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Full-time
high school, bachelor degree
Posted 43d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for customers to coordinate technical service requests and support field service activities. Manage administrative tasks, maintain service records, and collaborate with internal teams to ensure efficient service delivery.
Requirements
Requires a high school diploma or bachelor's degree and previous experience in customer service or service coordination. Proficiency in English and experience with CRM or business systems like SAP is highly valued.
Full job description
Company Overview NACOS Marine delivers advanced navigation, automation, and control systems for vessels worldwide. Our integrated solutions help ship owners and operators improve safety, efficiency, and sustainability at sea. With proven reliability, innovative technology, and dedicated support, we enable smarter maritime operations. Let’s shape the future of maritime technology together.
Role Overview We are seeking a customer-focused Service Coordinator (m/f/d) to join our Service team and act as the primary point of contact for customers requiring technical support and service coordination. In this role, you will coordinate service requests, support the efficient execution of field service activities, and work closely with customers, service engineers, and internal teams to ensure a high level of customer satisfaction. This position combines customer service, administrative coordination, and technical support in a fast-paced international environment. Key Responsibilities
Act as the primary point of contact for customers, handling service inquiries, support requests, and complaints via phone, email, and other communication channels
Coordinate and support the resolution of customer issues by gathering relevant technical information and collaborating with service teams
Prepare and organize the information and documentation required for service engineers to diagnose and resolve technical issues
Escalate complex technical matters to the appropriate engineering or support teams when required
Coordinate administrative activities to ensure the smooth planning and execution of service jobs
Maintain accurate service records, customer communications, and documentation within company systems
Collaborate closely with internal departments to ensure timely and efficient service delivery
Participate in the service coordination duty roster, including one scheduled weekend duty per month
Contribute to continuous improvements in customer service processes and service coordination activities
Key Requirements
High school diploma or equivalent; a bachelor's degree is an advantage
Previous experience in customer service, service coordination, call center, help desk, or a similar support role
Excellent verbal and written communication skills with a strong customer service mindset
Strong organizational and problem-solving skills with the ability to prioritize multiple tasks in a dynamic environment
Ability to work effectively both independently and as part of a collaborative team
Experience working with ticketing systems, CRM software, SAP, Microsoft Dynamics 365, or similar business systems is an advantage
Proficient in Microsoft Office applications
Experience within the maritime industry or knowledge of maritime regulations is considered an advantage
Familiarity with navigation, automation, or marine technology products is beneficial
Willingness to participate in shift rotations and scheduled weekend support when required
Fluent in English, both written and spoken
Why choose us and why we'd choose you? At NACOS Marine, you will join an international service organization dedicated to delivering outstanding support to customers worldwide. You will work alongside experienced colleagues in a collaborative environment where customer satisfaction, teamwork, and continuous improvement are at the center of everything we do. We value initiative, reliability, and excellent customer service, and we're looking for someone who enjoys solving problems while building strong relationships with customers and colleagues alike.
Enabling safer, smarter, and more sustainable vessel operations.
Industry
Maritime Transportation
Company size
501-1,000 employees
Headquarters
Hamburg
LinkedIn followers
7,436
NACOS Marine, Navigate with Confidence. We deliver integrated automation, navigation, and dynamic positioning on one intuitive platform trusted by global fleets for precision, safety, and ease of control.
Built on decades of expertise, our solutions reduce crew workload, enhance situational awareness, and support sustainable operations. With 24/7 support and a personal approach, we’re by your side at sea and ashore.
With a rich history of pioneering maritime technologies that have defined industry benchmarks, our offering includes easy-to-operate integrated navigation and automation systems, and Dynamic Positioning (DP) systems.
Offices: Hamburg, DE · San Diego, US · Horsholm, DK · Singapore, SG
How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,501 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, NCS Group, UOB, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 236 of the 1501 open customer service & support positions offer remote or hybrid work (34 remote, 202 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.