Toronto, Ontario, Canada · Remote Solely
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: QA Leadership, SDET, Test Automation, CI/CD, AI Tools
Toronto, Ontario, Canada · Remote Solely
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: SDET, Go, Python, Automation, CI/CD
Toronto, Ontario, Canada · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Engineering Leadership, SaaS, AI Stack, LLMs, RAG
Toronto, Ontario, Canada · Remote OK
TTEC Digital seeks a Product Manager- Workspace to join our team. This role is a full-time and fully remote opportunity! We’re looking for a Product Manager who ships with enough craft and intent that the work stands apa…
Skills: B2B SaaS, Product Management, UX Design, AI Product Development, Contact Center Technology
Toronto, Ontario, Canada · Remote OK
TTEC Digital seeks a Product Manager- Services to join our team. This role is a full-time and fully remote opportunity! We’re looking for a Product Manager who ships with enough craft and intent that the work stands apar…
Skills: B2B SaaS Product Management, API Design, LLM Implementation, CCaaS, CRM Integration
Perímetro Urbano Barranquilla, Atlántico, Colombia · Hybrid
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Google ADK, Multi-Agent Systems, GCP, Python, TypeScript
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Google ADK, Multi-Agent Systems, Python, TypeScript, Node.js
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: UX/UI Design, Digital Brand Design, Figma, Webflow, HTML/CSS
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: B2B Marketing, Go-To-Market Strategy, Public Sector Marketing, Integrated Marketing Campaigns, KPI Monitoring
Hyderabad, Telangana, India · On-site
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Amazon Connect, AWS Cloud Services, Solution Architecture, Pre-sales, Proof of Concept
Toronto, Ontario, Canada · Remote OK
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Conversational Design, UX Writing, User-Centered Design, Natural Language AI, GenAI
Hyderabad, Telangana, India · Hybrid
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Python, SQL, Google Cloud Platform, Machine Learning, BigQuery ML
Hyderabad, Telangana, India · Hybrid
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Microsoft Dynamics 365, Power Platform, Canvas Apps, Model-driven Apps, Power Automate
Austin, Texas, United States · Remote OK
$160k–$175k/yr
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they…
Skills: Consultative Selling, Prospecting, Account Management, Microsoft D365, Microsoft Azure
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The QA/SDET Lead will define and execute the quality strategy for a high-velocity platform, focusing on automation-first engineering and rapid regression testing. This role involves leading a team while remaining hands-on with framework design, architecture, and solving complex technical challenges.
Candidates must have 8+ years of experience in QA/SDET with a proven track record of building test automation foundations from scratch. Strong expertise in CI/CD, high-load testing, and experience with event-driven systems or AI-native technologies is required.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and fully remote opportunity!
The work:
We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.
This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Who we hire — the DNA
Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama.
Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
You consider yourself exceptional — and you like winning. So do we.
No one will have everything in this description. We're looking for well-rounded, smart people who move fast.
\nWhat You Will Do:
The role:
What you'll own:
Master issue-isolator and root-cause debugger — you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done.
Fast regression discipline — parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve.
Experience testing event-driven systems, WebSocket flows, and browser extensions — ordering, race conditions, real-time state.
CI-native mindset — tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing.
Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
Offices: Austin, Texas 78701, US
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
Offices: Austin, Texas 78701, US
