Customer Service & Support Jobs in Sydney, Australia (Now Hiring) — 1,474 open — Page 65

About EVT: QT Sydney is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers. 

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged. 

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you. 

 
Skills & Experience

• A Diploma in Beauty Therapy and/or Certificate IV in Massage, with hands-on experience in spa treatments — especially within a hotel or resort setting.
• Skilled in delivering both facial and body treatments, with the ability to personalise each experience to suit guest needs.
• Impeccable grooming, attention to detail, and time management skills that ensure every treatment runs smoothly.
• A strong understanding of spa culture and the wellness industry, with a calm, professional approach under pressure.
• Proven customer service and retail sales skills, with a passion for creating memorable guest experiences.
• Flexibility to support other areas of the resort when needed, and a commitment to meeting performance expectations through training and clear KPIs.

Key Responsibilities  

• Deliver spa services in an efficient and pleasant manner according to Spa protocols
• Be familiar with all services offered at the Spa and know the costs and procedures to be able to upsell and rebook all your guests.
• Be knowledgeable of all product ranges offered in the Spa and the cost use of all retail items offered.
• Perform all opening and closing duties in the Spa as requested
• Perform all Spa Reception duties including reservations, cashiering, answering telephone and other general enquiries
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and maintenance to Spa Manager/Supervisor. 
• Always be aware of guests in Spa and anticipate their needs 
• Assist in keeping the Spa clean and tidy at all times; including treatment rooms, change rooms, wet areas, reception and back of house areas.Perks from Day One

Perks from day one

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

 
Apply Now

Join QT Sydney and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.