Customer Service & Support Jobs in Troy, MI (Now Hiring) — 451 open — Page 13

Description

Hybrid role split across the Tech Shop and Shipping departments. Approximately three days per week are devoted to inspecting, testing, and performing quality control on returned and used audio equipment to approve it for resale, including minor repairs as needed. Approximately two days per week support core warehouse functions — receiving, fulfillment, and inventory accuracy — with additional coverage as needed. Ability to set up a wide variety of audio equipment and systems is necessary. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Testing & Quality Control (primary, ~3 days/week)

• Test incoming customer return authorizations with defect or damage indicated to facilitate vendor repair or replacement on stock cases
• Identify inventory for fast tracking; clean and prepare inventory for photography
• Test incoming used inventory as needed to identify functional issues
• Pass or fail and communicate used inventory issues via NetSuite to Used Purchasing Manager
• Perform quality control of serviced used and vintage items
• Record and communicate restocking fee recommendations to Customer Service team where applicable
• Perform minor repairs for items and case items as needed
• Perform voltage conversion for outgoing international shipments
• Align, adjust, and calibrate equipment according to specifications; calibrate testing instruments
• Maintain NetSuite records of inventory, repairs, calibrations, and tests
• Research and source parts needed to complete equipment repairs as needed 

Shipping & Receiving (~2 days/week, plus coverage as needed)

• Contribute to fulfillment activities including verification of outgoing orders, picking, packing, and shipping
• Contribute to receiving activities including verification of incoming purchase orders, verification and testing of customer returns, customer service/stock case shipments, and transfer orders
• Maintain inventory organization and accuracy including following operational procedures for order discrepancies, tagging inventory, conducting regular sample counts, and periodic physical inventories
• Follow department safety procedures and compliance including but not limited to operating Crown WAV Order Picker within safety guidelines
• Follow procedures and guidelines for international and hazardous material shipping compliance
• Contribute to facility maintenance and cleanliness as needed

Requirements

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Familiarity with all recording equipment and signal flow (microphones, pres, EQs, DAWs, etc.)
• Familiarity with operating classic 1970s transistor based designs along with IC and tube units
• Familiarity with computer (PC and Mac) and typing skills
• Knowledge of Inventory, Database, Order processing, and Internet software.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to fumes or airborne particles and risk of electrical shock. The employee is occasionally exposed to high, precarious places and outside weather conditions. The noise level in the work environment is usually moderate to loud. 

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. 

Job Type: Full-time

Hourly: $17 - $19 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• High School Diploma

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Experience:

• See Qualifications

Work Location: In person