Toronto, Ontario, Canada · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Genesys Cloud, Contact Center Management, Project Leadership, CX Transformation, Omnichannel Technologies
Manila, Metro Manila, Philippines · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: SQL, Data Analysis, ETL, Data Engineering, Predictive Algorithms
Austin, Texas, United States · Remote OK
$105k–$160k/yr
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Amazon Connect, Contact flows, Amazon Lex, NLU, Contact center operations
Austin, Texas, United States · Remote Solely
$140k–$190k/yr
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Amazon Connect, Agentic AI, Generative AI, Solution Architecture, Large Language Models
Manila, Metro Manila, Philippines · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Google Agent Development Kit (ADK), Multi-Agent Systems (MAS), Python, TypeScript, Node.js
Manila, Metro Manila, Philippines · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Client Relationship Management, Issue Resolution, Escalation Management, Cross-selling, Up-selling
Hyderabad, Telangana, India · Remote OK
TTEC Digital seeks a Native / Desktop Engineer to join our team. This role is a full-time and fully remote opportunity! The work: We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI C…
Skills: Native Engineering, Desktop Engineering, AI Tools, LLMs, SLMs
Hyderabad, Telangana, India · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Automated QA, Conversational Analytics, Agentic Automation, LLMs, SLMs
Hyderabad, Telangana, India · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Design Systems, UX Engineering, AI Tools, LLMs, RAG
Hyderabad, Telangana, India · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Backend Development, AI/ML, Integrations, LLMs, SLMs
Hyderabad, Telangana, India · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Automated QA, Conversational Analytics, Agentic Automation, LLMs, SLMs
Hyderabad, Telangana, India · Remote OK
TTEC Digital seeks a Senior Frontend Engineer (React + Chrome Extension) to join our team. This role is a full-time and fully remote opportunity! The work: We’re an innovation group inside TTEC (NASDAQ: TTEC), building t…
Skills: React, Chrome Extension Development, Frontend Engineering, AI Integration, LLMs
Hyderabad, Telangana, India · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Solutions Architecture, Sales Engineering, CCaaS, AI Architecture, LLMs
Hyderabad, Telangana, India · Hybrid
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Site Reliability Engineering, Go, Python, Google Cloud Platform, Observability
Toronto, Ontario, Canada · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Cognigy, NICE CXone, JavaScript, Python, Java
London, England, United Kingdom · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Cognigy, NICE CXone, JavaScript, Python, Java
Austin, Texas, United States · Remote OK
$250k–$299k/yr
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Azure Solution Architecture, Data Modernization, AI Enablement, Microsoft Partnership Management, Go-To-Market Strategy
Hyderabad, Telangana, India · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: DevOps, AI Tools, Distributed Systems, LLMs, RAG
Toronto, Ontario, Canada · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Go, Python, TypeScript, Distributed Systems, LLMs
Toronto, Ontario, Canada · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Go, AI/ML Pipelines, Event-Driven Architecture, RAG, WebSockets
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The Executive Director will lead complex contact center projects and teams, acting as the primary project owner and customer-facing leader. They are responsible for driving end-to-end project success, managing budgets, and mentoring engineering and solution architecture teams.
Candidates must have at least 12 years of experience in contact center and UC environments, with 7 or more years specifically in Genesys project leadership. A bachelor's degree in computer science, IT, or engineering is preferred, along with expertise in cloud telephony platforms and executive-level communication.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As the Director Professional Services, Genesys, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects.
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
Offices: Austin, Texas 78701, US
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
Offices: Austin, Texas 78701, US
