San José, Costa Rica · On-site
The Transfer Agent is responsible for making outbound dials, verifying the correct consumer and efficiently transferring the right party to the destination agent. RESPONSIBILITIES Identifies consumer Identity and transfe…
Skills: Outbound Calling, Data Entry, Microsoft Office, Customer Service, Problem Solving
Roanoke, Virginia, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. What do you desire in your career? Financial stability? Opportunity for career advancement? Helping others achieve their finan…
Skills: Professional Communication, Outbound Calling, Financial Problem Solving, Drive, Customer Experience
Troy, Michigan, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. The Legal Assistant II provides general support and office assistance to the Company's attorneys and legal group. This positio…
Skills: Legal Drafting, Case Management, Regulatory Compliance, FDCPA Knowledge, FCRA Knowledge
Lisbon, Portugal · On-site
O objectivo desta função passa por gerir um portfolio NPL – Unsecured – com maior foco na cobrança dos valores judiciais com o objectivo de concluir o plano de negócios / objectivos da empresa. Key Accountabilities & Res…
Skills: NPL Management, Legal Collection, Contract Review, Due Diligence, Legal Opinion
Lisbon, Portugal · On-site
JOB PURPOSE Realizar a interpretação de dados e a análise de clientes, tanto internos como externos, de forma a facilitar e otimizar a tomada de decisões de gestão e o desempenho da Empresa. KEY ACCOUNTABILITIES & RESPON…
Skills: Data Analysis, Strategic Planning, SQL, Excel, PowerPoint
Gurgaon, Haryana, India · Remote OK
Consultants are employed through an organization/ consulting firm and typically provided as part of a flat rate project. The Consulting firm/organization will agree to written terms of engagement defined in a Master Serv…
Skills: Project Management, Deliverable Management, Client Engagement
Troy, Michigan, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. The Group Manager, Operations leads the day-to-day performance and strategic execution of a Consumer Support Services team res…
Skills: People Management, Consumer Support Services, Dispute Resolution, Quality Assurance, Performance Management
Troy, Michigan, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. The File Clerk is responsible for supporting the Legal and Operations teams during daily operations. This includes the opening…
Skills: Document Scanning, Indexing, Mailing, MS Office, Excel
Worthing, England, United Kingdom · Hybrid
$25k/yr
Administrator Benefits Salary: from £24,999A performance related quarterly bonus you could earn around an additional £100 - £200 plus a month!Hybrid working: once competent, the working pattern is then 3 days onsite and …
Skills: Administration, Customer Service, Attention To Detail, Correspondence Management, Litigation Documentation
Glasgow, Scotland, United Kingdom · Hybrid
$26k–$28k/yr
Call Centre Agent, Glasgow - Starting 27th July 2026! Salary: Starting from £26,436.80 and progressing to £27,528.22 (based on experience and a 40 hrs contract)Bonus: Fantastic monthly bonus where you could earn around a…
Skills: Customer Service, Inbound Calls, Outbound Calls, Empathy, Resilience
Tampa, Florida, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. The Staff Counsel I manages and resolves the company’s collection litigation matters. This role supports corporate compliance …
Skills: Collection Litigation, Corporate Compliance, Legal Advocacy, Discovery, Negotiation
St. Cloud, Minnesota, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. The Legal Specialist is responsible for assisting internal and external clients in managing daily operations. This includes va…
Skills: Microsoft Office, Communication Skills, Data Entry, Attention To Detail, Notarization
Phoenix, Arizona, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. Responsible for supporting Legal and Operations teams during daily operations. This position will collaborate with a team of a…
Skills: Microsoft Word, Microsoft Outlook, Microsoft Excel, Adobe Acrobat, Legal Filing
Louisville, Kentucky, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. The Staff Counsel I manages and resolves the company’s collection litigation matters. This role supports corporate compliance …
Skills: Collection Litigation, Corporate Compliance, Legal Advocacy, Discovery, Negotiation
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The Transfer Agent is responsible for making outbound calls to verify consumer identities. Once verified, they efficiently transfer the correct party to the appropriate destination agent.
Candidates must have a high school diploma and at least one year of general office experience. Proficiency in English and Spanish is required for the Costa Rica location, along with basic Microsoft Office skills.
The Transfer Agent is responsible for making outbound dials, verifying the correct consumer and efficiently transferring the right party to the destination agent.
Identifies consumer Identity and transfers them to the correct destination agent though outbound calling. 95%
Perform other duties, as assigned. 5%
EDUCATION: High School Diploma
EXPERIENCE: 1+ year general office experience with exposure to standard business processes
EDUCATION: Associate's
EXPERIENCE: 1+ year in customer service field directly working with customers to resolve their issues
Effective problem solving; time management/organizational skills; customer service skills; conflict management skills;
Ability to communicate assertively and work by objectives
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or any other status protected under applicable law. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at [email protected].
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery. MCM is the market leader in portfolio purchasing and recovery in the United States. We lead the industry with consumer-centric practices that drive results. In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment. With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India. OUR MISSION - Creating pathways to economic freedom OUR VISION - We help make credit accessible by partnering with consumers to restore their financial health OUR VALUES - We care: We put people first and engage with honesty, empathy, and respect We find a better way: We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results We are inclusive and collaborative: We embrace our differences and work together to ensure every individual can thrive
Offices: 350 Camino de la Reina, 100, San Diego, California 92108, US · 4405 E Cotton Center Blvd, 130, Phoenix, Arizona 85040, US · 320 E Big Beaver Rd, Troy, Michigan 48083, US · 111 Franklin Rd SE, 400, Roanoke, Virginia 24011, US · 16 McLeland Rd, 101, St Cloud, Minnesota 56303, US
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery. MCM is the market leader in portfolio purchasing and recovery in the United States. We lead the industry with consumer-centric practices that drive results. In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment. With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India. OUR MISSION - Creating pathways to economic freedom OUR VISION - We help make credit accessible by partnering with consumers to restore their financial health OUR VALUES - We care: We put people first and engage with honesty, empathy, and respect We find a better way: We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results We are inclusive and collaborative: We embrace our differences and work together to ensure every individual can thrive
Offices: 350 Camino de la Reina, 100, San Diego, California 92108, US · 4405 E Cotton Center Blvd, 130, Phoenix, Arizona 85040, US · 320 E Big Beaver Rd, Troy, Michigan 48083, US · 111 Franklin Rd SE, 400, Roanoke, Virginia 24011, US · 16 McLeland Rd, 101, St Cloud, Minnesota 56303, US
