to travel within Canada and the USA up to 30% of the time and the ability to work locally in Vancouver for the initial onboarding period.
As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators — and turning those relationships into long-term growth. This is a role for someone who sees every customer engagement as an opportunity: to expand adoption, unlock new value, and create the conditions for customers to invest more deeply in what Spare makes possible. You'll be the person who knows your accounts inside and out, drives outcomes that matter, and partners closely with Sales and internal teams to make sure success today becomes expansion tomorrow.
Develop and maintain a confident command of Spare's full product suite, staying current on new functionality, roadmap direction, and how products interrelate across the platform
Translate platform capabilities into operational outcomes that resonate with government transit organizations, connecting features to their metrics of success, desired outcomes and compliance requirements that drive their decisions
Help customers move beyond minimum viable usage by clearly articulating the value of deeper and broader platform adoption
Represent Spare's product direction accurately and confidently in customer conversations, including with skeptical or change-resistant stakeholders
Invest in understanding how your customers' organizations work, how they operate, who holds influence, what external pressures they face, and what success looks like at both the operational and political level
Research and track each customer's broader operating environment and factor these into account strategy
Document stakeholder maps, account plans, and current platform usage across critical operational areas and workflows
Surface structured product feedback to internal teams that reflects real customer operational constraints and priorities
Guide customers through structured success plans aligned to shared objectives and realistic milestones given agency operating constraints
Deliver Spare Partner Reviews (SPRs) with functional leaders that connect usage data to measurable business and service outcomes
Identify expansion signals within day-to-day engagement, workflow gaps, service expansions, new grant funding, staffing changes and collaborate with Account Managers to translate those signals into pipeline
Build trusted internal champions within customer organizations who understand the value of the platform and can advocate for continued and expanded usage and investment
Synthesize platform usage data, stakeholder sentiment, and account context to identify and prioritize at-risk accounts early
Diagnose adoption and value gaps and implement targeted remediation strategies before risk escalates
Escalate churn or contraction risk to leadership with clear documentation of root cause, contributing factors, and recommended response
Reinforce Spare's competitive differentiation and platform value during renewal cycles and when competitive pressure arises
Maintain accurate and current data across CRM and customer-facing tools to support shared visibility and reliable reporting
Partner closely with Account Managers as a co-owner of account health, expansion strategy, and renewal outcomes
Adhere to cross-functional processes and handoff standards across Implementation, Support, and Product to deliver a consistent customer experience
Mandatory travel within Canada and the USA for onsite visits (up to 30%)
Must be OK with travel on short notice; ideally should live within 1.5 hours of an international airport
Must be locally in Vancouver and able to onboard in person and transition towards a remote role post onboarding period.
Minimum of 5 years of experience in Customer Success in SaaS
Experience managing multiple B2B andor B2G customers, ideally in complex or multi-product environments
Demonstrated ability to build trusted advisor relationships with customers at multiple organizational levels
Experience working at a fast-paced startup or scale-up
Strong ability to synthesize account context — usage data, stakeholder dynamics, external pressures — into clear strategy and action
Excellent communication skills across audiences with varying technical fluency
Resourceful and comfortable reprioritizing in dynamic, fast-moving environments
Availability and eligibility to travel within Canada and the USA
Previous experience or a keen interest in transit or mobility
Experience working B2G, with government or public sector customers
Background in change management or project management
Familiarity with procurement cycles, grant funding structures, or public sector operations
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.
Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!
Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.
Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city — go out for a meal or hit up a karaoke spot!
Health insurance: We offer a competitive & comprehensive benefits package.
Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
Paid time off: , We offer flexible PTO, unlimited sick days and have company-wide shut-down days to help you rest and recharge.
Spare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation — by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.
With Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.
At Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!
At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.
🗝️ Take Ownership · ⛰️ Growth Mindset · 🚨 Execute with Urgency · 🚌 Drive Results · 💩 No Assholes · 🤩 Customer-Obsession
Modern transit operations that help cities run better every day
Spare is the AI-native city operations platform that helps government and transit agencies deliver more reliable, efficient, and community-focused services. Built on a highly configurable foundation, Spare brings together Paratransit, Microtransit, Fixed Route operations, and Enterprise Asset Management (EAM) in one flexible platform, so agencies can run essential services with greater accuracy and confidence. We specialize in providing agencies with a fully integrated technology ecosystem to: - Modernize ADA paratransit with streamlined eligibility, booking, dispatch, and payments - Deliver flexible microtransit services that extend and complement fixed-route networks - Support fixed-route planning and operations with performance monitoring and decision-ready tools - Manage vehicles, facilities, and equipment through integrated Enterprise Asset Management (EAM) - Turn operational and asset data into actionable insights through built-in analytics and real-time decision support - Run smarter, more connected operations with optimization tools and open integrations across systems With Spare, agencies move beyond disconnected systems to bring service delivery, asset management, and performance data together in a single, adaptable platform that evolves as community needs change. Spare has powered more than 30 million rides worldwide, supporting 250+ transit agencies and municipalities. Agencies including LA Metro, DART, PSTA, MBTA, AC Transit/BART, CapMetro, Milton Transit, Translink, and Winnipeg Transit rely on Spare to modernize operations, extend the impact of limited budgets, and maintain reliable, safe service. By helping agencies manage services, assets, and data with confidence, Spare is reshaping the future of public transportation — enabling long-term operational resilience while protecting the access communities depend on.
Offices: 815 W Hastings St, Suite 810, Vancouver, British Columbia V6C 1B4, CA
Modern transit operations that help cities run better every day
Spare is the AI-native city operations platform that helps government and transit agencies deliver more reliable, efficient, and community-focused services. Built on a highly configurable foundation, Spare brings together Paratransit, Microtransit, Fixed Route operations, and Enterprise Asset Management (EAM) in one flexible platform, so agencies can run essential services with greater accuracy and confidence. We specialize in providing agencies with a fully integrated technology ecosystem to: - Modernize ADA paratransit with streamlined eligibility, booking, dispatch, and payments - Deliver flexible microtransit services that extend and complement fixed-route networks - Support fixed-route planning and operations with performance monitoring and decision-ready tools - Manage vehicles, facilities, and equipment through integrated Enterprise Asset Management (EAM) - Turn operational and asset data into actionable insights through built-in analytics and real-time decision support - Run smarter, more connected operations with optimization tools and open integrations across systems With Spare, agencies move beyond disconnected systems to bring service delivery, asset management, and performance data together in a single, adaptable platform that evolves as community needs change. Spare has powered more than 30 million rides worldwide, supporting 250+ transit agencies and municipalities. Agencies including LA Metro, DART, PSTA, MBTA, AC Transit/BART, CapMetro, Milton Transit, Translink, and Winnipeg Transit rely on Spare to modernize operations, extend the impact of limited budgets, and maintain reliable, safe service. By helping agencies manage services, assets, and data with confidence, Spare is reshaping the future of public transportation — enabling long-term operational resilience while protecting the access communities depend on.
Offices: 815 W Hastings St, Suite 810, Vancouver, British Columbia V6C 1B4, CA
