St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · Remote OK
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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St. Louis, Missouri, United States · On-site
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Provide operational leadership for multiple retail stores at the airport to ensure exceptional customer service and financial performance. Oversee staffing, inventory management, visual merchandising, and compliance with safety and brand standards.
Requires a minimum of 6 years of retail operations experience, including 2 years in multi-unit leadership. A bachelor's degree in Business, Retail Management, or Marketing is preferred.
Grow With Us at St. Louis Lambert International Airport! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
The Retail Multi-Unit Manager provides operational leadership at St. Louis Lambert International Airport supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for customer service, staffing, operational readiness and financial performance by holding management accountable for results.
Salary Range: $70,000 -$84,000 plus annual bonus!
Responsibilities:
Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
Oversee planned maintenance and address repair needs promptly to maintain operational standards.
Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
Monitor and maintain retail equipment; schedule routine service and repairs as needed.
Drive adoption of new retail technologies to improve efficiency and customer experience.
Maintain working knowledge of brand standards, lease agreements, and landlord relations.
Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
Ensure compliance with all federal, state, and local safety and health standards.
Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Qualifications:
Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Familiarity with category management, retail space optimization, and seasonal merchandising strategies.
Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.
People Development: Builds positive work environments through coaching, mentoring, and leadership.
Customer Focus: Ensures superior service and brand compliance across all locations
Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
Schedule & Reporting
Reports directly to the Senior Director or Director of Operations.
Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
Weekend and holiday availability required based on business needs.
Opportunity, growth, and meaningful rewards! We offer:
*Benefits may vary by position so ask your recruiter for details.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further. For careers, text HMSHost to 97211 or visit us at careers.hmshost.com
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