Sydney, New South Wales, Australia · Hybrid
Brighter Together Our mission is the make sustainability affordable and accessible for everyone. By offering financial solutions to homeowners, we’re making renewable energy and home improvements more accessible to the e…
Skills: Dispute Resolution, Complaints Handling, Regulatory Compliance, AFCA Submissions, Customer Advocacy
Sydney, New South Wales, Australia · On-site
Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. For more than 170 years, we’ve supported people and comm…
Skills: Customer Service, Case Assessment, Care Planning, Relationship Building, My Aged Care Navigation
Sydney, New South Wales, Australia · On-site
Transform lives, every single day Are you a caring, organised professional who wants to empower older Australians to live well and independently? At Anglicare, we’re looking for a Care Partner to join our supportive team…
Skills: Case Management, Care Planning, Needs Assessment, Budgeting, Customer Service
Sydney, New South Wales, Australia · Hybrid
SafetyCulture Care is the insurance arm of SafetyCulture — one of Australia's most recognised tech companies, trusted by 85,000+ organisations worldwide. We're not a traditional insurer. We're building something differen…
Skills: Commercial Property Claims, Liability Insurance, Industrial Special Risks (ISR), Claims Portfolio Management, Coverage Assessment
Sydney, New South Wales, Australia · Hybrid
Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. Our players and teams are successful, inspiring and reflect the values and aspirations of the co…
Skills: Level 1 Technical Support, Incident Management, Microsoft 365 Suite, Windows 11, Apple OS
Sydney, New South Wales, Australia · On-site
At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Join Sephora and lead the team as Assistant Sto…
Skills: Retail Management, Team Leadership, KPI Monitoring, Client Experience, Operational Decision Making
Sydney, New South Wales, Australia · On-site
At ING, we’re here to make banking simple, seamless and empowering—so our customers can focus on what matters most. We believe financial wellbeing is fundamental to that mission, which is why our Financial Health team pl…
Skills: Hardship Management, Collections, Regulatory Compliance, Process Re-engineering, Stakeholder Engagement
Sydney, New South Wales, Australia · On-site
Working hours: (Monday to Friday 14:00 - 17:30) Employment Type: Part Time Rate of pay: $25.86 Role Location: HMAS Waterhen In this front-line role, you’ll be the welcoming face of the gym — ensuring a safe, professional…
Skills: Customer Service, Fitness Inductions, Facility Maintenance, Safety Compliance, Hygiene Procedures
Sydney, New South Wales, Australia · Remote OK
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative cha…
Skills: Technical Troubleshooting, Engineering Leadership, Root Cause Analysis, Log Analysis, Observability
Sydney, New South Wales, Australia · On-site
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It …
Skills: Medium Rigid Licence, Multi-drop Driving, Customer Service, Loading And Unloading, WHS Compliance
Sydney, New South Wales, Australia · On-site
Design Your Future at PVH Sales Consultant Why PVH? Clothing AllowanceGenerous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen)Recruitment Referral BonusAccess to Employee Assistance programCo…
Skills: Communication Skills, Multi-tasking, Personal Presentation, Customer Service, Sales
Sydney, New South Wales, Australia · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Consultative Selling, Account Planning, Strategic Partnerships, Negotiation, RFP Development
Sydney, New South Wales, Australia · On-site
Company Description ALDI. Good Different. With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Austral…
Skills: Leadership, Store Management, Customer Service, Team Supervision, Training And Onboarding
Sydney, New South Wales, Australia · On-site
$97k–$103k/yr
Company Description ALDI. Good Different. With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Austral…
Skills: Team Leadership, Retail Operations, Inventory Management, Staff Training, Coaching
Sydney, New South Wales, Australia · On-site
The Opportunity Play a key role in delivering a high-performing workplace environment in our Sydney office. At WSP, our Workplace team is responsible for creating safe, functional and high-quality office environments tha…
Skills: Front-of-house Management, Facilities Coordination, Procurement, Office Operations, Customer Service
Sydney, New South Wales, Australia · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Microsoft 365, Azure AD, Exchange Online, SharePoint Online, Microsoft Teams
Sydney, New South Wales, Australia · On-site
Computer Systems Officer Level 3Temporary Full-Time up to 30 June 2027 Sydney Olympic Park About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, …
Skills: Technical Support, Software Configuration, User Acceptance Testing, Change Control Processes, System Monitoring
Sydney, New South Wales, Australia · Hybrid
Sydney (preferred) OR Brisbane 12-month contract or secondment in a critical data platform teamWork across enterprise data, cloud and service delivery environmentsBuild capability with partners utilising your technical b…
Skills: Service Delivery, Platform Support, Data Pipelines, Data Warehousing, Incident Management
Newcastle, New South Wales, Australia · Hybrid
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies a…
Skills: Team Leadership, Underwriting, Customer Service, Coaching and Development, Resource Planning
Sydney, New South Wales, Australia · On-site
What will it be like to join the Team at West Hotel? Hilton is the leading global hospitality company, committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves wi…
Skills: Customer Service, Interpersonal Communication, Time Management, Cash Handling, Electronic Ordering Systems
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage complex customer complaints end-to-end, ensuring fair resolutions in line with regulatory standards. Represent the company in external dispute forums like AFCA and identify systemic root causes to improve business processes.
Requires 2-3 years of experience in complaints handling within regulated industries like financial services or energy. Must be proficient in relevant Australian regulations (RG 271, ASIC Act) and comfortable using AI tools for productivity.
Our mission is the make sustainability affordable and accessible for everyone.
By offering financial solutions to homeowners, we’re making renewable energy and home improvements more accessible to the everyday Aussie.
Between Nov 2016 and Feb 2022, Brighte has facilitated the installation of solar systems for over 110,000 households. Currently we have 1700 GWh generated by our customers each year which is saving 1 million + metric tons on C02 emissions per year!
Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!
We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).
When something goes wrong for a customer, it lands with us. We own complaints end-to-end — from first contact to final resolution — and we're held to high regulatory standards while we do it. We run lean: routine cases are triaged, templated and tracked wherever possible, so human attention goes to the complaints that are genuinely complex, high-risk or precedent-setting. As Brighte grows across more vendors, products and customers, the matters reaching this team are getting harder, more nuanced, and more important to get right — for the customer and for the business.
Be the customer's advocate when it matters most — and turn every complaint into a fairer outcome and a better business.
Own complaints end-to-end. Take real ownership of cases from first review to resolution fairly, efficiently, and in line with regulatory guidelines at every step. The customer should feel heard, and the outcome should be one you'd stand behind.
Handle the hard ones. Resolve complex, sensitive and high-stakes complaints across credit products and third-party vendors. Know when to escalate, and bring a recommended path, not just a problem.
Represent Brighte externally. Be our voice in External Dispute Resolution forums like AFCA - prepare sharp submissions, argue fair outcomes, and protect both the customer and Brighte's standing.
Fix the cause, not just the case. Spot the trends and root causes behind recurring complaints, then work to escalate and ultimately fix the system that's creating them. When the same complaint reaches you twice, change what's behind it rather than resolving it again.
Stay ahead of the rules. Keep current with regulatory change — RG 271, AFCA processes, the ASIC Act, Competition and Consumer Act and Privacy Act — and make sure our process meets the standard, and then some.
Work AI-first. We're serious about AI, and serious about doing it properly. You'll use AI fluently — auto-triage, sentiment analysis, drafting, summarising, surfacing trends — to move faster and catch what a human alone would miss. But fairness and judgement come first: you verify against the file and the regulation, you protect customer data, and you own every outcome. Used well, it lets a small team deliver like a big one. We want someone curious enough to push what's possible, and disciplined enough to do it safely.
You've probably been on a journey where:
You've spent minimum 2–3 years in customer relations, complaints handling or dispute resolution inside a regulated industry such as financial services, energy or insurance.
You've had some level of involvement in complaints through EDR forums like AFCA end-to-end: preparing submissions or representing the business, and landing fair outcomes.
You know the rulebook — RG 271, AFCA processes, the ASIC Act, Competition and Consumer Act and Privacy Act — and you apply it without losing sight of the human on the other end.
You're a natural customer advocate: you can hold a fair line, de-escalate a hard conversation, and leave people feeling respected even when the answer isn't the one they wanted.
You think in systems — you spot the pattern behind the case and you're driven to fix it, not just close it.
You use AI fluently and with discipline: curious about what the tools can do, fast with them, but you always check what they give you.
You communicate clearly, build trust across teams, and bring an analytical, problem-solving mindset to everything you touch.
Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.
Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!
If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.
We’re on a mission to make sustainable equipment affordable and accessible for everyone.
We’re on a mission to make sustainable equipment affordable and accessible for everyone. Our decarbonisation enablement platform helps Australians enjoy the benefits of solar energy and accelerate electrification. Founded in 2015, Brighte has helped over 180,000 households get solar sooner, partnering with over 2,900 SMEs nationally and processing over $2 billion in finance applications. Focusing on solar, batteries, electric vehicles, energy-efficient upgrades and home electrification, Brighte is bringing home the power of the sun and making the benefits of clean energy accessible and affordable to Australian families and businesses.
Offices: 1 Margaret St, Sydney, New South Wales 2000, AU
There are currently 1,290 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, The Estée Lauder Companies Inc., Accent Group Limited, Marriott International Hotels, Inc., Endeavour Group, among others. Browse the listings above to see every active employer.
Yes — 333 of the 1290 open customer service & support positions offer remote or hybrid work (31 remote, 302 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
