Toronto, Ontario, Canada · Hybrid
$104k–$143k/yr
Job Advertisement WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges a…
Skills: Incident Management, Problem Management, Change Management, Root Cause Analysis, ITIL
Toronto, Ontario, Canada · Hybrid
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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the futu…
Skills: Windows OS, Linux OS, PowerShell, Scripting, Infrastructure Engineering
Toronto, Ontario, Canada · On-site
Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as …
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Toronto, Ontario, Canada · On-site
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Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale …
Skills: Hospitality, Customer Service, Interpersonal Communication, Situational Awareness, Attention To Detail
Toronto, Ontario, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
At TTI, people come for the opportunity and stay for the culture! Job Description: Bilingual Customer Experience Representative Techtronic Industries Inc. | Milwaukee® Full-Time | Permanent | 3381 Steeles Ave E, North Yo…
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Scarborough, Ontario, Canada · Hybrid
$53k–$74k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. …
Skills: Incident Management, Change Management, z/OS Infrastructure Monitoring, Batch Processing, Network Monitoring
Scarborough, Ontario, Canada · Hybrid
$53k–$74k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. …
Skills: Batch Operations, Incident Management, Change Management, Mainframe, Distributed Systems
Toronto, Ontario, Canada · On-site
At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you…
Skills: Visual Merchandising, Customer Service, Team Leadership, Task Management, Communication
Toronto, Ontario, Canada · On-site
Requisition ID: 266133 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Branch Manager, you will assume responsibility for the overall success of …
Skills: People Management, Personal Banking, Small Business Banking, Sales Management, Relationship Building
Toronto, Ontario, Canada · Hybrid
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Skills: Client Onboarding, Problem Resolution, Customer Service, Transaction Processing, Data Input
Toronto, Ontario, Canada · On-site
$20/hr–$23/hr
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Toronto, Ontario, Canada · On-site
Requisition ID: 265908 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of ou…
Skills: Customer Service, Relationship Management, Sales, Digital Banking, Transaction Processing
Toronto, Ontario, Canada · On-site
$17/hr–$25/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Patient Greeting, Data Entry, Third Party Adjudication, Prescription Dispensing, Inventory Control
Toronto, Ontario, Canada · On-site
$17/hr–$23/hr
Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. At MediSystem Pharmacy, you can use your skills to do meaningful …
Skills: Customer Service, Interpersonal Communication, Problem Solving, Administrative Tasks, System Troubleshooting
Toronto, Ontario, Canada · On-site
Freelance Makeup Artist Location: Toronto, Ontario Regions Reports to: Retail Excellence Lead Contract: Temporary from July 2026-2027 Your role @ Chanel: The Freelance Makeup Artist is responsible for providing CHANEL cl…
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Toronto, Ontario, Canada · On-site
$24/hr–$28/hr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Communication, Problem Solving, Attention To Detail, Multitasking, Computer Literacy
Toronto, Ontario, Canada · On-site
$45/hr–$50/hr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Swedish Massage, Deep Tissue Massage, Client Consultation, Anatomy Knowledge, Physiology Knowledge
Toronto, Ontario, Canada · On-site
$17/hr–$24/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Order Fulfillment, Inventory Management, Quality Control, Shipping And Receiving, POS Systems
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Lead the resolution of critical operational incidents and manage the end-to-end Problem and Change Management processes for PaaS operations. Coordinate with internal teams and external vendors to ensure high-quality service delivery and continuous operational improvement.
Requires 3-5+ years of experience with mission-critical services and ITIL certification or equivalent practical experience. Candidates must possess strong analytical skills and the ability to collaborate effectively with multicultural global teams.
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values – caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
The Senior/Lead Operational Excellence Specialist plays a pivotal role in ensuring high-quality, reliable, and consistent operational service delivery across SimCorp’s PaaS operations. The role is incident-driven, requiring direct leadership during critical and high-impact incidents, ensuring timely resolution while minimizing client impact
In addition to Incident Management, the role encompasses Problem Management, leading root cause analysis, preventive measures, and continuous improvement initiatives, and Change Management, including both reactive changes and planned changes across hosted environments, ensuring proper governance, risk mitigation, and minimal service disruption
Serve as the single point of escalation for operational incidents, coordinating resources, running incident bridges, and providing timely communication to stakeholders.
Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service resilience.
Plan, review, and implement Change Management activities across hosted environments, ensuring all changes are aligned with governance policies and client expectations.
Collaborate closely with internal teams, global peers, and external vendors/hosting partners to maintain operational performance, address issues, and promote best practices.
Regularly share knowledge, and contribute to the evolution of operational processes to drive continuous improvement across global operations
This role demands an analytical, decisive, and motivated professional, capable of balancing direct operational execution with strategic oversight, ensuring that clients experience reliable, predictable, and high-quality service at all times
Key Responsibilities
Incident Management: Lead resolution of critical incidents, orchestrate resources, manage communications, and escalate when necessary.
Problem Management: Identify trends, drive root cause resolution, and share lessons learned to prevent recurrence.
Change Management: Plan and implement changes across hosted environments, ensuring risk is mitigated and service disruption minimized.
Vendor & Partner Coordination: Manage hosting partners and vendors to meet service commitments and escalate urgent issues.
Continuous Improvement: Promote best practices, contribute to training, and enhance operational excellence across the organization.
3–5+ years of operational experience with mission-critical services.
ITIL certification or equivalent practical experience in Incident, Problem, and Change Management.
Demonstrated analytical, planning, and decision-making skills
Proactive, accountable, and collaborative mindset.
Clear and effective written and verbal communication with multicultural teams
Familiarity with agile methodologies and global team collaboration.
For Toronto only: The salary range for this position is $104,240 to 143,330 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA.
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.
Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at [email protected].
This position is for an existing vacancy.
Our hiring process uses AI‑enabled tools to support the screening and assessment of applications. All applicants are still reviewed by a skilled recruitment team. AI does not make hiring decisions. Human reviewers, who are trained to understand the limitations, potential risks, and possible biases associated with AI tools, evaluate all applications and AI‑assisted results before any decision is made.
If you have questions about how your information is processed in detail, feel free to contact us.
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Industry-leading, integrated investment management solutions.
SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, we are a truly global technology leader who empowers 40 of the world’s top 100 financial companies through our integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Boerse Group. For more information, see www.simcorp.com.
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