Customer Service & Support Jobs in Shumen, Bulgaria (Now Hiring) — 5 open

Dutch-Speaking Customer Support Specialist

Location: Bulgaria

Overview of the Opportunity: Our international company is expanding its operations and seeking dedicated Dutch speakers to join our support team in Bulgaria. In this role, you will be the voice of our brand, ensuring international clients receive top-tier service. You do not need previous experience in this field, as we provide a fully paid, comprehensive training course to set you up for a successful career.

Your Tasks:

• Manage and resolve inbound customer inquiries via chat, email, and phone channels.
• Maintain an excellent and respectful tone of voice that aligns with corporate guidelines.
• Diagnose and analyze customer problems to offer quick, clear, and effective solutions.
• Keep accurate records of all customer interactions within the internal database system.
• Meet standard daily operational targets and support team goals.
• Work closely with global departments to resolve complex, escalated client situations.

Requirements:

• Fluent or native proficiency in Dutch (C1-C2 level), written and verbal.
• At least a B1 level of English to navigate internal systems and corporate training.
• A genuine desire to relocate and build a long-term professional future in Bulgaria.
• An independent worker who can quickly learn new computer programs and workflows.
• Ability to perform well in a dynamic, high-energy, and multicultural environment.
• Prerequisite: Valid EU citizenship or a valid legal work permit for Bulgaria is required.

What We Offer:

• Salary: A monthly gross base salary of 975 EUR to 1200 EUR.
• Complete paid training and continuous mentorship from senior team members.
• A highly social, lively, and global office environment.
• Great experience in corporate communication to build your future resume.
• Relocation Support: A complete assistance program is available to help you move to Bulgaria. Specific details regarding flights and housing will be discussed during your interview.