Customer Service & Support Jobs in Sofia, Bulgaria (Now Hiring) — 373 open — Page 18

Responsible for managing the Euroland Outlets’ budgets and service opportunities, in addition to achieving optimal service levels related to quality, cost and customer satisfaction line with Euroland Policies & Procedures

Key Roles and Responsibilities

₋ Assist in the development of the Euroland Brands budgets and ensure all employees are working within the assigned budget by setting the required targets and responsibilities.

₋ Implement the Operation Department’s established policies and procedures and comply with Euroland stores other policies.

₋ Ensures that Euroland Outlets and their premises are maintained in line with the company’s brand identity, brand guidelines and policies and procedures.

₋ Set and ensure the achievement of the sales targets and take required action to improve sales performance.

₋ Measure and report sales and profit performance on a regular basis.

₋ Ensure all store orders are delivered on time and as per store needs.

₋ Ensure stores are maintained as per Euroland standards and Policies and Procedures.

₋ Ensure that store sell through rates of all Euroland SKUs meets Euroland set strategic plans and implement any corrective action for underperforming SKUs.

₋ Maintain and continuously improve levels of customer service, in order to ensure customer retention.

₋ Monitor adherence to health, safety and security standards, including environmental health, and any other legal requirements as needed within Euroland outlets.

₋ Monitor Euroland Outlets’ cost control procedures for labour, equipment maintenance, damages and returns.

₋ Initiate immediate corrective action, when necessary, in line with the set policies and procedures.

₋ Contribute to short and long-term planning for the department, including initiatives geared toward achieving operational excellence.

₋ Maintain awareness of market and competitor activities and recommend strategies for minimizing their impact.

₋ Make recommendations for the objectives of the brands and Euroland Outlet SOPs.

₋ Analyse strengths and weaknesses of each Euroland outlet and provide corrective action plans as deemed necessary.

₋ Ensure that graphics and visual merchandise standards are adhered to and are utilized across all stores reflecting the brand image.

₋ Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.

₋ Investigate, manage inputs and recommend action to be taken when there are weaknesses in internal controls, or compliance issues with set policies and procedures.

₋ Conduct annual employee performance appraisal of Euroland outlet employees.

₋ Prepare the annual manpower plan and coordinate with HR on all recruiting activities for Euroland Outlets.

₋ Ensure training needs of employees are identified and recommend relevant training initiatives that will assist in building a highly professional and knowledgeable workforce.

₋ Develop and submit regular and special reports to the Direct Manager that summarize profits and forecast sales activities and escalate critical issues to provide effective recommendations in meeting the key challenges.

₋ Bachelor Business Administration or related field.

₋ Master’s Degree in Business Administration would be an advantage

₋ Minimum of 5-10 years of experience in the same field.